State Farm Reviews | Glassdoor

State Farm Reviews

Updated May 28, 2017
5,100 reviews

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5,100 Employee Reviews

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  1. "Auto Claims Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claim Representative in Columbus, OH
    Current Employee - Auto Claim Representative in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    compensation, benefits, great PTO - except now you can't even use it

    Cons

    Micromanaging, people getting jobs over people that know what their doing


  2. "ILR Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Associate -ILR in Phoenix, AZ
    Former Employee - Claims Associate -ILR in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at State Farm full-time (More than a year)

    Pros

    Very focused on customer service and quality through thorough training and professional environment.

    Cons

    I wasn't able to fully see and experience the broad array of specializations and departments/opportunities.

    Advice to Management

    Keep up the one of a kind training and energy! The environment is great to work in and for being such a customer involved environment with high emotions.


  3. Helpful (2)

    "Do your homework"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agency Staff in West Chester, PA
    Current Employee - Agency Staff in West Chester, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than 3 years)

    Pros

    Many of the reviews of agency staff are negative, albeit vague. As a current agency staff member I would like to expound on a few details that might help with a potential career decision.

    As mentioned in several other reviews it is true that working for an agent you are considered an independent contractor and not a SF employee. Therefore while representing SF you are employed, and paid, by your agent.

    As with any other career option, it is up to you to do your due diligence when choosing the right agent/agency to work for. With a little time and research you will find an agent that is right for you but keep in mind that you will need to be a fit for them as well.

    Most agents will pay staff a base salary and some amount of commission. Some pay flat amounts while others do percentages. It goes without saying that the more you sell, the higher commission you will earn. Again, doing your research in finding what pay structure works for you is key.

    Agency is retail business, and as with any other it is important to remember that consistently adding business is the m.o. of agency. Retail as such has a tendency to attract "order takers". That is to say a staff member who will answer the phone and add a car to an insured's policy. Anyone can do that. What is important for the overall health of the agency is for team members to be proactive in growing the business.

    Yes you will be asked to sell Life insurance. These are the most commission rich products the company offers due to the fact that they are not required by law and will likely make a lifetime insured for your agency should they buy one. The business is about prospecting and cultivating relationships, and too often is a skill that many agents overlook or outright ignore.

    The bottom line is that the harder you work, the more habitual and profitable your experience will be. Before you know it you will hit a stride and the business will take care of itself.

    Cons

    Unless you work for a churn and burn agent you will not be offered health insurance. However some agents will offer to partially compensate or outright reimburse you for your monthly out of pocket medical premiums. This is a cost measure, as with any small business the agent wishes to save money. The reality is that to afford health plans for a small team would make sales goals become unobtainable and would also likely reduce salary and commission. In other words your agent cant afford it.

    It is true the contract for new agents is difficult, the expectations are sky high and the time is short. When choosing an agency, research how long they themselves have been appointed. If it has been under two years, expect your sales goals to be high and the stress to be greater. You AND the agent will be often scrutinized for the production. Its a sales job and they do not hesitate to treat it like one.

    Advancement is likely not possible unless you yourself wish to become an agent and are prepared to incur a considerable amount of out of pocket expense. Agents themselves often do not like to hire those who identify as potential agents as they want a team member who will be there for the long haul.

    It has been pointed out that agents often make their own hours. This is true and it is also true that most of your insured will know you better then they know the agent. Sure there are agents who are the first in and last out, conversely there are agents you will need to file a missing persons report for. The reality is that it is something you will have to get used to. Its their business, they put the time in to keep it a float and now you are there to grow it.

    Advice to Management

    Working in an agency will provide you with valuable skills and licenses to prove it. Again understand that SF agency is quite literally a retail sales job and you will be counted on to contribute to the bottom line. This means being proactive and always selling, or "keeping the hopper full" as they like to say. Understand that taking and making 100+ phone calls a day is normal or should be if you intend to make a livable wage.

    As stated, do yourself a favor and vet the agents as much as they would you. Ask questions, get things in writing, understand if the SALES job that requires public facing is for you. A positive attitude and good work ethic will get you far and earn you a lot of money.


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  5. Helpful (29)

    "Used to be a great company. Not so much anymore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Atlanta, GA
    Current Employee - Team Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than 10 years)

    Pros

    Branded and reputable company with 90+ years in business. Increased opportunities for those trained and certified in IT and systems.

    Cons

    Pay is no longer competitive and most are underpaid for the workload and performance expectations. Speaks work life balance but there is an insinuated expectation for after hours work to handle workload. Back to back meetings daily make it impossible to complete assignments. Micromanagement behaviors disguised as leader standard work and employee engagement programs. Constant change in processes, leadership and structure lacking well thought out plans. Advancement opportunities has reverted back to who you know and pursuit of industry education that is rarely applied or practiced in day to day operations. Systems and technology dated despite heightened focus over past few years. Company continues to lose tenured, experienced employees due to constant change, uncaring upper management and HR practices focused on avoiding lawsuits instead of protecting employees.

    Advice to Management

    Thoroughly plan all aspects of change prior to implementation. Listen to forward thinking of associates; there are many talented people working for you. Get back to a caring environment.


  6. Helpful (1)

    "State Farm ILR position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Associate -ILR in Tacoma, WA
    Former Employee - Claims Associate -ILR in Tacoma, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at State Farm full-time (Less than a year)

    Pros

    Great benefits, fortune 500 company, good wages and room for growth.

    Cons

    High turnover, too many metrics and rules change too much, almost have to be like a robot.

    Advice to Management

    None


  7. "Relentless"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mutual Funds/Corporate Securities Representative in Richardson, TX
    Current Employee - Mutual Funds/Corporate Securities Representative in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    Gave great tools to be successful within the company and to yourself.

    Cons

    Great Benefits and great company that treats you well.


  8. Helpful (7)

    "Not like the old days"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Representative in Irvine, CA
    Former Employee - Field Representative in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at State Farm full-time (More than 5 years)

    Pros

    I was a Field claims specialist for the Fire and Casualty Co. Mostly did building damage and liability claims. Benefits were above average. Then, they took assigned company cars away. Vacations were hard to schedule. Lots of micromanagement. Hard to promote unless you knew someone. Management usually promoted someone from out of state, leading to poor morale for local employees unable or unwilling to move to another city.

    Cons

    See above re promotions and mobility. Some insurance companies still offer assigned cars to their field adjusters. From other reviews, it seems micromanagement has only gotten worse. Micromanagement and metrics only leads to poor employee morale. Leaving State Farm was the best thing I did for my insurance career.

    Advice to Management

    Become more competitive and offer benefits in line with other companies. Ease up on the metrics. Employees want to do a good job but can not if not given proper time to handle a claim to conclusion.


  9. "Underwriting Service Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dunwoody, GA
    Former Employee - Anonymous Employee in Dunwoody, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at State Farm full-time (More than a year)

    Pros

    Interesting and challenging, family feel

    Cons

    Low pay in comparison to other Insurance companies.


  10. "Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Representative in Denham Springs, LA
    Former Employee - Insurance Sales Representative in Denham Springs, LA

    Pros

    Hours of operation Monday through Friday, 9am to 5pm. Commission pay gives you extra money to earn.

    Cons

    No flexibility when taking time off work. There is not much of an opportunity for advancement.


  11. "Culture Shift"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent Aspirant in Dallas, TX
    Former Employee - Agent Aspirant in Dallas, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Very motivational company that is the leader of insurance products, and has been for many years. They are there because they provided exceptional and Remarkable customer service and represented quality values.

    Cons

    Dated processes, die hard sales techniques coupled with advancement for sales quota, and trying to catch up with technology are making the company someyhing different. They seem to be doing away with their agencies and going to a call center format instead. Their Remarkable customer service has began to take a back seat to stricktly sales, and management has yet to notice their flawed hiring and promotion techniques.

    Advice to Management

    Go ahead and bite the bullet. Keep your good agents that provide exceptional customer service and swith to the call center format. Your sales driven agents and aspirants are expensive unprofessionals that don't make the best entrepreneurs or provide Remarkable customer service. Many are not FOR StateFarm, they are for themselves, and are cut throats that aren't afraid to step on anyone or take advantage of a situation or the company if they can. Take sales from them, give it to your call center reps, and make the agents your service professionals. It's the only way to keep you ahead of the competition, because they are coming.


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