State Farm Reviews | Glassdoor

State Farm Reviews

Updated July 21, 2017
5,294 reviews

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  1. Helpful (7)

    "Claim Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Neutral Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than 10 years)

    Pros

    Good health benefits, variety of job roles available

    Cons

    Things change quickly - your job is secure today and gone in six months unless you are in one of the three major locations

    Advice to Management

    Upper management, find out the impact of a decision before you make it. Moving 2700 experienced jobs to three locations is not as easy as just deciding to do it; you can't just replace them with new, inexperienced people (at less pay) and expect the same customer service satisfaction levels you've enjoyed in the past.


  2. "Great Place to learn about office work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Office Assistant in San Diego, CA
    Former Employee - Office Assistant in San Diego, CA
    Recommends
    Neutral Outlook

    I worked at State Farm part-time (More than a year)

    Pros

    +Did an excellent job at teaching basic office skills
    +Friendly and professional support from corporate for common issues
    +Franchising allows each office to feel it's own, while maintaining a unified purpose
    +When there was a company wide issue, they customized the support line introduction to inform you when they were aware of it.

    Cons

    -Support often took to long to reach, especially when they did not announce a company wide issue.
    -company wide technical problems happened a bit to often, and there is nothing to be done when they do.

    Advice to Management

    If you could improve your technological infrastructure throughout the company, consolidate the programs usage, and train everyone on one easy to use system, you would achieve much higher efficiency in the long run.

  3. Helpful (2)

    "Auto Clains Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Claims Processor in Austin, TX
    Former Employee - Auto Claims Processor in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at State Farm full-time (More than 10 years)

    Pros

    great pay/bonuses/benefits. Great pension/401K.

    Cons

    Big brother is watching your every move mentality.
    Some of the employees are so nasty and mgmt. sometimes makes outrageous excuses for their behavior.
    SF has become super obsessed w/being PC that they recognize the LGBT community but are scared - - -tless to use the word "Christmas ". WTH

    Advice to Management

    Upper management should pay closer attention to the actions of the immediate management. Some immediate management is drunk with power and super domineering. Definitely not displaying the "good neighbor " mentality.


  4. "Not a bad place to start..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Consultant in Saint Louis, MO
    Former Employee - Mortgage Consultant in Saint Louis, MO
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at State Farm full-time (More than 3 years)

    Pros

    State Farm is a wonderful company that takes care of its employees. Further, State Farm has flexible scheduling and great benefits for all employees.

    Cons

    State Farm's pay is not competitive with other insurance companies. Also, State Farm does not want to spend the money on updating its systems.

    Advice to Management

    Management needs uniform communication across all channels. Also, management needs to pay talented employees!


  5. Helpful (8)

    "Good Benefits, Extremely Poor Worklife balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Associate in Atlanta, GA
    Current Employee - Claim Associate in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at State Farm full-time (More than 5 years)

    Pros

    benefits, raises, bonuses approx 2,000.00
    opportunities to move positions internally
    Recently increased everyones salaries to match rest of the market so that was good, approx 4k raise, for awhile there the salaries were ridiculously low compared to other insurance co's.
    tuition reimbursement
    good health insurance

    Cons

    time clocks
    absence point system
    micromanaging - 45 min side by sides, 1x1 meetings every week, too much contact with managers, too much monitoring.
    Call grading in certain departments like Express Claims. They grade your calls on stupid stuff & it is very scripted.
    PTO- no time off, they do vacation bids, they give you good vacation time but you can't even use it because they never give you time off
    Very inflexible, but yet they expect you to be
    VERY poor work-life balance
    too many TIMELY and unnecessary meetings with managers

    Advice to Management

    stop micromanaging
    stop it with the occurrence point system and the metrics


  6. "Great culture... nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Ballston Spa, NY
    Former Employee - Underwriter in Ballston Spa, NY
    Recommends
    Positive Outlook

    I worked at State Farm full-time (More than 5 years)

    Pros

    Good benefits and lots of nice people

    Cons

    Changing industry has mgmt in constant chaos

    Advice to Management

    Promote and place the right people in the right job


  7. "Claim Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Newark, OH
    Former Employee - Claims Specialist in Newark, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at State Farm full-time (More than 10 years)

    Pros

    Great employer offering great benefits.

    Cons

    Limitations on locations for work.

    Advice to Management

    N\a

  8. "Friendly Dinosaur"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Bloomington, IL
    Current Employee - Business Analyst in Bloomington, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    State Farm takes great care of its employees. One of the few places to have a full defined benefits plan-pension. Great healthcare, pays for educations and designations. Pretty easy-going work environment that supports work life balance. Tons of departments that would allow you to have almost any career you want. Promote from within culture.

    Cons

    Extremely vertical organization and very conservative. SF moves very slowly, to their detriment. Not a place to be for ambitious or hard working people--you will become bored and disillusioned. People who work here want to punch a clock for 30 or so years and then collect their pensions.

    Advice to Management

    Get out of your own way and embrace the change in the industry. Keep people who actually work hard and contribute.


  9. Helpful (1)

    "Claims Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Downers Grove, IL
    Current Employee - Anonymous Employee in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than 10 years)

    Pros

    Company pays well, lots of advancement opportunities if you are in the hub cities.

    Cons

    Does not appear to be a great work/ life balance


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Imaging Technician in Bloomington, IL
    Former Employee - Imaging Technician in Bloomington, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at State Farm full-time (More than 8 years)

    Pros

    enviornment, culture, diversity, large company with vast amount of opportunity to learn and progress as a professional. pensions.

    Cons

    cookie-cutter jobs and pay, thought the company takes a middle of the road apporach to salaries based on what the role is and desired competencies. outsources and hires temporary and specialist agencies for tech jobs

    Advice to Management

    find a way to vary up the tasks and responsibilities for roles that are very routine


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