State Farm Reviews | Glassdoor

State Farm Reviews

Updated May 24, 2017
5,088 reviews

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5,088 Employee Reviews

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  1. "Customer Care Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at State Farm part-time

    Pros

    Flexibility, great promotional opportunities, benefits and pay

    Cons

    Have to stay on job for a year before promotion


  2. Helpful (3)

    "fair working conditions...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Associate -ILR in Richardson, TX
    Current Employee - Claims Associate -ILR in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at State Farm full-time (Less than a year)

    Pros

    nice new building to work in

    Cons

    team managers can be somewhat unhelpful to promote. the way the team managers treat some team members is awful.

    Advice to Management

    there are a lot of good employees looking to get promoted and team managers are holding them back....please allow that to change. We shouldn't have to have team manager support to promote. we should be able to do it on our own.


  3. "Good overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Analyst in Bloomington, IL
    Current Employee - Research Analyst in Bloomington, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at State Farm full-time (More than 5 years)

    Pros

    Very family-friendly and good work-life balance. Very stable, people are rarely let go due to work slowdowns. Lots of perks.

    Cons

    Pay could be better. Systems department has lots of red tape. Slow to implement new technology.

    Advice to Management

    Stick to a five year plan. Don't have one initiative after another stall within a year or two.


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  5. Helpful (2)

    "Agency Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent Staff - Customer Service/Sales in Phila, PA
    Current Employee - Agent Staff - Customer Service/Sales in Phila, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than 5 years)

    Pros

    Interaction between the customers and the support staff at corporate. Our office gets casual Friday and the agent has been around for quite a while.

    Cons

    The State Farm systems are so outdated and need to be reworked. Yet, State Farm will pay big bucks to produce items that the agency doesn't use on a daily basis. I personally feel there is no longer a strong connection between the agency and corporate, even with the agents being contractors. Our personal office has a constant turnover and is losing the connection with the people in our surrounding community. There is also only a care for the sales, but service is been put on the back burner, which goes hand and hand with the increase in cancellations that we've had. To help retain business, you must have this service, but our agent doesn't think it's important. The agent also doesn't speak nicely to customers and blows them off.

    Advice to Management

    State Farm corporate should have a yearly review of the agent's business (sales, staff, etc) and hold them more accountable as the agent is the face of the business.


  6. "Licensed agent/Office Manger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agents Office Manager in Lake Oswego, OR
    Current Employee - Insurance Agents Office Manager in Lake Oswego, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at State Farm full-time (More than 8 years)

    Pros

    Love helping insureds one on one and making sure my insureds needs are met. I like working for the last 20yrs for a company with a great core value

    Cons

    Limited career growth and unfortunately depending on the agent limited if any benefits. Corporate setting was much better than agency in this regard.


  7. "Associate - Steve Kent Agency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greensboro, NC
    Former Employee - Anonymous Employee in Greensboro, NC
    Doesn't Recommend
    No opinion of CEO

    I worked at State Farm full-time (Less than a year)

    Pros

    Small salary (plus commission) with promises of great commissions.

    Cons

    The commissions paid were extremely small and didn't add to the very small salary, as stated in the interview. Also, you are only allowed to sell products that the Agent of the company is licensed for and it can hold you back if you don't have a motivated agent.

    Advice to Management

    Please note that the ratings below are only for the agency that I worked with, not for the company as a whole since I am not acquainted with anyone else.


  8. "Good Employer. Not so great benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Cleveland Heights, OH
    Current Employee - Account Representative in Cleveland Heights, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    Few co-workers which is great for being personal. Each person has their specific roles

    Cons

    Since the agents own their office and you are their employee they are not able to provide any benefits.


  9. "Client services consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Baltimore, MD
    Former Employee - Client Service Representative in Baltimore, MD
    Recommends
    Approves of CEO

    I worked at State Farm part-time (More than a year)

    Pros

    Easy flexible job, Frequent down time to work on other demands

    Cons

    Tasks are repetitive and require minimal technical skills


  10. Helpful (5)

    "Open-door policy is a lie"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fire Claim Representative in DuPont, WA
    Former Employee - Fire Claim Representative in DuPont, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at State Farm full-time (More than 3 years)

    Pros

    The pay can be really good. Good benefits. Room to grow, but more so if you're willing to move to Bloomington, IL.

    Cons

    Don't try to use the open-door policy! HR will tell your boss exactly what you say, and your boss will retaliate. There are a lot of politics and favoritism. You have paid sick leave, but your boss can write you up for using it "too much." One of my friends was written up for using it 3 times in a year.

    Advice to Management

    Your open-door policy should mean something. You are also losing a lot of good employees because of terrible first line leaders.


  11. "Good company, good pay. Not for everyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Associate in Tacoma, WA
    Current Employee - Claim Associate in Tacoma, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at State Farm full-time (Less than a year)

    Pros

    Good company, good pay, free parking, nice people, job is interesting although I'm fairly new

    Cons

    Heavily micromanaged, strict metrics, lack of training - sink or swim, work schedule changes frequently

    Advice to Management

    Training focused on one on one job shadowing with working instruction from peers that currently perform the job. Less shift bids, many good people leave because their schedule changes


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