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State Farm Employee Reviews about "management"
61% Recommend to a Friend
66% Approve of CEO
Recommend to a Friend
Approve of CEO
Michael L. Tipsord
4,001 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "It was good pay but I had worked there for over 20 years so I had earned to the salary." (in 842 reviews)
- "Great training and resources will be setup to do your job with confidence and continuous improvement." (in 394 reviews)
Cons
- "No work/life balance and lack of sympathy when it comes to unavoidable absences (including FMLA and ADA leaves)" (in 399 reviews)
- "Some managers do the bear minimum when it comes to annual merit rating and fighting for raises." (in 258 reviews)
- "The cons of working in an agency for State Farm is that the salary is low and lots of cold calling." (in 245 reviews)
- "Factored in to whether an employee is granted time off: seniority and yearly/quarterly reviews." (in 237 reviews)
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Found 2,029 of over 17K reviews
Updated Sep 20, 2023
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Reviews about "management"
Return to all Reviews- 4.0Apr 13, 2023Claim SpecialistFormer EmployeeLincoln, NE
Pros
Good co-workers, benefits and pay were competitive, opportunities for career advancement
Cons
Upper management and the move to hub locations really impacted Trai ING and overall customer service
- 3.0Dec 10, 2014Insurance Sales RepresentativeFormer Employee, more than 3 years
Pros
Each agency is different depending on the agent's office culture. Some agents are very good to work with due to their management style and others are extremely difficult.
Cons
You have to deal with a great deal of frustrations on a daily basis due to the nature of the job. One has to meet sales quotas, a great deal of service and be an in between corporate and clients needs. The amount of stress is plenty due to lack of support in many ways within the agent's office and corporate.
3 - 1.0Jul 20, 2018Claims AdjusterCurrent Employee, more than 10 yearsNewark, OH
Pros
Absolutely Zero Pros, worst company ever! The management is completely living in a fantasy world and their heads are buried and they are clueless
Cons
Everything! 0 stars, 0 stars, 0 stars
6 - 1.0Jan 7, 2018Claim SpecialistCurrent Employee, more than 5 years
Pros
Compensation and benefits are decent.
Cons
Too much focus on metrics. This focus does not allow the employees to do their jobs in a way that claims (especially injury claims) need to be done. These are often complex and delicate situations. Staffing levels are not sufficient. Specialists have far too many claims in their inventories. We have almost double what the plan for the new 'model' projected. This paired with the emphasis on metrics is a formula for failure, which we all feel we can't escape. This causes morale to tank and everyone feels like they are drowning, Time off 'points' system isn't benefiting anybody. Wake up and you're going to be more than 15 minutes late? Mind as well call in because it's almost the same number of 'points' against you. And while you're at it, call in the next day too, because that's one 'occurrence' and the same amount of 'points' as one day. Makes sense. Front line managers are basically as helpless are the specialists and associates. They can make suggestions to upper management and corporate but it often falls on deaf ears. Corporate has called in these third-party companies to try to tell us how to do our jobs, and think they know best when most of them have never worked a day in our jobs. Also, I do not work in a Hub, and there is much speculation that my location is closing as they are moving us to the other building in the next year (approximately September 2018). Based on how they have handled the closing of other locations, I have little confidence that this one will be handled any differently (telling vendors that service the location before telling the employees).
14 - 1.0Jul 7, 2021Senior ManagerCurrent EmployeeBloomington, IL
Pros
State Farm is trying to rebrand itself as "woke" now by featuring an African American (new Jake) as their spokesperson. However, little has changed internally.
Cons
State Farm has a bad reputation for their large number of EEOC complaints. They have a long history record of nepotism in their hiring and promotions. Minorities are often left by the wayside in restructuring. Very little concern by upper management and also the closing of twelve Operations Centers during the COVID pandemic was shabby.
- 1.0May 15, 2023Software EngineerFormer Employee, less than 1 yearBloomington, IL
Pros
really relax work free drinks in office 100 percent remote
Cons
horrible management HR and hiring manager might lie for you to accept offer not really 100 percent remote - forced to come into office all days all employees on team want to leave and trying to find other opportunities
- 3.0May 11, 2013Claims ProcessorCurrent Employee, more than 1 year
Pros
Long training process. Good benefits. Ample opportunities to take time off.
Cons
The long training process is lacking in actually preparing you to perform the job. Management is erratic with how they monitor and evaluate performance so there is no consistency of expectations.
4 - 1.0May 10, 2014Anonymous EmployeeCurrent Employee
Pros
The pros have been entirely abandoned. Employees are robots with thankless mgt and leaving in droves. Its very sad to see the leader in the industry sink to such disregard of the very people who built it with tremendous sacrifice. Ask.any front line claim rep.
Cons
Constant micro management with no regard for employees punished for mismanaged and staffing tied to mgt bonuses. No appreciation. Most dont want to show up for the daily abuse. The staffing modes are an embarrassment to us all with no explanation as to why. Now if yu dont relocate to one of 4 locations )1000s of miles from your roots yu are told yu will NOT be able to 'interview' for your current position. This information comes in vaguely explained forums. FOR THOSE OF YU WHO ARE READY TO POUNCE with the shallow stmnt well if yu dont like it 'quit' be advised I have and will be happier working in an environment where employees mean something to the company.
6 - 5.0Jun 12, 2008Claim AdjusterCurrent EmployeeIrvine, CA
Pros
State Farm cares about the employees. We are paid well and management is very flexible when it comes to worklife issues.
Cons
The 401k is very limited in investment options.
- 3.0Jun 24, 2021Claims AssociateCurrent EmployeeRichardson, TX
Pros
-Well recognized - Job stability - Annual bonus
Cons
- Difficult to advance -Management bases far too much on numbers instead of an employees value to the department and team
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