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What people are saying about State Farm
Has anyone heard the news that State Farm is ending homeowner policies in California? How will this affect Residential Property Field Adjusters? I am concerned about job security since auto and commercial jobs with State Farm in California are majority already filled.
Has anyone made the switch from Captive agency to Independent? How difficult is it to get carrier appointments and does it take a while to get appointed? I’d prefer to not join an aggregator/cluster when starting. Any advice goes a long way. I am in my mid twenties with 3 years of experience as a captive producer for an agent at State Farm. I am looking into starting my own agency.
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great benefits and enjoyed working there" (in 1620 reviews)
- "It was good pay but I had worked there for over 20 years so I had earned to the salary." (in 842 reviews)
- "It's very interesting and you meet great people!" (in 644 reviews)
- "Great training and resources will be setup to do your job with confidence and continuous improvement." (in 394 reviews)
- "401k and pension." (in 284 reviews)
- "Micro management and very goal oriented" (in 494 reviews)
- "No work/life balance and lack of sympathy when it comes to unavoidable absences (including FMLA and ADA leaves)" (in 399 reviews)
- "Some managers do the bear minimum when it comes to annual merit rating and fighting for raises." (in 258 reviews)
- "The cons of working in an agency for State Farm is that the salary is low and lots of cold calling." (in 245 reviews)
- "Factored in to whether an employee is granted time off: seniority and yearly/quarterly reviews." (in 237 reviews)
Ratings by Demographics
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Reviews about "time"Return to all Reviews
- 1.0Dec 16, 2015AgentCurrent Employee, more than 10 yearsBaltimore, MD
Freedom, flexibility, be your own boss.
The company provides little support and all they care about are agents who meet travel goals. Set high objectives in exchange for very low pay. The company cats nothing about its agents despite the fact that they lie and say they do. Beware of going into agency. The illustrations they present are far from realistic and they aren't truthful. The area managers are horrible and show little time of respect with their agents unless you are a high producer. I'm a great producer but I don't fall prey to playing politics. Also, there compliance division will do everything to monitor you once they deemed you are not working on behalf of the company but working on behalf of yourself. They dint care if you go bankrupt because they'll just replace toy with a new agent who is willing to accept their high premiums and lies. Also you don't own the book so when you die, your heirs get NOTHING. Stay away from the state farm agency opportunity.8
- 3.0Sep 9, 2018Anonymous EmployeeFormer Employee
Suzanne was very flexible with employee time off and listening to suggestions from the team. Standing desks were a plus.
Overall, the agency bombarded current customers with sales calls, making my co-workers and I uncomfortable. Some of the scripts used were very pushy and didn't have the customer's best interest in mind.
- 3.0Jun 17, 2021Claim Associate-ILR (Initial Loss Reporting)Current Employee, more than 1 yearTempe, AZ
The benefits are pretty good and so is the pay.
Management is never on the same page. Some coworkers are lazy and not reprimanded but somehow they're strict at the same time? Customer volume increases suddenly and they can be extremely rude.1
- 1.0Feb 3, 2021Information SecurityCurrent Employee, more than 1 yearRichardson, TX
Artificially higher salary for each hub location (that way you become indoctrinated or fail because you're ruined for any other company) Bonuses are generally fairly high unless you get rated low and are ineligible.
-There's the wrong way to do things and there's the 'State Farm' way (i.e. if you go against the culture in anyway, you become ostracized) - They pay lip service to 'up-skilling' but only allow favorite employees time and money to attend quality training beyond online videos or click-through classes - If you like business processes and enjoy talking to 5-12 different people before you get any work done related to your job, then go with State Farm's Information Security department. - They have an odd obsession with Agile and Scrum, even for non-developmental/technical teams. It rewards people who can speak in buzz words and break down work as opposed to finding an actual creative solution to actual problems. - I've spoke with multiple people who state that they would do almost anything else, but stick around because of the high salaries, raises, and bonuses (e.g. golden handcuffs). Apparently if you can deal with being generally miserable every day, then this is the job for you. - You will not be well-rounded here. State Farm is a huge company and they can afford to have people work only on one 'flavor' of a job at a time (governance, scripting, Federation, etc - only) so that if you try to leave, you are far behind your peers and don't have the well-rounded skills to keep up and get hired elsewhere (see Golden handcuffs comment) so you become stuck since you can't go anywhere else (don't do this to yourself!).1
- 5.0Jun 11, 2014Customer Relations RepresentativeCurrent Employee, less than 1 yearFlorence, KY
Best commision any other office would even try to compete with, Great agent great office manager and great staff! Open time is nice and the pay is great as long as you like to sale.
No raises and only two weeks max vacation time
- 2.0Aug 4, 2021Retention SpecialistCurrent Employee
Ability to advertise hours even though nobody picks them up. Receive little incentives from time to time and depending upon your performance you get a generous bonus
On FMLA and currently being harassed by supervisor Some supervisors are by the book and others are very relaxed. Go by the book anyway1
- 2.0May 17, 2021Customer Service RepresentativeCurrent Employee, less than 1 yearMinneapolis, MN
-some agents will pay for the courses and exams for licensure -technically working for a small business -stable schedule, usually M-F -usually a small office so you get to know everyone and they can become like a second family -no experience is usually necessary and your salary to start off will impress you initially if you've only ever worked in CSR or retail spaces
-most agents won't hire you if you don't already have a license -job satisfaction really depends on your agent because they are your boss... State Farm is mostly just a name associated -there's no such thing as HR since the agents are basically in charge of everything -your salary largely depends on sales and you can't collect commission if you're not licensed -typically working in a small office so you'll probably have to be the one to quit if you don't fit in -Usually NO BENEFITS and very little PTO with no flexibility to make time up if needed -no clear opportunities for growth without pursing higher education (which you won't have time for since there is no flexibility)2
- 2.0Dec 8, 2022Claims SpecialistCurrent Employee, less than 1 yearAtlanta, GA
Health benefits. Remote work. Work life balance DURING TRAINING ONLY. Laid back culture. Breaks and lunch. Life leave. Kinda thorough training.
ALL THE TEA. Heavy on metrics. Mandatory overtime is apparently common and it’s hard to take time off once out of training. Disorganized database for procedures, so you have to always ask people where information is located or try to find it yourself. Stressful when you don’t even know what you’re looking for. Trainers on the hotline you can call for help are often too busy. Training is SUPER FAST, even for people who have licenses and no experience. Definitely recommend getting your home or designated license before applying, bc training plus that burden is ALOT! Some of the training feels backwards. I often feel like they hand you a whole bunch of random tools then tell you to go build a house…which btw you will be taught all the components of a house in ONE DAY! That’s how fast training is. People have quit during this training phase because it was too fast and difficult. THIS JOB IS STRESSFUL! They will teach you a bunch of stuff that is not relevant to your job…which makes me upset because I’m getting paid for one job while learning 2-3…and I will be “moved around as needed”. The worst part so far is the lack of consistency between what you are taught in the classroom, while shadowing, and what your manager wants/prefers. It’s so annoying because with so much information to retain, you’re prone to making the same mistakes…my manager is so new, he doesn’t even know how to help me sometimes.. Oh, and prepare to have a new managers every 2 months. I definitely feel like I should be getting paid more, but the salary is non negotiable.4
- 2.0Mar 15, 2018Agency Staff Team MemberCurrent Employee, less than 1 yearLos Angeles, CA
Base salary + commission+bonus & friendly co-workers, low risk since it isn't 100% commission base.
Low risk low return yet highly stressful. People complain about increase in premium all the time and blame on team members for it