Staybridge Suites Reviews | Glassdoor

Staybridge Suites Reviews

Updated November 10, 2016
8 reviews

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8 Employee Reviews

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Pros
  • They have a great training program for the front desk staff (in 3 reviews)

  • Great management, good work environment (in 2 reviews)

Cons
  • Limited service and extended stay hotel, so it is not ideal for those that might be looking for a resort style job experience (in 3 reviews)

  • Just like with most front desk agent positions, the pay was very low (in 3 reviews)

More Pros and Cons

  1. "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Oakbrook Terrace, IL
    Current Employee - Front Desk Agent in Oakbrook Terrace, IL
    Doesn't Recommend
    Neutral Outlook

    Pros

    Discounts on Hotel stays around the world

    Cons

    Management often doesn't care about your work and often refuse to give any sort of promotions if its a title promotion or a paid promotion

    Advice to Management

    Help out more. Allow your workers some more time to spend away from work with out having to constantly call them.


  2. "night auditor/ front desk agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk Agent in Perrysburg, OH
    Current Employee - Night Auditor/Front Desk Agent in Perrysburg, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at Staybridge Suites full-time (Less than a year)

    Pros

    getting to know people and getting their wants and needs done

    Cons

    the pay rate and the way we get paid

    Advice to Management

    neeed a new one


  3. "Executive Housekeeper"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, IL
    Current Employee - Anonymous Employee in Springfield, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Staybridge Suites full-time

    Pros

    There is always room for advancement.

    Cons

    The hotel never closes so plan to work weekends and holidays. No set days off. Minimum wage jobs only.

    Advice to Management

    Moral is low because of no set days off and the pay is low as apposed to other hotels in the area.


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  5. "I love my job. I just wish the pay was better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Staybridge Suites part-time

    Pros

    The pros to this job is being able to interact with the guest when ever I get the chance.

    Cons

    The cons to this job is that I only work weekends. I feel that I am under paid.

    Advice to Management

    My advice to management would be to communicate with employees more, make sure your employees are properly trained and if you take care of you employees and treat them fair they will do the same.


  6. "Feels like High School"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Discounted hotel rooms, free food

    Cons

    All of the staff talk about guests behind their backs, they play favorites with certain guests and treat others like mud.

    Advice to Management

    My advice is to corporate: FIRE ALL OF THE MANAGERS AT THE HOTEL AND HIRE NEW PEOPLE


  7. "Poor management during transitional period"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desk Clerk in Fayetteville, AR
    Former Employee - Desk Clerk in Fayetteville, AR
    Doesn't Recommend
    Positive Outlook

    I worked at Staybridge Suites full-time (Less than a year)

    Pros

    Building was well-designed, rooms were quite nice, and the facility itself was a place to be proud of working at. Clients were happy with their stay and thought rates were reasonable. CRS, although outdated at the time, functioned very well and kept a decent number of rooms booked. I felt confident that the company was doing well enough to stay in business indefinitely.

    Cons

    Dishonesty regarding hiring practices and promotions, poor organization, and extreme favoritism. Director of Sales had taken over all management positions by getting the other managers to quit or be fired. It took months before corporate level management stepped in and resolved the situation. I realize this was not an average experience for an employee of Staybridge.

    Advice to Management

    Perhaps better communication between corporate-level management and on-site managers/employees would resolve a number of issues.


  8. "10 yrs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Diego, CA
    Former Employee - Front Desk Agent in San Diego, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Staybridge Suites part-time (More than 8 years)

    Pros

    Employee Benefits (that's without the thousands of questions you get asked)
    Co-Workers

    Cons

    Management: Never know what's going on, lack of communication.
    Organization: Need more ways to be organized.
    Technology: Computers need to be updated.

    Advice to Management

    Everyone knows management is busy, but when your employees aren't heard, your whole hotel will be unhappy. Instead of just shutting the door, despite always saying the door is open, maybe you should listen w/o judgement & without a 'no' answer before hearing the question or suggestions. Ask questions on how we could possbily make things easier or make things work more efficiently for employees. Encourage them instead of scaring them.


  9. "Crap Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services Representative in Novi, MI
    Former Employee - Guest Services Representative in Novi, MI
    Recommends
    Disapproves of CEO

    Pros

    The guests are great because they are generally long-term.

    Cons

    The managers in Novi were horrible. Our "front desk manager" was a joke.

    Advice to Management

    I think they already have been replaced...



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