Steak n Shake Reviews in Louisville, KY | Glassdoor

Steak n Shake Louisville Reviews

9 reviews

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Louisville, KY

2.8
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Steak n Shake Chairman and CEO Sardar Biglari
Sardar Biglari
5 Ratings

9 Employee Reviews

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Pros
  • Flexible schedule for high school or college students (in 41 reviews)

  • Fast paced restaurant and I have enjoyed my time working there (in 30 reviews)

Cons
  • Long hours, 3rd shift can be hard to fill (in 53 reviews)

  • Low Pay, benefits are not very good (in 34 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Louisville, KY
    Current Employee - Manager in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    people who care
    good pay
    salary
    advancement opportunity

    Cons

    long hours
    holidays
    24 hour concept
    lack of help

    Advice to Management

    This job is only for the strong willed.


  2. Helpful (2)

    "High demanding job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Louisville, KY
    Current Employee - Store Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Steak n Shake full-time (Less than a year)

    Pros

    The people at Steak and Shake are very good people. Love the employees who work at Steak n Shake.

    Cons

    Very high demanding physical job. You don't lift heavy stuff, but you are on your feet for many hours. Training is different than the actual work. They told me once I got out of training, other parts of training would take place. So very untrue. Customers who complain can be horrendous and unthoughtful on your part of the job. The whole company needs a retraining and restructure as far as the inside of store responsibilities. employees do what they want. Very unorganized.


  3. Helpful (2)

    "Unorganized & Oblivious"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Louisville, KY
    Current Employee - Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Steak n Shake full-time (More than 5 years)

    Pros

    The salary was quite nice (management), and it seems no matter how poorly you perform as a manager they will hold onto you, considering they are in such desperate need for management and employees.

    Cons

    NO organization, a corporate entity that does not seem to provide the needed support to implement change in any way. Workplace politics runs deep within the management. Also, the hardest workers are absolutely taken advantage of in every way by store management and district management. Also if your managing there, expect them to work you 60+ hours, while forcing you to drive to other locations as support without any gas compensation.

    Advice to Management

    pay attention to the overwhelming amount of employee disobedience (don't just let the employees run wild because your short on employees). Also, actually try to train the employees instead of throwing them to the wolves their first day. No proper training program was implemented throughout my 5 years of employment. Fairness in scheduling of management was everything but fair. while some managers receive 50 hours only, while also working day shift Monday through Friday, others are forced to come in at 3pm and work until 5 am in the morning, with no compensation or appreciation awarded to them. Steak n Shake is also open on every major holiday, which i worked every one of them during my employment. christmas eve and day, thanksgiving, etc.


  4. "Good for the money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Louisville, KY
    Current Employee - Manager in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Steak n Shake (More than a year)

    Pros

    good people, not difficult stuff

    Cons

    long hours, not very enjoyable, 24 hour job

    Advice to Management

    Care more


  5. Helpful (2)

    "Great times but the bad times outweigh the great."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Louisville, KY
    Former Employee - General Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Steak n Shake full-time (More than 5 years)

    Pros

    Pay is great. Easy to be promoted to management due to desperation. The staff you've build a relationship with you are loyal.
    Once in awhile you'll have a great district manager, the best was from Chicago.

    Cons

    Always short staff due to the "30" hour rule. Pay for employees were a slap in the face for all the work we put on them.
    Being open 24 hours all year round for the most part sucks. Most people quit during holiday times.
    Servers were always the hardest to keep due to the third shift being unsupervised due to high turnover on management.
    Assistant managers have no life and are mostly weak when it comes to running a Steak 'n Shake.
    Training is a joke for managers and employees.
    Company gives you less than 40 hours a period to train a new employees when you have a high turnover, and this is company wide.
    High turnover in upper mgmt. went through six district managers and four division president.
    If you want family life place is not for you.
    Goals are unreasonable without the support of a great DM or assistant managers.

    Advice to Management

    Hire more district managers in bad ran areas and split the district up and add the support to these GM's. We have been crying for help for 5 years.


  6. Helpful (3)

    "Pay is good however turnover is high and you will be overworked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Louisville, KY
    Former Employee - District Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Steak n Shake full-time (More than 10 years)

    Pros

    Steady paycheck, affordable insurance, paid vacation. There is a great family atmosphere in the restaurants. The training program is comprehensive.

    Cons

    No work life balance, disconnect between corporate office and store level, culture in the corporate office is abusive.
    Always short staffed because the hourly employees are underpaid and noone sticks around.

    Advice to Management

    Company needs a cultural change where people are valued as much as results.


  7. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Louisville, KY
    Current Employee - Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook

    I have been working at Steak n Shake full-time

    Pros

    Local location in a small-town environment. Training program is comprehensive. Large base of human resources available for hiring associates. Potential for growth is strong.

    Cons

    Although this company provides extensive training, they do not support management when they are assigned to their store. It is extremely difficult to keep employees and managers. High turnover. Managers are constantly running shifts short staffed and engaged in positions when they should be managing shifts.

    Advice to Management

    Hire more managers and provide support after their training.


  8. Helpful (1)

    "The district manager was not truthful in my interview and there is a severe lack of development and fairness."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Louisville, KY
    Former Employee - Manager in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Steak n Shake full-time (Less than a year)

    Pros

    The salary is not too bad and there is a lot of opportunities to earn quarterly bonus.

    Cons

    Benefits, schedule flexibility, running shifts as a manager from an associate position, voice is not heard, no innovation encouraged, etc.


  9. Helpful (2)

    "Please Read If You Are Considering A Management Position With Steak N Shake"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Louisville, KY
    Former Employee - General Manager in Louisville, KY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Weekly Meetings at offsite locations
    working with some nice people
    Learning about the restaurant industry
    Free meals for managers
    learn how to deal with drama

    Cons

    Stress level of gigantic proportions
    Impossible goals set by corporate
    Absolutely no home life
    open 24/7 makes for phone calls at home at all hours of the night
    What can I say I have been a retail manager for over 25 years. I decided to try the restaurant industry as a new learning experience and as a change of pace.
    What a huge mistake that was. I don't even know whre to begin. I was a GM for 1 year. It was a one year nightmare. While I had my store running 12 to 13 out of a possible 14 points every month, I hated every minute of it.
    The lowest class customers imaginable, employees that had more personal issues than enough and managers that felt that there was no life outside of SNS'
    Even on days off you were expected to be checking your numbers and calling your store. I couldn't sleep or eat because of the stress. Third shift was a nightmare. Could not find decent help and our reestaurant was very busy on third shift.
    Losing out on great new people because of a small tatoos that was visible.
    Assistant managers that are lazy and incompetent.
    Could not do the job because you are asked to work busiest hours, so there was no time for an sort of logistical tasks to be completed , unless you did them from home. Restauraants should be kept clean, but when you are busy all the time there is no time to clean
    In my honest opinion, I would rather be unemployed and homeless, than accept a managers position at SNS
    By the way SNS needs to rethink their scare tactic of just be lucky to be employedI had a new job back in retail 3 days after leaving SNS, for the same money and 1000% less stress

    Advice to Management

    Corporate need to realize that in order to properly run a business you must be given the appropriate tools. Those tools are people. Close restaurants at a reasonable hour' Even the stores that are busy. The stress level to run 24/7 is not worth the profit


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