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Steiner Leisure Reviews

Updated November 26, 2017
35 reviews

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2.1
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Steiner Leisure President, CEO, and Director Leonard I. Fluxman
Leonard I. Fluxman
16 Ratings

35 Employee Reviews

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Pros
Cons
  • Once joining the ship, I worked ridiculously long hours with hardly any footfall in the spa and therefore no money (in 5 reviews)

  • no money, being lied to, terrible management, 16 hrs a day work for nothing if you're on a small ship (in 3 reviews)

More Pros and Cons

  1. "Steiner At Your Own Risk"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Despite the obstacles and unnecessary frustrations, most of the therapists and support team are genuine giving & caring people and it is a pleasure to work with them.

    Cons

    Low pay and no opportunity for merit or cost of living increase, ever, period. Highly dedicated support staff and therapists are not appreciated in the slightest. They are treated like they should be grateful for the scraps that are thrown their way. Does not foster a team environment.

    Advice to Management

    Lead by example, gain respect by being willing to do what you ask of your team. Be more proactive and have a plan. Directly deal with issues.


  2. Helpful (1)

    "Unfair Practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Coral Gables, FL
    Former Employee - Anonymous Employee in Coral Gables, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Other than traveling to nice places thats it

    Cons

    Where do I start they mis treat their therapist so bad, these poor people work 12-16 hours a day sometimes only bringing home 200 a month. Yep 200 a month! They have to wear god awful make-up everyday or they are told to go back to their cabins. Managment in Miami is all about the dollars I guess because most people are foreign that gives the free will to yell at spa workers, they talk down to them constantly. I have never met so many rude people in my life its a wonder they do not have lawsuits lined up down the street but the company is based in the bahamas.

    Advice to Management

    Nothing, Karma will take care of it.

  3. Helpful (1)

    "Abusive"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are some very hard working and well meaning people at the company. One can learn a lot from them.

    Cons

    Disrespectful and abusive of employees. Anachronistic early 20th century management style; very patronizing. Entire organization driven by fear reacting to fear.

    Advice to Management

    Please treat people with dignity and respect. It's not just a "nice" thing to do, it would actually improve bottom line results.


  4. "your first assignment is to be a yes person; if you pass start then you will remain"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    they have a great products

    Cons

    CEO has no clue needs to question why is there a revolving door of excellent people never staying; if they do at some point they will realize why they have been missing the boat

    Advice to Management

    leadership is by example


  5. Helpful (4)

    "Disgusting uncaring dishonest company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Free massages and skin facial from students.

    Cons

    If the management person's lips are moving, they are either lying or asking you to lie. The company posts a profit, but tells employees they suck and are not doing their jobs. The staff turn over is constantly going on. No money is ever spent to help students, students frequently can not pass courses taught by instructors with zero teaching training in their background. The staff often has to work with equipment that is broken and never replaced, often have to spend their own money to get what is needed to do what is necessary. Complain and expect to be chewed out.

    Advice to Management

    Management should become ethical, honest, and supportive of their staff. They have a lot to offer, listen to them, seek good employees and try to keep them by paying the competitively and treating them with respect due fellow human beings.


  6. Helpful (3)

    "this is the worst company to work for as a massage therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Massage Therapist in Anaheim, CA
    Former Employee - Massage Therapist in Anaheim, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Steiner Leisure full-time (More than a year)

    Pros

    I cannot recall any pros, except location and receiving some Disneyland benefits

    Cons

    they rape you on salary and tips(none) . I have never felt more uncared for, underappreciated and devalued as an employee.

    Advice to Management

    the employees make the company, not the product or ill-performed services. why would you make it so difficult in every turn for the employee. taking away tips, no shows, and benefits.


  7. "Fun and Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hairstylist in Miami, FL
    Former Employee - Hairstylist in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Steiner Leisure full-time (Less than a year)

    Pros

    working on a ship, seeing the world, working with people from all over and learning so much

    Cons

    no money, being lied to, terrible management, 16 hrs a day work for nothing if you're on a small ship

  8. Helpful (1)

    "great learning and character building experience with a very well known spa company that can lead to land based spa jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Manager in Miami, FL
    Former Employee - SPA Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Steiner Leisure full-time (More than 5 years)

    Pros

    very good way to see the world, meet a lot of people from different cultural backgrounds, good remuneration if you can sell products and yourself for treatment bookings

    Cons

    very long hours of work, often 11 hour-12 hour days, five and a half days a week, selling is an integral part of the job and this will dictate if you succeed in the company not your skill at beauty hair or fitness

    Advice to Management

    more frequent proactive reviews of individual staff to analysis potential candidates for promotion and also taking into account that staff who may not be able to sell a lot may still have great potential to lead a team. more information to staff and what it is to live and work on ships for steiner, positive and negatives...


  9. Helpful (3)

    "Treated like an animal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Acupuncturist
    Current Employee - Acupuncturist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Steiner Leisure full-time (Less than a year)

    Pros

    It toughens you up. You learn to work very long hours, under very unpleasant conditions for very little pay and no appreciation, so you grow a thick skin.

    Cons

    The corporate culture is based on fear, lies, and thievery. The basic business plan is to suck as much money out of employees as possible, to use them up and spit them out. If you want to be treated like an animal and learn to evaluate other people based solely on how much you can use them for, this is the job for you! Truly the worst job I've ever had.

    Advice to Management

    Get out while you can. This ship is sinking.


  10. Helpful (1)

    "Steiner"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    meet different cultures, see parts of the world you never will, learn more about what you love in the spa, crew bar and getting drunk every night is a saturday night but everyday is a monday. great opp to learn and then get better jobs

    Cons

    14hr shifts is a bit ridiculous, no clients but still doing silly jobs and promoting at stupid times when there was no one around, managers being stressed about reaching targets and push you, not having time for yourself even rushing for a shower so you can go to bed. no enough rest and not really getting to see much off places.

    Advice to Management

    Im going to list good and bad on my experience
    Firstly I went to college for 2 years to get my level 3 and seen a girl who applied for steiner here i found it a great idea for me, so after 2 years it was finally my turn, my turn to leave after all my friends have left for uni. mum spent loads on helping me get to steiner, you dont get paid while your in london and i was there for a month so lucky you dont pay for your food in the YMCA. only had to pay for breakfast and lunch in the academy. alot hate the academy but i loved it this is because i love what i do, i went to do facials/beauty therapy. and a lot mention about the teaching, to me it was fine a lot of friendly staff. there was 2 that was miserable and a bit strict.. but isnt there always in school or college? but uch they made me angry inside dont speak to me like that please hmm :( you do get told to get more make up on and lipstick sometimes not always in a bad way. one teacher did go around the class individually saying more lipstick your eyeshadow is messy and she said to me i dont know what is going on with your hair.. my hair was good everyday it was cause i had just had a massage that it went messy and had a bit of oil in it.
    uniform was a pain. its white and you go to the academy so early in the morn and by the time you get home and had some food its nearly 7oclock, i used to wash my uniform in the sink, and it would dry by the morn waiting for the washing machine was a joke and only did it once. i shared a room with 3 girls the room was fine to me 4 mirrors and 3 sinks but some where not as nice we where lucky. all we did was laugh and revise all night getting angry that we didnt know all the ingredients in most of the products haha.
    for food in the academy was nice, bp cheese and beans or a paini yum, YMCA to me was fine ALOT complain about this, it made me bloat like bad but im not one to complain about food, it just didnt taste as nice as home thats all.
    4 weeks later of revising massage and facials oh and no money! it was finally my turn to leave, i left 2 days after i found out and was so nervous! yey finally about to follow my dream
    so I arrived on my ship with 1 other girl i was so lucky to be with her, our manager met us and showed us to our cabins, they were tiny!!! i knew they wer but towards the end it got annoying no space for clothes or to move, some are big tho i was a bit unlucky here. got to the spa to find out we had to manage our own column there was already 2 other facialists so i didnt stand a chance to do what i loved the most unless i went out and proved myself i could get my own clients and good retail it was impossible tho as i was in a triangle where if i werent getting any clients cause the manager would but them in other therapists columns cause they had good retail then i couldnt get good retail either or re bookings! i can see her point cause she had targets and money to make, but for me this was annoying it was my dream to work on a ship i never have got complaints either so i and others where made to be on the 'side' like cleaning and promoting for ages 2 and a half hours sometimes, and yes this was for 14hr a day think about it, and there was no going home you never left ha! i have spider veins from this and my calves where so bad when i was in my treatment room i used to sit down and have 5 mins to my self cause it hurt haha sounds stupid but it felt i had been cycling for hours.
    14hr shifts where a killer i heard on different ships you work different times ours was half 7 until half 9, sometimes this was ridiculous as for example formal nights there will be no guests and the last guest would have been in at 5 or 6 and your there until half 9 along with the rest of the 12 staff doing nothing but clean. yes a spa should be spotless but we had to clean like stupid for example if it was quiet we would deep clean your room for an hour and if you didnt have a client the next morn this would be in your column again i mean didnt i just clean my room last night? :shock:

    looking at all the places i could go before i left was amazing look at all the places i am going!!! which was good dont get me wrong better than sitting at home on a cold morning but to find out you need a taxi to get to the actual place or city was annoying and sometimes cost a bit, obv some ports werent like this and could just get straight off. this dont seem a problem i no but when you work 14hr a day with 1.5 days off a week and you a off on a port day and need to travel far to get somewhere nice and be back in work for half 2 cause you only have a half a day off it was annoying specially when you didnt port until like 10 sometimes :( upsetting. when you had a full day off it was the best thing ever!
    there was group A and group B, so that means port days wer split up so not every port day did you get off, this was hard for me as i knew when it was a port day i wouldnt get a clients cause those with higher retail would get them so i used to be a bit like hmm no point me being in the spa today so i just stare out the window all day and wish i was out side. i did some amazing things that i wouldnt even afford if i was at home and there would be no one to do it with me. so that was good, money wasnt good 1000 a month thats 700 a month in english just about so thats like 2 pound something an hour so you needed all the commission you could get! but you always had money if you get me cause you werent spending it not everyday you can buy a expensive watch, handbag and send money home for your holiday right? :D

    overall, go for it if beauty is what you love or massage, hairdressing or fitness, its a life time opp just remember you put a lot of money into this and it does stress you out, you dont have enough time for your self and your eyebrows get bushy, you havent shaved your legs in a while, yes there is targets to make your manager may push you and ask WHYYY and feel upset and useless but you will never see them again right? i did and soled what i wanted i only did a certain amount cause i wasnt getting paid and treated good enough. its 9 months of your life you dont like it then come home, life is good and bad on the ship but everyone is soo nice and you make great friends who stick by you everyday and crew bar is great up until 3 in the morn with a massive headache in the morn but sometimes you cant make it cause your sooooo tired.
    steiners made me upset and angry :( words cant explain it through here im frustrated and hurt. its not a dream but it has become an achievement, yes i did it! not every day you go to some of the places i went to such beautiful sites just not enough time. on there website it says steiner you can travel the world.. but as soon as you arrive to the spa it is YOU are here to work haha. you repeat yourself like mad, hi my name is.. where are you from.. this is the frangnani oil... who are you here with.. you cruised before. i was going crazy!! good luck to everyone its a weird life onboard but remember 9 months of your life why not experience it just remember its a money making company id love to change the rules!! :roll::cry:
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