StellaService Reviews | Glassdoor

StellaService Reviews

Updated May 3, 2018
26 reviews

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4.4
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Jordy Leiser
19 Ratings

26 Employee Reviews

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  1. "Great Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Operations Analyst in New York, NY
    Former Employee - Technical Operations Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StellaService full-time (More than a year)

    Pros

    A fun and hard working environment. Awesome people to work with. Very flexible hours as long as you get your work done. I loved that I had the ability to work mostly from home.

    Cons

    Some departments got too focused on specific programs and didn't have a full understanding of the full suite of programs provided by the overall company.

    Advice to Management

    More cross training across departments.


  2. "Great Culture Committed Teams"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StellaService full-time

    Pros

    Stella really prides itself on creating a great company culture. People are encouraged to contribute and be proactive problem solvers. Everyone really believes in the mission of helping customers grow through better service

    Cons

    Similar to most startups in a competitive landscape....retention

    Advice to Management

    Take risks and bet on people who are passionate, don't settle for what will do

  3. "Couldn't Imagine Working at a Better Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in New York, NY
    Former Employee - Product Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at StellaService full-time (More than 3 years)

    Pros

    - The people. This sounds like BS, and can only really be vetted once you're under the tent, but the people here are talented, inquisitive, care about what we're building
    - Culture is fantastic - lots of social and volunteer events. People are generally close and make the effort to include new employees
    - Work balance is strong - get your work done, no surprises, but make your schedule what works for you
    - Unlimited vacation, and no real stigma against taking it

    Cons

    - Politics among senior leadership is obvious and can be counter-productive
    - No real culture of giving / receiving meaningful feedback
    - Comp structure and career path options are a mystery

    Advice to Management

    Turnover, both at the senior and junior levels, is a bit concerning. Need some help achieving the right balance of transparency. Hire slow, fire fast. Foster a system of feedback for employees and mgmt, this is not currently prioritized.


  4. Helpful (1)

    "Definitely would recommend Stella!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in New York, NY
    Current Employee - Sales Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StellaService full-time (Less than a year)

    Pros

    Stella is a great place to work, has a good work/life balance, and interesting products. It sounds ridiculous, but I don't mind going to work on Monday mornings because the people are nice and easygoing. Company-wide meetings held each week to understand more about how each department/employee is contributing to the bottom line and quarterly goals. Good sense of transparency and leadership team does a good job of providing employees with professional/interesting services to help you grow (ie LifeLabs, Speaker Series, and other workshops). As for all those that thrive in a startup environment - people that are self-starters, can project manage, and can be flexible during the inevitable ups and downs would really enjoy Stella.

    Cons

    The office is cold sometimes? No real cons, just general ebbs and flows of the startup world.

    Advice to Management

    Overall great job creating a working environment and group of people that are interesting and actually enjoy what they do. People really enjoy the transparency so as we grow, keep that - and employee experience - top of mind.

    StellaService Response

    Jan 30, 2018 – Recruitment Manager

    Hi! So glad you are happy with your Stella experience! Stay tuned for some more awesome learning and development opportunities in 2018.
    Hint: Mindfulness Mondays, Manager Training, etc :)


  5. "Amazing Work Environment; Fabulous People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analytics Associate in New York, NY
    Current Employee - Analytics Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StellaService full-time (More than a year)

    Pros

    Your opinion is valued; opportunity to grow within company and even change career paths; unlimited vacation; social workplace

    Cons

    Stella's strategy is constantly evolving which creates less job security


  6. "The best place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends

    I have been working at StellaService full-time (More than 3 years)

    Pros

    Outstanding team, good work/life balance, approachable leadership, competitive comp

    Cons

    As with any startup, things change quickly and there is always some risk involved.

    Advice to Management

    Continue to communicate openly with staff, keep focus on the things that will ensure the longevity and success of the company, and work hard to attract and retain top talent

    StellaService Response

    Jan 30, 2018 – Recruitment Manager

    Thanks for taking the time to share your experience here at Stella! We love having a team that's so engaged and plan on continuing to provide the open communication that our employees have come to... More


  7. "Startup with awesome energy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in New York, NY
    Current Employee - Senior Account Manager in New York, NY
    Recommends
    Approves of CEO

    I have been working at StellaService full-time (Less than a year)

    Pros

    Corporate culture is not just a phrase thrown around in interviews, it is something Stella lives and breathes. Employees come first which in turn encourages a collaborative positive buzz on the floor.

    Fantastic place in the market with ample room to grow and develop new products and continue to drive the products currently operating.

    Cons

    Thursdays when the snacks are low :) (But seriously this is literally the only con)

    Advice to Management

    Keep staying team centric and driving employee happiness! You guys are setting the bar high for fellow NYC start-ups!

  8. "Good, steady part-time work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at StellaService part-time

    Pros

    Company communicates well, good training, steady amount of work, predictable workload

    Cons

    Company strives for perfect data, which they should. If you tend to make data entry errors, this probably isn't the place for you. Also, the nature of the work makes it feel like pressure cooker at times, because you have to stay on top of your orders constantly. If you have to take an unexpected day off because of an emergency, you're going to have to double up on the hours the next day to make up the work.


  9. Helpful (3)

    "StellaService: Great People, Honest Startup Vibe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StellaService full-time (More than a year)

    Pros

    -The people at Stella are fantastic. It's a young, interesting, and skilled team working hard to make Stella more successful and change the world of customer service forever.

    -Standard startup perks are wonderful -- great free snacks, beer fridge, unlimited work from home, and vacation policy.

    -Passionate company and high pace. People are serious about their jobs and push a fast pace of discovery, development, and execution. It is exciting to be on teams working hard and fast to accomplish their goals.

    -Social events. Stella has an active social calendar with something fun for employees taking place about every other week. Happy hours, holiday parties, intramural sports, and volunteer opportunities mean there's always a way to connect with and hang out with your colleagues.

    Cons

    -Although later stage, Stella is still a startup. As a result, there aren't many shock-absorbers in place to keep much of the staff from feeling the bumps in the road as they come. It doesn't always mean that things are bad but every change of direction, failed experiment or organizational realignment can be felt across the company.

    -Leadership struggles with transparency balance, sometimes not offering enough, while other times offering too much. This isn't a huge issue, just something employees see throughout their time at Stella.

    -The flip side of the passion at Stella is that sometimes this leads to working nights and weekends. This is usually project-specific but hours are less predictable than those at a big company.

    -The management team is huge which creates an imbalanced and top heavy workforce. Again, this isn't a big issue it just means that senior managers are more in the weeds than at other places.

    Advice to Management

    -Stay focused on the great people at the company. Respect their expertise and do whatever is necessary to help them do their jobs to the fullest extent.

    -Keep the young, fun, whimsical vibe going as long as you can--even if requires working to preserve it.


  10. "New employee at StellaService"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at StellaService full-time (Less than a year)

    Pros

    After Working at ICC/Decision Services for over 30 years I am not a now part of StellaService, which for the past 3 months has been a great transition. The staff has been very supportive and everyone works together in a very motivating environment

    Cons

    I have nothing to report

    Advice to Management

    Great staff!!


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