Stellar Global Solutions Reviews | Glassdoor

Stellar Global Solutions Reviews

15 reviews

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3.4
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15 Employee Reviews

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  1. "Every function of every personnel in this company does not do their job correctly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Quezon City, National Capital Region (Philippines)
    Current Employee - Customer Service Representative in Quezon City, National Capital Region (Philippines)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Stellar Global Solutions full-time (Less than a year)

    Pros

    I can't give any advantage in working in this company since every improvement asked from them are not recognized. They don't know how to take care of their employees.

    Cons

    They don't know how to take care of their employees. No improvement in total functions.


  2. Helpful (1)

    "Some Management people are very nice but most of them are not pro people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    People in stellar are very nice, specially in the production floor and training department.

    Cons

    Some managers are not very approachable!

    Advice to Management

    Change your employees in the HR department, specially those who are handling documents and process for government benefits.


  3. Helpful (2)

    "Lots of Labor Code violations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Quezon City, National Capital Region (Philippines)
    Former Employee - Quality Assurance Analyst in Quezon City, National Capital Region (Philippines)
    Recommends
    Positive Outlook

    I worked at Stellar Global Solutions full-time (More than 3 years)

    Pros

    I loved the work itself - it was challenging and fulfilling. The metrics were clearly explained and meted out as set on paper. The processes were fair and the KPI's reachable without being lax. The people in management are no different than lots of average companies - meaning there are cliques, intrigues etc. - however promotions are fair as you have to have the numbers to show for it. There are regular training sessions to increase the skillset and soft skills of employees. Management is composed of call center veterans who understood how all the metrics worked and communicated it effectively up to the front-line agents.

    Cons

    Basic salary decreased without prior notice. Tenured employees were forced to sign new contracts where their terms of employment were changed. Misinformation given by HR on background checks (i.e. tenure, termination, and eligibility for employment). Always have to ask DOLE and the NLRC for intervention to correct violations. The HR staff is bewildering.

    Advice to Management

    Look into your HR and find out what's going on in that department.


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  5. "Out of Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Hickory Creek, TX
    Former Employee - Customer Service in Hickory Creek, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Stellar Global Solutions full-time (More than 3 years)

    Pros

    Bonuses, pins, T shirts, food and games are nice. Helping people is great, that was my favorite part.

    Cons

    Employee handbook is written in a way to fire people without just cause. Older and mildly disabled people working there are on pins and needles wondering when they will be next.

    Advice to Management

    TWC and the EEOC may notice the firing patterns.


  6. Helpful (1)

    "Good management especially those coming from Purple Communications"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Assistant in Quezon City, National Capital Region (Philippines)
    Former Employee - Communications Assistant in Quezon City, National Capital Region (Philippines)
    Recommends
    Neutral Outlook

    I worked at Stellar Global Solutions full-time (More than 5 years)

    Pros

    Management is awesome from relay account smaller back office accounts.

    Cons

    Low compensation, no appraisal, no allowance. Everything you work for is taxable and deductible. Sometimes, management does not store enough longevity in the company of their employees. It is a common misconception that they can easily find people to replace their current workforce.

    Advice to Management

    Propose actions to show care about employee longevity and support. I would like to remind them of the time when they rehired former employees who have resigned for only over a month because they could not hire enough people needed to do the work.


  7. "warmth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Quezon City, National Capital Region (Philippines)
    Current Employee - Team Leader in Quezon City, National Capital Region (Philippines)
    Recommends
    Positive Outlook

    I have been working at Stellar Global Solutions full-time (More than 3 years)

    Pros

    most are examples of people practicing good work ethics. there is minimal political undercurrent and performance is based on merit. there is also a sense of being able to freely approach anyone and communicate. i like it here. :)

    Cons

    disconnectedness...only with some...which is quite a complicated thing to grapple with. it affects everything. hopefully there will be no fear in cascading pertinent information. if help is needed, help will be given.

    Advice to Management

    hopefully we'll all realize that we are in the same boat...and...given -- that circumstances will be on our favor -- able to see that it's the best boat to be in.


  8. "nothing good or bad, just fair"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Quezon City, National Capital Region (Philippines)
    Former Employee - Customer Service Representative in Quezon City, National Capital Region (Philippines)
    Recommends
    Negative Outlook

    I worked at Stellar Global Solutions full-time (Less than a year)

    Pros

    good working environment, good colleague relation

    Cons

    some problems with management sometimes, inconsistencies....

    Advice to Management

    management should have word of honor for the respect of everybody in every ways


  9. "Like working with a leash around your neck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Stellar Global Solutions full-time

    Pros

    Excellence is expected of everyone

    Cons

    Inconsistencies in enforcing corrective measures

    Advice to Management

    If you're not filing IR's to other people for attendance, it's unfair for the people who are getting forced to resign because of too many infractions against the corrective measures policy. BE CONSISTENT.


  10. "Okay company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist
    Current Employee - Customer Support Specialist
    Recommends
    Positive Outlook

    I have been working at Stellar Global Solutions full-time (Less than a year)

    Pros

    • new head of operations is pro-agent
    • clients are generally very nice
    • open book management is great

    Cons

    • typical BPO working environment
    • a lot of your colleagues will not be very skilled or intelligent - even in management


  11. "Clicky but a good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    Positive Outlook

    I worked at Stellar Global Solutions full-time (Less than a year)

    Pros

    Easy to do, Over time offered from time to time, Promote from within

    Cons

    The managers and supervisors can be clicky. Good if your liked but can suck if they dont like you.



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