Sterling Jewelers Reviews | Glassdoor

Sterling Jewelers Reviews

Updated February 18, 2017
606 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Approve of CEO
Sterling Jewelers President & CEO Mark Light
Mark Light
227 Ratings

606 Employee Reviews

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Pros
  • you get a decent discount on jewelry (in 23 reviews)

  • Great discount and nice benefits package (in 25 reviews)

Cons
  • It is sometimes difficult to have work/life balance (in 31 reviews)

  • Overtime during busy season and the long hours, (in 23 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sterling Jewelers full-time (More than 3 years)

    Pros

    Excellent training - love selling fine jewelry - love my staff - good benefits - three weeks vacation - pay grade is excellent for retail management

    Cons

    No home life.... none. Working mandatory 60-80 hours every single holiday that pops up burns you out FAST

    Advice to Management

    Stop overworking managers - the burnout is terrible. For me I LOVE my job and had considered pushing my way to the top but I have no time with my family and no time to rest! Constant open to close 14-15 hour shifts in outlets- probably 12-14 in galleria.


  2. "Not a terrible second job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sterling Jewelers part-time

    Pros

    You learn new information about the jewelry industry. There are good employee discounts on merchandise.

    Cons

    Mandatory hours required even as a part-time worker. The incentive program is not as straight forward as some sales based industries.

    Advice to Management

    A consistent focus could be made on training and follow up, as well as management accountability. Develop a system of prevention when rivalries and competition become ugly on the sales floor. Though there is a team effort in the training, many employees became ugly or dishonest regarding incentives.


  3. "Cruel manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Sterling Jewelers part-time (More than a year)

    Pros

    I enjoyed my co workers and selling jewelry to the public.

    Cons

    The manager was awful. If we didn't get 2 credit card applications a day we were punished by having to scrub the toilet.

    Advice to Management

    Make bathroom duty a routine that everyone has to do and not a punishment. It isn't fair to expect a part time employee that works 3 hours 3 days a week to get 2 applications every night. Compared to the other person working 8 hours 5 days a week.


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  5. "Jeweler"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Sterling Jewelers full-time

    Pros

    Great benefits, vacation and health care. Flexible full time schedule.

    Cons

    Base pay is not competitive. Shops Easily leads to a negative environment. If management position is hard to fill little to nothing will be done about a poor manager.

    Advice to Management

    Listen to your employees and look to find solutions instead of presenting a "my way or the highway" approach to management


  6. "Nice atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great coworkers, consistent friendly atmosphere to work in.

    Cons

    Not much room for advancement as a Porter. Maybe something in the Repair shop?


  7. "Collections"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sterling Jewelers full-time (Less than a year)

    Pros

    Excellent training for 1 week

    Cons

    Security checks were a hassle. Unfriendly supervisor.


  8. "Great company if you work your way up..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sterling Jewelers full-time

    Pros

    Promote from within, management make great bonuses (depending on volume and profitability of store)

    Cons

    Can grow a very successful career but your entire life revolves around your store and leaves little work-life balance.

    Advice to Management

    Do not take good hard working tenured staff for granted. Show appreciation for having them on your team. At the end of the day it's all just numbers on paper....but don't let your staff feel like just a number.


  9. "part time sales associate review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sterling Jewelers part-time (More than a year)

    Pros

    holiday commission checks were big

    Cons

    low hourly pay for part-time workers unless you have prior jewelry experience


  10. "Jewelry salesperson"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Sarasota, FL
    Former Employee - Sales Associate in Sarasota, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sterling Jewelers full-time

    Pros

    Friendly environment up beat feeling

    Cons

    Sometimes people steal your sales to help their own standards


  11. "Interesting. Not what I expected."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Apprentice Jeweler in Philadelphia, PA
    Current Employee - Apprentice Jeweler in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people, staff. Hours are nice and consistent. Can finally be on some what of a schedule. Typical retail environment. Wish the company was more creative.

    Cons

    Ehhhh. Just like any other place there are always going to be people that don't vibe well together. Fast paced but chill environment.

    Advice to Management

    Pay sucks. It really does. Making less that twenty grand a year. C'mon. I cpuld can barely afford to feed myself. Still struggling.



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