Sterling Jewelers Reviews | Glassdoor

Sterling Jewelers Reviews

Updated September 21, 2017
655 reviews

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2.8
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Sterling Jewelers President & CEO Mark Light
Mark Light
254 Ratings

655 Employee Reviews

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Pros
Cons
  • It is sometimes difficult to have work/life balance (in 32 reviews)

  • Overtime during busy season and the long hours, (in 25 reviews)

More Pros and Cons

  1. "Polisher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sterling Jewelers full-time

    Pros

    Friends, room for advancement lots opportunities

    Cons

    Compensation, lack of communication from home office


  2. "Great benefits, terrible pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Sterling Jewelers full-time (More than a year)

    Pros

    Incredible benefits if full time

    Cons

    Terrible pay structure for high expected quota

    Advice to Management

    Better pay structure

  3. "Learn a lot about sales/management -- takes away time from your family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Louisville, KY
    Former Employee - Store Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sterling Jewelers full-time (More than 10 years)

    Pros

    Gain knowledge about Sales/Management
    Discount on Jewelry
    Yearly Bonus based on profit of store

    Cons

    Retail - Work all holidays, time away from your family
    Your direct supervisor/district manager has a direct impact on how happy or miserable you are.
    You are on your feet all day
    They still have an old school dress code policy
    Some goals are unreasonable, have to push people to get credit

    Advice to Management

    Spend more time with District Managers and find out how they are running their district. If you have multiple key managers quit as well as seasoned salespeople, you may have a problem.


  4. Helpful (1)

    "Not a place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sterling Jewelers full-time

    Pros

    The atmosphere is retail and exciting

    Cons

    The schedules are not friendly or consistent

    Advice to Management

    Keep work /Life balance in mind


  5. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Athens, GA
    Former Employee - Anonymous Employee in Athens, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sterling Jewelers full-time (More than 5 years)

    Pros

    benefits, commission, salary, management and room for growth. I started as an associate and quickly promoted to assistant manager. major pay increase, bonus and other incentives.

    Cons

    schedule, holidays, no family time

    Advice to Management

    doing a great job!


  6. "Sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Commission opportunity and room for advancement is ideal

    Cons

    Very corporate and benefits and pto could be better


  7. "owner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Sterling Jewelers full-time

    Pros

    great working environment, easy hours for retail, very competitive pay

    Cons

    have to work saturdays and extra hours during Christmas season

    Advice to Management

    Hire wisely, look for friendly upbeat people

  8. "Assistant store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sterling Jewelers full-time

    Pros

    Discount on the merchandise.

    Cons

    Cut throat environment. Long hours for little pay. Signet/sterling only cares about meeting numbers and does not truly care about the guest. I would never work for them again. They treat their employees like alley rats. I was on this constant race to survive and provide for my family, but, instead of surviving, I was truly killing myself to make all of the numbers required. 5 years with the company and I couldn't do it anymore when I finally saw, this isnt work. This is a workforce filled with hidden slavery work ethics, the only way to see it, is behind closed doors, other than that, they present a "happy fun place" to shop.


  9. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sterling Jewelers full-time (Less than a year)

    Pros

    Benefits, Commission, Good Training,

    Cons

    Commission percentage depends on entire store's sales as a whole.

    Advice to Management

    Create goals that aren't so out of reach,


  10. "Experienced Sales Person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Sterling Jewelers full-time (More than 10 years)

    Pros

    Hourly rate isn't to bad, benefits are decent. Co-workers is the only thing that makes me stay.

    Cons

    Hired as a salesperson with a hefty sales goal that your expected to achieve to continued to work there. Recently, we have caught up with technology and our corporate office is now sending out emails to remind people to come in for their 6 month inspections on previous purchases. Sounds like a great idea on paper, however now, 9 out of every 10 people that come in are for that. Very rarely do these customers buy anything else. So I spend all day just cleaning rings! Those that need work are 90% covered under warranty at no charge as well. When someone does actually come in to purchase or look at merchanduse, no one is available because we are doing this corporate busy work. So at this rate in 5 years, we will need 30 repair and liason workers and 2 salespeople!

    Advice to Management

    Stop sending out inspection reminders! God forbid we actually make our guests responsible for something.


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