Sterling Jewelers Reviews | Glassdoor

Sterling Jewelers Reviews

Updated June 20, 2017
636 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Sterling Jewelers President & CEO Mark Light
Mark Light
246 Ratings

636 Employee Reviews

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Pros
  • you get a decent discount on jewelry (in 28 reviews)

  • Good benefits compared to independent jewelers, Rapid promotion (due to very high staff turnover) (in 27 reviews)

Cons
  • It is sometimes difficult to have work/life balance (in 32 reviews)

  • Overtime during busy season and the long hours, (in 24 reviews)

More Pros and Cons

  1. "6 years with the company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sterling Jewelers full-time

    Pros

    fairly busy store, always something to do

    Cons

    no overtime except a week or 2 around xmas


  2. "Great company if you put the work in !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Sterling Jewelers full-time (More than 8 years)

    Pros

    Management is great pay, 48 plus work week, will promote if you perform, daily training.

    Cons

    Performance based company, so under performance will result in termination. Very high stress. Management is responsible for everything from sales to HR hiring, to termination.

    Advice to Management

    New commission level is no way fair for smaller volume stores.

  3. Helpful (1)

    "Home Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - E-Merchandiser in Akron, OH
    Former Employee - E-Merchandiser in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sterling Jewelers full-time (More than 8 years)

    Pros

    Steady hours, office job, get to work in a fun industry.

    Cons

    Unless you look like a contestant on the bachelor or bachelorette, don't expect to be promoted. Pay is barely a living wage. Corporate has "restructured", and laid off a lot of people.

    Advice to Management

    Too many online competitors, and unless you compete, things will continue to go downhill.


  4. Helpful (1)

    "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sterling Jewelers full-time (Less than a year)

    Pros

    Paycheck, diamonds and great discounts

    Cons

    People are AWFUL. This commission based industry is cutthroat. Be prepared to have sales taken from you and mind games with other employees.

    Advice to Management

    MANAGE. Recognize your employees that are getting walked on.


  5. Helpful (1)

    "Jeweler apprentice design and service center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Apprentice Jeweler in Elizabeth, NJ
    Current Employee - Apprentice Jeweler in Elizabeth, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sterling Jewelers full-time (More than a year)

    Pros

    Consistant (overwhelming) new repairs, your never idle and always busy making the day go by quickly

    Cons

    Pay, management, company policy, health hazards associated to aging equipment, safety hazard associated to aging equipment. Non existent training to relevant everyday responsibilities. A looming threat of demotions and cuts to pay. Extremely high repair goals standard (approximately 30 per day) extremely high billing standard with very low billing ammounts. You have to bill X ammount of dollars per week at $6 per repair on average or face getting written up, it's pretty insane.

    Three key factors to worry about are your billing, payroll/operating costs and margin (the dollar ammount between your billing and the store sales). The payroll has to be covered by your billing, but you still need a hefty gap of a margin.

    The billing is designed for you to work at a break neck speed. It can be done, but it is definitely not easy. The jewelry is garbage, thin lower middle class 10 and 14k gold designed to have a three to four year life span. Your cannot say you can't repair something. They would rather have you damage a customer piece and apologize then refuse to work on it.

    Your serve the stores and you are treated as such. The bias is ludicrous. If a store manager or employee has a complaint about the jewelers it is addressed. If the jeweler has a complaint it is outright overlooked. You are an afterthought at best, definitely a second class citizen.

    Advice to Management

    No adivce will help them, their stock value was cut in half in less then one year, all the long term Executives have either resigned, retired or have been terminated within the past six month (as of june 2017) they're closing over 100 mall stores and and losing any and all skilled jewelers in the company due to non-competitive wages.

    I'd stay as far away from this place as can. They're billing scheme is the closest thing to a sweatshop america has to offer.


  6. "Great Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Key Holder in Oak Park Heights, MN
    Former Employee - Sales Associate/Key Holder in Oak Park Heights, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sterling Jewelers full-time (More than a year)

    Pros

    Hourly Wage, Commission, Paid mileage for working at different stores, Paid Training, Employee Discount, Overtime

    Cons

    Usually there are constant staff changes, Overtime, Retail Hours obviously

    Advice to Management

    Train employees better on whats expected of them and how to achieve it


  7. "Not worth the stress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Charlotte, NC
    Former Employee - Assistant Manager in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sterling Jewelers full-time (More than 3 years)

    Pros

    Discounts on jewelry and training is nice.

    Cons

    Everything else. Standards are sometimes unattainable. You will lose your job if you don't make it. They don't take into count traffic of where store is located at. They want to push credit when there isn't any true benefit to having a account.DM's are not understanding nor helpful only good at write ups for not getting standards

    Advice to Management

    Each store should be evaluated to set standards of store. Setting up employees for failure and being fired.

  8. "Assistant manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sterling Jewelers full-time (More than 5 years)

    Pros

    Great pay and some employees are great when properly trained

    Cons

    Managers are disorganized and don't do their jobs and when reported about consistent tardiness and leaving the store for extensive breaks district manager will do nothing and make it seem like you are the problem and move you

    Advice to Management

    Get people that are truly going to work by policy


  9. "numbers driven"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sterling Jewelers full-time (More than 5 years)

    Pros

    If you are lucky enough to get BOTH, a compassionate Manager AND DM, then it MIGHT be possible to have a decent work environment.

    Cons

    If you don't have your standard for sales and credit application, then yield ou can kiss your job Goodbye!
    The company doesn't care what kind of traffic your store/mall has...it is your JOB to make 100%

    Advice to Management

    I understand the "trickle down" effect, but there needs to be some sort of relief from this stress of losing your job if credit isn't at 100%...and mandatory store meetings at 8am on Saturday morning for missed credit for the week has got to be a firm of abuse if power.


  10. "Was a great job, but just too much stress in the end."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - 90 Day Collections in Streetsboro, OH
    Former Employee - 90 Day Collections in Streetsboro, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sterling Jewelers full-time (More than a year)

    Pros

    -Great pay, bonuses, benefits
    - big discount on jewelry
    - contests and games on a regular basis to have fun and help reach your goal
    - Extensive training program when hired
    - Opportunity for overtime regularly
    - Promotions/plenty of room for advancement

    Cons

    - Supervisors and Assistant Supervisors aren't all on the same page about rules and regulations which can cause you to lose out on a payment.
    - No training when switched between departments
    - Top collectors continue getting highest accounts (they're going to stay top collectors only given top accounts)
    - High stress with troubled calls & constant pressure from managers about reaching their goal

    Advice to Management

    Management needs consistent training and meetings about regulations and laws.


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