Sterling Life Insurance Reviews | Glassdoor

Sterling Life Insurance Reviews

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40 Employee Reviews

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  1. "Great co-workers, bad upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant I in Bellingham, WA
    Former Employee - Accountant I in Bellingham, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sterling Life Insurance full-time (More than 3 years)

    Pros

    The people I worked with were pretty good, and for the most part the company atmosphere was great as well.

    Cons

    Upper management ran the company into the ground, and the constant layoffs sapped company morale, and talent.

    Advice to Management

    Get rid of upper management and start over! Also diversify the product line.


  2. "Poor cross departmental communication but comfortable work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellingham, WA
    Former Employee - Anonymous Employee in Bellingham, WA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Sterling Life Insurance full-time (More than a year)

    Pros

    - Comfortable work environment (semi-formal, flexible and friendly).
    - Great mobility between departments.
    - Opportunity for advancement.

    Cons

    - Busy season requires overtime.
    - Office politics & favoritism.
    - Poor pay.

    Advice to Management

    Focus on employee morale.

  3. "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sterling Life Insurance (More than 10 years)

    Pros

    Decent salary and benefit package

    Cons

    Management is blind to what is going on. Poor morale.


  4. Helpful (1)

    "Started out great! Went downhill fast..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent Producer in Atlanta, GA
    Former Employee - Sales Agent Producer in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sterling Life Insurance full-time (More than a year)

    Pros

    Independent working conditions. Not much else.

    Cons

    The company just fired around 60 agents and pulled out of several states. The president of the supplement division left. The regional vp was fired. They make rash decisions every week or so without really thinking about future consequences. Seems like they are flying by the seat of their pants. The company is bare bones and not enough people to do all the work.

    Advice to Management

    Make up your mind and come up with a plan and stick with it. Reducing staff and keeping renewals and first year commissions agents have earned may may you look profitable quickly but you screwed up a good company that used to care about their employees.


  5. "Is the company sinking or has it sunk?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Bellingham, WA
    Current Employee - N/A in Bellingham, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sterling Life Insurance full-time (More than 5 years)

    Pros

    One of the best parts of working for Sterling is the people. Most are welcoming and ready to assist you should you need help. Wages are competitive, benefits are great.

    Cons

    Over the past couple years the job security has become extremely volatile. In fact, at the most recent "town hall" meeting with the big man (CEO), he stated they would be continuing to eliminate jobs over the next 18 months, and the company would soon be ran like a very small company. One of the biggest shocks we've seen yet happened recently when 4 direct sales agents were eliminated. This came as a shock because the sales department is the most important department for bringing in revenue. Also they skipped the normal precedence of eliminating the most recent hires when they eliminated the two oldest employees in the department. We now feel like our loyality is no longer valued.

    Advice to Management

    Rehire the direct sales agents that were eliminated. Stop making the long time employees feel they are not valued, and re-access the current programs.


  6. Helpful (2)

    "It was a great company before acquisition. Poor management and acquisition ruined everything."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellingham, WA
    Former Employee - Anonymous Employee in Bellingham, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Sterling Life Insurance full-time (More than 8 years)

    Pros

    Flexible hours and great people.

    Cons

    Poor management, bad desicions, out of compliance in many areas.

    Advice to Management

    Find a good CEO!


  7. "Not a place to make money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sterling Life Insurance full-time (Less than a year)

    Pros

    Training is decent, and nice people to work with with no micro-management, company tools support

    Cons

    You dont really make money here,you are captive and w2 emploee , but you dont get a penny paid on your gas , expense not a base not even for managers, very low commission pay rate, company not very known in market, and quality lead generation is not good at all, basically you can starve for 6 month in here and nobody care about it.

    Advice to Management

    get better leads, take care of thier employees paying them a base or at least a minimum income until they get up and runing

  8. "Insurance Company "Outside The Box""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Recommends
    Neutral Outlook

    I worked at Sterling Life Insurance full-time (More than a year)

    Pros

    Great vision for future, good leadership from top down, salaries are very competitive.

    Cons

    Limited profuct offerings for agents, need to have products on their own paper, and spend more money on offices and less on flying new agents across the country for training.

    Advice to Management

    Give the Market Managers the tools to be successful and then get out of the way, limit the boring conference calls and bump their salaries, they are the lifeblood fo the system!


  9. "Good People and Company but Tough Sell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Knoxville, TN
    Former Employee - Insurance Agent in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook

    I worked at Sterling Life Insurance full-time (Less than a year)

    Pros

    Great company to work for. District Manager was a great guy. Company makes it easy to work for them.

    Cons

    Products can be a tough sale because they are not very price competative. Would do much better if they offered Medicare advantage plans in addition to suppliments. So many products are unavailable in the TN market and the company seems to be in transition.

    Advice to Management

    Offer a full line of products in the Med Supp area so agents can compete. Get settled


  10. Helpful (2)

    "May have once been great, but now a terrible place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Management in Bellingham, WA
    Current Employee - Middle Management in Bellingham, WA
    Doesn't Recommend

    Pros

    A steady paycheck in an otherwise turbulent economy. They also offer a decent 401k with employer matching to a certain percentage.

    Cons

    A couple of years ago the company integrated with Windsor Health Group out of Nashville and shipped most of the business there, cutting hundreds of jobs in the Bellingham area. Inept senior management who lack a fundamental understanding of how the business functions. The company focus shifted from being very customer service oriented to extremely bottom-line oriented, no matter the impacts to the customers or providers. No understanding of work/life balance for salaried employees, even on vacations you are typically expected to work (if you are lucky enough to have one approved in the fist place - losing accrued vacation time at the end of the year is a rampant problem). Employees are extremely overworked across the organization and morale is very low. The HR department is extremely unhelpful if you have issues as most of the typical functions are outsourced and management will side with the higher-ranking employee in what probably nears 100% of disputes. If you are promoted from within the company you will receive significantly lower salary than someone coming from outside the company for the same job. Also, salaries are not at all competitive. Finally, although the company is posting huge losses we continue to receive (infrequent) communications from the CEO/executive level that the future is rosy and bright. I wouldn't recommend working here unless you are desperate for a job.

    Advice to Management

    Please realize that you are overworking your employees and that morale is extremely low, and the "Rowers Code" training will never work if YOU don't start displaying the behaviors it promotes. You are consistently making decisions that lower the quality of service to our members and providers and it really shows. Treat your employees well and you'll flourish, treat them poorly and you'll sink. I'm reaching for my life jacket.


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