Steven Madden Reviews | Glassdoor

Steven Madden Reviews

Updated February 24, 2017
86 reviews

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Current Employees

3.4
Star Star Star Star Star
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Steven Madden CEO Ed Rosenfeld
Ed Rosenfeld
29 Ratings

86 Employee Reviews

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Pros
  • Great discount, always new product coming in (in 27 reviews)

  • There are also incentives, like receiving free shoes for the season to promote what's currently available (in 24 reviews)

Cons
  • as any retail job, no work/life balance (in 13 reviews)

  • Insufficient support from upper management (management outside of the store) (in 19 reviews)

More Pros and Cons

  1. "Steve Madden Merch. Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very flexible. Good benefits. Good people.

    Cons

    Too flexible. Position doesn't have much growth

    Advice to Management

    The opposite of micro managing...


  2. "Floor Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Steven Madden full-time

    Pros

    Free Shoes!!! good company

    Cons

    none that i think of


  3. "Part time associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Dallas, TX
    Current Employee - Sales Associate in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Steven Madden part-time (More than a year)

    Pros

    there are great benefits, great people, really great employee discount, flexible with your schedule, really great styles to choose from and can work at several locations

    Cons

    hourly wage is minimum wage plus 2% commission, the computer system is very out of date and process of doing things is very old school.

    Advice to Management

    Store management is great but it would be nice for upper management to work in the stores more to see what really goes on day to day.


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  5. "Not worth the headache"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Lead
    Current Employee - Sales Lead
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Steven Madden full-time

    Pros

    Discount is good, you get 50% off regular priced items. Capped at $2000, but they take off regular price. So really it's $1000 worth of product.

    Cons

    Management is irrational and flips depending on the day. Monday: use more hours... Friday and Saturday cut hours you used to many when you used the exact amount you were told to use.

    Advice to Management

    Don't do single openings or closes. You're asking people to steal from you. And then it is somehow the person whom is working fault for going in the back to get a shoe.


  6. "Good for a first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits, no dress code, laid back office.

    Cons

    No growth or ability to move into new roles, lack of communication from upper management.


  7. Helpful (2)

    "Potential......"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Steven Madden (More than 5 years)

    Pros

    40% Discount
    Parking
    Breakfast every Friday
    SM Music Events
    Casual working environment

    Cons

    High Turn Over - Salaries are WELL BELOW industry standards.
    Politics - You have to stroke egos.
    Cultural clashes - Upper management are older, cheap and completely out of touch with the brand and its employees.
    Lack of innovation - Just sell shoes and keep the lights on.
    Summer Fridays - Just in July.
    Working from home - Frowned upon.
    Flex Time - Not allowed.
    Promotions - Very rare. If you want to be in management, you have to know or be related to someone in upper management.
    Work-Life Balance - Sell shoes and worry about life later.

    Advice to Management

    Promote from within and stop nickel and diming your hard working employees so you can make your wallets fatter. Current employees believe in the company and brand and it would be nice to know the company and the brand believed in us. You would get a lot more from your employees if you showed you actually value.


  8. "Steve Madden Retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Head Cashier in New York, NY
    Current Employee - Administrative Head Cashier in New York, NY

    I have been working at Steven Madden part-time (More than a year)

    Pros

    you can gain an abundance of people/speaking skills

    Cons

    can mess up your time management

    Advice to Management

    create a more communicative enviroment


  9. "Assistant Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASM- Assistant Store Manager
    Current Employee - ASM- Assistant Store Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Steven Madden full-time (More than 3 years)

    Pros

    Fun, relaxed environment. Mobility is somewhat possible.

    Cons

    Insufficient support from upper management (management outside of the store). Lack of technological advancement.

    Advice to Management

    My advice to district management would be to be more available and support in store staff more dependently.


  10. "sales supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor in San Diego, CA
    Current Employee - Sales Supervisor in San Diego, CA
    Recommends
    Neutral Outlook

    I have been working at Steven Madden (More than a year)

    Pros

    fun environment.
    Fast pace
    paid holidays.

    Cons

    Not much room for growth
    Tight scheduling
    Not enough pay roll.


  11. "I love it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Las Vegas, NV
    Current Employee - Sales Associate in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    making commission, employee discounts/employee appreciation

    Cons

    hours depend on your sales



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