Steven Madden Reviews | Glassdoor

Steven Madden Reviews

Updated April 25, 2017
222 reviews

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Full-time Part-time

222 Employee Reviews

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Pros
  • Great discount, always new product coming in (in 28 reviews)

  • There are also incentives, like receiving free shoes for the season to promote what's currently available (in 21 reviews)

Cons
  • as any retail job, no work/life balance (in 13 reviews)

  • Insufficient support from upper management (management outside of the store) (in 19 reviews)

More Pros and Cons

  1. "Stay away!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Towson, MD
    Former Employee - Assistant Manager in Towson, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Steven Madden full-time (More than 3 years)

    Pros

    Great music at work.

    Cons

    Too much miscommunication. Store managers are miserable. Racist. No structure. Low pay!

    Advice to Management

    Get on one accord.


  2. "Sales Associate"

    Star Star Star Star Star
    Former Employee - Sales Associate in San Diego, CA
    Former Employee - Sales Associate in San Diego, CA

    I worked at Steven Madden part-time (More than a year)

    Pros

    -Great friendships made
    -Fun environment!!
    -free shoes
    -discount

    Cons

    -I went through 3 store managers in 2 years and 2 district managers in 2 years
    -They don't really care much about you unless they like you
    -Cliquey
    -Bad Management
    -Shady business
    -no room for growth whatsoever
    -you WILL be working all holidays...

    Advice to Management

    Stop being shady. Get people as managers who are able to COMMUNICATE with their team.


  3. "I never thought I'd have a passion for shoes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Washington, DC
    Current Employee - Sales Associate in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Steven Madden part-time (More than 3 years)

    Pros

    You're constantly motivated to better yourself. The goals are realistic and so rewarding

    Cons

    It's hard to get promoted. You may be a good seller but some managers still play favorites


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Steve Madden"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor in Austin, TX
    Former Employee - Sales Supervisor in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You get one free shoe for the season
    Discount is ok

    Cons

    Regional does not care about family emergencies
    Management is terrible
    Do not know how to communicate with sales associates
    Comission percentage is very low.. if you dont hit comission goal your check is bad

    Advice to Management

    Talk to associates to understand reoccuring problems. Don't side with the management always.


  6. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Jacksonville, FL
    Current Employee - Store Manager in Jacksonville, FL
    Recommends
    Positive Outlook

    I have been working at Steven Madden (Less than a year)

    Pros

    Great discount and very quickly ability to move up to a leadership role within company.

    Cons

    Store management is required to work 45 hours a week. All management is required to work on Saturday and Sundays. If you want a Saturday off you have to use a vacation day.

    Advice to Management

    Let management have rotating weekends off, it would definitely boost morale and stop as much employee turnover.


  7. Helpful (2)

    "Horrible management"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Sunnyside, NY
    Former Employee - Anonymous Employee in Sunnyside, NY

    I worked at Steven Madden full-time

    Pros

    Maybe the corporate discount, health insurance coverage is good

    Cons

    Worked in the corporate office. Probably the worst job experience ever. No direction whatsoever, no training.

    Advice to Management

    Hire new management, replace who has been there forever


  8. "Super-fun corporate environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY
    Recommends
    Neutral Outlook

    I have been working at Steven Madden full-time

    Pros

    Very healthy work environment in the corporate office, with many events tailored for the employees to feel taken care of: monthly 'cake' days, (one day every month, all the birthdays of employees are celebrated with multiple cakes in the communal kitchen) employee sample sales and discounts, health screenings, blood drives, and holiday parties. Mostly stress-free.

    Cons

    The company is so big, sometimes communication can get strained between departments when working on a bigger project.


  9. "Assistant buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Buyer in New York, NY
    Current Employee - Assistant Buyer in New York, NY
    Recommends
    Neutral Outlook

    I have been working at Steven Madden full-time (More than a year)

    Pros

    interesting, insightful and exciting

    Cons

    work a lot, crazyness

    Advice to Management

    more opportunities


  10. "Sales associate"

    Star Star Star Star Star
    Former Employee - Sales Associate in Fayetteville, AR
    Former Employee - Sales Associate in Fayetteville, AR

    I worked at Steven Madden (More than a year)

    Pros

    The discount was great, 50% I believe I remember

    Cons

    The holiday hours were rough


  11. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Austin, TX
    Former Employee - Sales Associate in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Steven Madden (Less than a year)

    Pros

    -Easy job where you can easily acheive sales goals.
    -Friendly staff
    -Free/discounted shoes

    Cons

    -Pay minimum wage no matter what your experience level is.
    -Could have more employee incentives/discounts

    Advice to Management

    Great environment to work in, fashionable with good music always playing, The minimum wage pay was painful considering after 10 years in retail, the store achieved some of the highest monthly sales targets that I have seen outside of department stores. Their turnover rate must be high despite it being a decent job.


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