Steven Madden Reviews | Glassdoor

Steven Madden Reviews

Updated July 23, 2017
242 reviews

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242 Employee Reviews

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Pros
  • Great discount, always new product coming in (in 29 reviews)

  • Easy, fast paced, free shoes, customers are nice (in 22 reviews)

Cons
  • as any retail job, no work/life balance (in 13 reviews)

  • Unless you're a designer there's absolutely no room for growth (in 10 reviews)

More Pros and Cons

  1. "Cashier/ Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Personal Trainer in Los Angeles, CA
    Former Employee - Personal Trainer in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Steven Madden (More than 3 years)

    Pros

    Discount on shoes, friendships formed, customer service and sales skills will will heighten while working here.

    Cons

    minimum wage, some dramatic co workers, not all the shoes are comfortable


  2. Helpful (1)

    "Okay experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Aventura, FL
    Former Employee - Sales Associate in Aventura, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Steven Madden part-time (More than a year)

    Pros

    The hours abd flexibility

    Cons

    They want you to make people buy even if they want to

    Advice to Management

    Have a better manager

  3. "Basic retail job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder
    Former Employee - Key Holder

    I worked at Steven Madden full-time (Less than a year)

    Pros

    Great discount, always new product coming in. My manager really cared about the staff and didn't put too much pressure on over selling. Easy to sell.

    Cons

    Pay wasn't amazing. Commission is nice, but base rate is extremely low.


  4. "Floor Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Steven Madden full-time

    Pros

    Free Shoes!!! good company

    Cons

    none that i think of


  5. "Former Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Steven Madden full-time

    Pros

    Met some great hard working people at Steve Madden!

    Cons

    Company size tends to dilute progress within.

    Advice to Management

    Pay more attention to employees that actually do the day to day and recognize them for it. Again, company size...number scenario.


  6. "Part time associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Dallas, TX
    Current Employee - Sales Associate in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Steven Madden part-time (More than a year)

    Pros

    there are great benefits, great people, really great employee discount, flexible with your schedule, really great styles to choose from and can work at several locations

    Cons

    hourly wage is minimum wage plus 2% commission, the computer system is very out of date and process of doing things is very old school.

    Advice to Management

    Store management is great but it would be nice for upper management to work in the stores more to see what really goes on day to day.


  7. "Ok."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Steven Madden part-time

    Pros

    Good team and environment
    Nice discount

    Cons

    Not much opportunity to go higher in the company
    Closed head office

  8. "Management has progressively got worse over the years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Towson, MD
    Former Employee - Sales Associate in Towson, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Steven Madden part-time (More than 3 years)

    Pros

    Generous discount, 2 pairs of free shoes a year, Micah Pine as a Store Manager

    Cons

    Disorganized, Inconsistency all around, Poor management from corporate down to the stores.

    Advice to Management

    Better communication from upper management to stores. Better lower management, in general. Update technology and equipment.


  9. "Not worth the headache"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Lead
    Current Employee - Sales Lead
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Steven Madden full-time

    Pros

    Discount is good, you get 50% off regular priced items. Capped at $2000, but they take off regular price. So really it's $1000 worth of product.

    Cons

    Management is irrational and flips depending on the day. Monday: use more hours... Friday and Saturday cut hours you used to many when you used the exact amount you were told to use.

    Advice to Management

    Don't do single openings or closes. You're asking people to steal from you. And then it is somehow the person whom is working fault for going in the back to get a shoe.


  10. "Good for a first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits, no dress code, laid back office.

    Cons

    No growth or ability to move into new roles, lack of communication from upper management.


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