Stitch Fix Reviews

Pros

Stitchfix allows you to be yourself. Everyone here wants to be here and knows what it takes to run a successful business. Throughout my time I have seen many people come in from the big name tech companies after being burnt out. StitchFix knows not to push you across the line and respects your personal time.

Cons

Although it is getting much better, it is somewhat difficult to be promoted from within. The leveling rubric is a bit arbitrary as compared to other tech companies.

Pros

Work from home. Discount on clothes. Work on own schedule

Cons

Sometimes inventory restrictions when curating a box

Pros

Simple and enjoyable work with a great team environment.

Cons

Not great pay for higher-level roles, and hard to move teams.

Pros

- For the most part, they live by their values and hire truly bright and kind people. - A very human and inspiring CEO - one of the best I've worked for - A genuinely innovative product

Cons

- People team leadership is incredibly political. Doesn't feel like the CPO genuinely cares about people - can be very catty and play favorites. One moment he's brilliant and kind, the next terribly rude and demeaning, talks behind people's backs. Plays a lot of favorites and has hired some equally poor leaders. Terrible culture survey results continually get swept under the rug and ignored. - Change moves very slowly, can be hard to get stuff done.

Pros

I met some amazing people at the office and truly do believe that stitch fix puts a lot of care into who they hire. It’s also a beautiful office in downtown Austin, free snacks, drinks, cool events.

Cons

All in all- your job is 100% customer service. On most days, you will spend 8 hours a day writing emails to clients. Or if you choose to move to multichannel, you’ll be doing phone and chat. They do try to be upfront in the interview about this now, but not when I started. I truly didn’t realize it was full customer service when I started years ago. This can be extremely draining- it’s very tough to talk to clients all day and as I was a senior agent, most were upset and escalated which can definitely take a toll. We also have a high goal to meet and most leads will harp on metrics constantly. It’s not always an easy goal to meet- also frustrating that most leads are externally hired so don’t realize how tough the role actually is as they haven’t done it. The company also has a very strong “the customer is always right” perspective so some clients got away with very disrespectful behavior and I couldn’t fight it. Raises are also few and far between and while the pay isn’t horrible for Austin, it’s not enough. You’ll have to find your own parking - you get a stipend but it’s not enough so I ended up paying quite a bit out of pocket to get to work. All in all, I do think stitch fix is a cool company and I’ve learned a lot while working there! I would never go back to this type of customer service work, though. If you work in the CX office just know what you’re getting yourself into.

Pros

culture and client focused company. innovative vision, genuine & smart leaders, great people to work with

Cons

not a lot of structured development paths, leadership turnover has made it a rocky road for some teams