Stitch Fix Reviews

Cons

med-high expectations but obviously if the company wants to succeed
not a lot of opportunity for growth

Cons

- Clearly the inventory issue needs to be addressed in a larger context but it often seemed to me that buyers were probably regarded with the same sense of disposability as stylists. The openings on Glassdoor always seem to be very junior in nature when it's clear that the scope of the role has expanded and probably needs quite a few more senior hires
- Felt very disposable. With lacking inventory, and no incentives financially for successful Fixes, it's easy to lose steam
- The metrics for the stylist role are not in line with the pay scale. Very intensive reporting that surely can be used on the back end but doesn't align with the effort that a $14/hr role suggests
- Out of touch pay scale. Stylists are sales people. I did some rough calculations before I left about how much inventory I personally had sold and the numbers are staggering. I'm sure the engineers need to be paid a premium to continually update the back end at a high level, but that shouldn't exclude appropriate compensation for other positions in the company. Sales people typically reap the rewards of what they sell in a more concrete way either via bonuses or commissions.
- Upward mobility very lacking. I personally was not interested in moving to a Lead position- but largely that's because I like styling and the Lead position is managing 30+ stylists and their metrics at any given time.
- I grew tired of the robotic responses and lack of personalization from Leads when giving feedback or asking questions. You can stick to company policy while still treating your employees like real people
- The 15 hours a week is easily completed some weeks, some weeks you have to log in and out so many times that your scheduled 15 hours easily stretches from 15 to 20+ without the appropriate compensation.

Cons

Stitch Fix lacks diversity in the SF headquarters. It's astounding to see such little representation of women of color- especially in a location as diverse as the San Francisco Bay area. It makes their hiring practices seem questionable.

Cons

1. Inventory. It's been bad for about 6 months now, but if we're being honest, it's always been bad for people who style nights and weekends to accommodate another full time job. It's picked over and you can't even accommodate basic requests, like blouses for work.

2. Metrics. You are given metrics to uphold and scored on them, but it's unclear exactly how they are scored. They say they adjust for the company average, inventory situations, how many items are rated as "love it", but we have no insight into that. For the two most important metrics, there is literally no number assigned to them. You are given one of three colors - red, green, or mint. Red is bad, and if you are there long enough, you are put on a coaching plan. There's no clear number of what our performance should be in order to keep our job, just that it has to be "in the green."

3. Styling management. They are not in tune to what goes on for the stylists. The official response to any rough situation is "get creative." If you mention inventory, they find ways to say you just aren't trying hard enough, or suggest getting up at 5 am to style every day. Or taking time away from your full-time job to style during the day. The worse things get, the more pointless meetings are scheduled and suddenly your 15 hour time commitment per week is pushing 17 hours. They'll also periodically review your Fixes and send you notes about what you should have sent instead of what you did, and you have to defend yourself. They also do not ever make evening options available for monthly check-ins, meaning people have to step away from their jobs to deal with another job.

4. Technology. The system has issues AT LEAST once per week, meaning people have to hold off on styling and rearrange their schedules and styling time on the fly.

5. Unrealistic client expectations. Clients can be horrible. They'll provide a list of exactly what they want, and when you can't meet it, they berate you and call you stupid, say you should lose your job, ask if you can read. Or you'll send exactly what they want, only for them to say that's not what they wanted. If you escalate for it it to be reached out, you get thrown under the bus to save face with the client. There's also clients who give vague phrases like "I dress like I'm thirty" or "I like to dress age-appropriately" and then hate your interpretation of what is appropriate for a 40 year old mom to wear.

6. You do get paid sick time, but it is only for when you are sick. And they will push back if you request multiple days in a row. When I had the flu and took two days off, they suggested I move my hours to later in the week rather than using my sick time, even though I had plenty. There's also no communication on if that can be cashed out when you leave like other accumulated paid time.

7. Seasonal training sessions. In theory, these are a great way to see inventory, get advice, and learn better techniques. But they are always held during the day! For anyone with another job (a lot of stylists), it requires taking time off to attend, which really is not feasible. For moms, it requires finding a babysitter in the middle of the day. And you have to pay for parking at these events that are not mandatory, just "highly encouraged."

Cons

poor inventory, repetitive job

Cons

can get boring but still great

Cons

I have been a stylist for 3.5 years. When I started, things were very flexible and mgmt was very laid back. As long as you got your hours done for the week and were getting good feedback from clients, nothing more was asked of you. In recent years, they expect us to keep a schedule which is hard to stick to if you are a stay at home mom like myself. They also ask for more forms and info and we are frequently asked to be a part of video chats or group chats where the same info is discussed in my opinion. I have also been asked to be a part of 2 specialty teams, and while flattering, I still make the EXACT same hourly rate that I started with. Even though I have stayed in good standing. Part-time stylists are replaceable and we are never incentivized. I even thought of leaving for a few months and coming back and they told me I would have to be re-hired as if I was a new candidate. I do not feel valued by Stitch Fix and my long-standing relationships with my clients all over the country do not seem that important to them.

Cons

I can't think of any!

Cons

Lower pay, restricted hours, too little time to effectively style clients. Also, clientele is generally mean. Feedback sent via app or online and they frequently insult you. They barely write a note about their needs and then slam you for not getting it right. Inventory sucks. It's nearly May, and there are winter coats, sweaters, long sleeve knits and then straight to halter tops. Somehow we missed short sleeves.

Cons

The day to day can get pretty monotonous. Work alone- no social interaction