StoneMor Reviews | Glassdoor

StoneMor Reviews

Updated March 29, 2017
109 reviews

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Lawrence Miller
66 Ratings

109 Employee Reviews

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Pros
  • Helping families pre-arrange their final arrangements so that their families don't have the financial or emotional burden (in 20 reviews)

  • Helping families in a time of need is very gratifying (in 8 reviews)

Cons
  • Sometimes there is no upper management but for some people that isn't a bad thing (in 21 reviews)

  • Expected to do a ton of work for minimum wage earnings (in 15 reviews)

More Pros and Cons

  1. Helpful (5)

    "A company where people are posted in high level jobs for which they donot possess the right background or qualifications"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Analyst in Levittown, PA
    Current Employee - Marketing Analyst in Levittown, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Growth Potential in the company

    Cons

    A very depressing industry overall.

    Advice to Management

    Conduct aptitude tests and place the RIGHT people at the RIGHT place


  2. "A very unprofessional environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    To help families during one of the most difficult times in their lives (death in family).

    Cons

    Long hours, do not pay overtime when worked, harassing management. They only care about sales volume and not the families in need. They do not follow through on the customer service side.

    Advice to Management

    Clean house and get all new management in the Midwest.


  3. Helpful (3)

    "Horrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Counselor in Osceola, IN
    Former Employee - Sales Counselor in Osceola, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StoneMor full-time (Less than a year)

    Pros

    It is great being able to help those through the grieving process. Most of the staff is pleasant to work with.

    Cons

    Impossible making sales when the manager doesn't rotate the sales in a fair manner. They were not upfront about the expectations, in which, those seem to change from day to day. There is no "open door" policy, as others who have complained about this cemetary have been fired. There is so much discourse and mania in this office it makes it impossible to fulfill planned tasks.

    Advice to Management

    need to hire more competant management


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  5. Helpful (2)

    "Steer clear empty promises"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in South Bend, IN
    Current Employee - Employee in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at StoneMor full-time (Less than a year)

    Pros

    Can write your own paycheck is you can keep your manager or other sales rep. from stealing your customers from underneath you.
    It is true the best sales people do not necessitate being the best managers.

    Cons

    Use of threats as motivation coming from VP down to local level management.
    Team work is non-existent. Encourage pushy sales and praying on the grief of the families, use of guilt and shame are common techniques. If you are willing to put aside integrity and ethics it would be a great place to work. New acquisitions only concern, not supporting staffing.

    Advice to Management

    Learn management techniques. Remember that people have lives away from work, its not about working 7 days a week,
    Advise to board of directors: reinvest in what you already have, the administrative staff, grounds staff, grounds maintenance, fairer commissions.


  6. Helpful (8)

    "eye opening"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Greenville, SC
    Former Employee - Family Service Counselor in Greenville, SC
    Doesn't Recommend
    Disapproves of CEO

    I worked at StoneMor full-time (More than a year)

    Pros

    every week you get paid either minium pay or commision which ever is the greatest.

    Cons

    managers that aren't fair, steal leads, you can only turn in 40 hours a week even though you work more like 50-60 7 days a week, if you turn in more than 40 you will be written up. constant threats of losing your job, if you dont produce 16000. a month, every month. this company pays the lowest commisions of any in this area, and there are quite a few. bad behavior is from managers are praised and promoted with this company.

    Advice to Management

    please are the conference calls that degrade you really needed.


  7. Helpful (4)

    "Wow Really!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Charleston, WV
    Former Employee - Sales Manager in Charleston, WV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StoneMor full-time (Less than a year)

    Pros

    Very good pay scale for earnings off commission if you are at a decent park.

    Cons

    Very unmotivating conference calls two or three times a week. Trying to motivate by telling you that they will replace you just doesnt work. This company installs vaults in their cemeteries before the family needs it, the problem with this is that the vaults probably wont be any good by the time the family needs it, secondly there wont be any money in trust to replace it if under new ownership. The upper management expects you to turn around a cemetery in a matter of weeks that has been struggling for years. Just bad business.

    Advice to Management

    Be more open to the changes taking place in the marketplace, open the doors to cremation products. Offer packages for cremation and promote it. If not just continue to rape and pillage your files and keep your eyes shut to what really is going on. And I was just replaced after 6 weeks, the first month we struggled but were over pace for the month and I had written more than half the budget personally. so you made a huge mistake by replacing me with a former manager that was getting ready to be fired at another cemetery outside the company for not selling. But I guess he was friends with the regional boss. So I will tell you that I will make sure that the very few excellent counselors that here in this market stay far away from any stonemor properties.


  8. Helpful (2)

    "Worst Job I've Ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Sales Counselor in Sedalia, MO
    Former Contractor - Sales Counselor in Sedalia, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StoneMor as a contractor (Less than a year)

    Pros

    There are absolutely no pros that I can think of

    Cons

    Training is non-existent, the pay is abysmal, management doesn't give a darn, constantly changing quotas, lack of support, office manager lied about salary/compensation. My two weeks of paid training was actually 12 total hours of training in 3 days and then I was thrown to the wolves basically and told to sell.

    Advice to Management

    Start caring about your employees and the people they are trying to help. This is a job that's hard enough as is, but the ridiculous quotas you set, especially for the smaller cemeteries, is ridiculous especially with the lack of training you provide.


  9. Helpful (5)

    "Family Service Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Osceola, IN
    Former Employee - Anonymous Employee in Osceola, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StoneMor full-time (Less than a year)

    Pros

    There was nothing positive about how this location ran.

    Cons

    Horrible!!!! They are dishonest and lie to employees and to (families) customers!
    No manager, no district manager and not training!!!!

    Advice to Management

    Restructure


  10. Helpful (5)

    "Scam artists"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance
    Former Employee - Maintenance
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at StoneMor full-time (More than a year)

    Pros

    The pay was alright. Other than that I can't figure out anything else that is good about the company.

    Cons

    They only view families as dollar signs. They treat their employees like dirt unless you're "in" with management. Upper management is inexperienced. The pre-installs are the biggest scam known to man. Their only interested in one thing. MONEY. I think it's sad that a company like this is still around. They also love to charge families overtime fees but the employees are told to take a day off.

    Advice to Management

    Treat your families and employees with the respect they deserve. Your pre-install program is a joke. One day families will wise up to the lies you spin and you're going to have one heck of a law suit on your hands.


  11. Helpful (6)

    "The worst two years of my life."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Kansas City, MO
    Former Employee - Family Service Counselor in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StoneMor full-time (More than a year)

    Pros

    The clients and familes were great. I learned a lot about the funeral business and Kansas City History. The park was beautiful.

    Cons

    Too much paperwork...no computers. The sales team supported the office staff, management and grounds crew. You live your life there...no time off. Kept changing the commissions. Last year the office did not have heat or hot water for six months. Constant turnover and always understaffed. Never got leads and the training was less than sufficient. If you want to survive, you better learn it on your own. Benefits were less than stellar...paychecks were weekly but between benefits and taxes...there was nothing left over. No access to home office or HR. It was like I stepped back in time.

    Advice to Management

    Get a manager that actually works...he was never there and would never address issues...always pass them off to the Office Manager and Family Service Counselor Supervior. He was never organized and never followed through.



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