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Strategic Products And Services Employee Reviews about "avaya"

Updated Jul 16, 2016

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Strategic Products And Services Chairman & CEO John N. Poole (no image)
John N. Poole
38 Ratings

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  • "Great people to work with at the company.(in 6 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "avaya"

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  1. 1.0
    Former Employee, more than 3 years

    Dying as the day is long

    Apr 7, 2017 - Senior Consultant 
    CEO Approval
    Business Outlook


    Friendly people in certain areas, friendly and nice.


    Clueless management. Continued to have Avaya tattooed on their arms while the ship known as Avaya sank. Arrogant sales staff that simply didn't know how to strategically sell. The entire management team is ex-Avaya people who were laid off long ago from an industry that simply doesn't exist any longer. SPS bought countless companies that they simply didn't understand. SPS bought a company that specialized in video conferencing technology hardware, just as software based video conferencing in the cloud became all the rage. SPS has tried to reverse the tailspin, but thought Avaya would turn around. SPS is an old world telecom company in the new world. SPS is an answer to a question that no one asks anymore; 'Who wants to buy a two million dollar premise based phone system with a large call center?' The firm is run by 65 year old telecom salesmen who now partner with a dozen different companies trying to create revenue. The problem is SPS specializes in no one, sells everything, and continues to lay off.

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    4 people found this review helpful
  2. 2.0
    Current Employee

    Slow moving, top-heavy company cannot compete effectively over time.

    Jul 16, 2016 - Anonymous Employee 
    CEO Approval
    Business Outlook


    Job stability, slow-paced work environment, good work life balance. Lots of pride in leadership in a fading Avaya market, so legacy customers still generate plenty of revenue to hide issues for now.


    Very old-school leadership unable to hold people accountable to make serious changes in culture and infrastructure. Managers get rotated around the company without adding value. Decisions are never made over years to solve well-defined problems. Committees are used instead of decision makers, and no one is visibly held accountable to any timelines or quality of deliverables. Siloed functions do not team well and all processes and workflows are separate and not coordinated well to serve the customer. SPS actually does not understand or acknowledge how unproductive and inefficient the tools and processes across the company really are. Leadership is always celebrating great internal projects they have launched, which were poorly designed without input of functional teams, rolled out poorly, and underutilized. IT application design and infrastructure operations and even help desks are immature at best and many years behind competitive practice. Major systems go down's actually almost unbelievable. SPS does not even utilize the best practices or technologies they are supposed to be supplying to their customers. All of these problems are raised and discussed at all levels and even at company meetings and by the CEO, and yet no one is ever fired or held accountable for these failures. And so, mediocrity continues and spreads as people just work to get by. Tasks are unnecessarily complex and time-consuming in all functions.

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    6 people found this review helpful
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