Stream Global Services Reviews | Glassdoor

Stream Global Services Reviews

Updated August 19, 2017
575 reviews

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2.9
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Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
45 Ratings

575 Employee Reviews

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Pros
  • Great starting job in the call center environment (in 25 reviews)

  • Nice work environment, good perks, very professional support staff, good salary, nice accounts and great benefits (in 18 reviews)

Cons
  • pay is not the greatest for a call center (in 27 reviews)

  • Terribly low pay for what is expected (in 18 reviews)

More Pros and Cons

  1. "Training Team Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time

    Pros

    Great working with lots of people

    Cons

    Company was bought out twice.....lots of uncertainty


  2. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Phoenix, AZ
    Former Employee - Customer Service Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than 5 years)

    Pros

    Always 40+ hrs on my schedule. On site training.

    Cons

    too many employees per manager

  3. "Senior Service Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Opportunities for advancement, ample feedback from seniors

    Cons

    Lots of overtime, stressful conditions, rapid changes


  4. "VP HR Organizational Effectiveness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Human Resources Organiztional Effectiveness in Cincinnati, OH
    Former Employee - Vice President Human Resources Organiztional Effectiveness in Cincinnati, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than 8 years)

    Pros

    Like the Outsourcing Business it is a dynamic business

    Cons

    Demanding very fast pace work environment


  5. Helpful (1)

    "Horrible company to work for, they fired the employees who actually went above and beyond to make it tolerable."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Stream Global Services full-time (Less than a year)

    Pros

    Lunchbreaks and breaks from this horrible job are actually quite welcome.

    Cons

    Low pay, backstabbing management who you really dont want to work for.

    Advice to Management

    The upper management need retraining in employee relations. Very non professional.


  6. Helpful (3)

    "Slave Labor?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dell Pro Support in Tampa, FL
    Former Employee - Dell Pro Support in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    I worked for Dell in prior years and had no problem getting hired. I met a ton on friends whom I still say in touch with. Recreation area and food to buy within reach. PTO and Holiday pay was good.

    Cons

    Worked 4x10 weekly shifts and was only allowed to use the bathroom on my break or lunch. You get two 20 minute breaks and one 30 minute lunch on a 10 hour shift. So you could go 3-4 hours straight with no bathroom break.

    No pay raises unless you move up the ladder (which is very hard to do, but females always seem to always get them, probably because it's 95% males who work there)

    They report your employment to creditors. After 3 weeks of working there I was automatically garnished from some credit card I had 20 years ago. Never in my life have I ever seen this before. So I worked there paying off super old debts which I ended up filling bankruptcy so the garnishments would stop.

    Always stay in queue on the phone, you must be efficient in your notes while helping customers with tech support even if it means they are on silent hold while you type away and the customer has to deal with long call times because of it.

    Get down in your efficiency and get fired, go over in your PTO and get fired, don't dress the part gets sent home and/or eventually fired.

    I quit this job and it was the biggest stress relief EVER! One of the greatest days of my life.

    Advice to Management

    More positive feedback, better pay, and give raises with reviews. I'll never be back! WOOT!


  7. Helpful (1)

    "Not terrible not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Watertown, NY
    Former Employee - Team Manager in Watertown, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Stream Global Services (More than 3 years)

    Pros

    certifications that got me a consulting job making good money from home
    got management experience too
    learn by doing
    training provided for Salesforce contract is worth thousands of dollars outside

    Cons

    senior managers play favorites
    unrealistic goals

    Advice to Management

    You should have never insisted on a pay per case closure model. It destroyed the contract and forced SFDC to pretty much pull out.

  8. Helpful (2)

    "Stream"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, NY
    Former Employee - Anonymous Employee in Watertown, NY

    I worked at Stream Global Services full-time (Less than a year)

    Pros

    The staff was pretty friendly.

    Cons

    Salesforce training was extensive. It was an hour 8 class that lasted a few weeks. It felt rushed and I still did not feel comfortable with the product.


  9. Helpful (3)

    "Technical Support Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Beaverton, OR
    Former Employee - Technical Support Professional in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    Payed training. Hour-long lunch breaks. Free drinks.

    Cons

    Long days. Bad managers.

    Advice to Management

    Hire better managers.


  10. Helpful (2)

    "Too many lies, too much politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time

    Pros

    Made lots of new friends

    Cons

    Favoritism, lies, false promises, and so many other issues


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