Stream Global Services Reviews

Updated February 4, 2016
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2.8
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
21 Ratings

Pros
  • Easy entry level work good start in call center (in 23 reviews)

  • Once you are past the entry level stuff (in 13 reviews)

Cons
  • Expected at call center company (in 23 reviews)

  • Upper Management could use some improvement in employee value (in 15 reviews)

More Pros and Cons

494 Employee Reviews

Sort: Popular Rating Date
  1. "Tech Suport Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Stream Global Services (More than 3 years)

    Pros

    Awesome managers, great co-workers awesome cafeteriaa and lunch room

    Cons

    Job was outsourced.. upper mangment didnt talk to "regular" employees

    Advice to Management

    Talk tp your people


  2. "Not A Bad Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Beaverton, OR
    Former Employee - Technical Support Professional in Beaverton, OR
    Recommends
    Positive Outlook

    I worked at Stream Global Services full-time (More than 3 years)

    Pros

    Great benefits: a lot of different contracts to choose from

    Cons

    Sexual harassment : Non - Professional work environment

    Advice to Management

    Neil Hanamura Rock as SDM


  3. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, NY
    Former Employee - Anonymous Employee in Watertown, NY
    Recommends
    Positive Outlook

    Pros

    Easy job and Great enviroment

    Cons

    Very tidius and Insanely stressfull

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Call Center Agnet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Agent in Tampa, FL
    Former Employee - Call Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than 5 years)

    Pros

    It's a nice place to work. And sometime we are rewarded. And they make you feel welcome.

    Cons

    Some of my co-worker make of lies. To get the deed close.


  6. "Entry Level Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Phoenix, AZ
    Current Employee - Team Leader in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Basic Training for manager staff

    Cons

    Odd hours, low pay worked weekends

    Advice to Management

    Start over


  7. "One of my most positive work experiences ever."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Phoenix, AZ
    Former Employee - Customer Service Associate in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at Stream Global Services full-time (More than a year)

    Pros

    I worked there for about 2 1/2 years and got to work with a diverse group of people. It was a setting where internal promotion and career development where taken seriously and many people got a second chance or first at leveraging themselves professionally. I was given opportunities to take on new and increased responsibilities which can be rare in outsourcing and call center environments.

    Cons

    It was an outsourcing call center environment and like is common to those settings and jobs there could be a fair amount of pressure given the pay.

    Advice to Management

    Keep up the good work.


  8. "Its a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time

    Pros

    Many different contracts you can potentially work, pay is more than min wage, and you also get experience to go elsewhere.

    Cons

    high turnover, pay isnt really much more than min wage. policys are sometimes very strict.

    Advice to Management

    have none for them ease up on attenance policies and other things.


  9. "Good training, bad job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time

    Pros

    I was trained and worked as Technical Support on a fairly big contract for a complicated piece of software. I had a full six weeks of paid training, with regular tests to weed out the ones who were at the very bottom of the barrel. I left two weeks after starting my actual work when I realized it really wasn't for me, with no consequences. There are some pretty cool people who work there.

    Cons

    Whatever you do for training, the work blows. Customers are angry and dismissive. And the company is set up in such a way that there is zero room for individuality. The primary metric by which you are judged is how many 9-10 star reviews you get over how long your calls are. The leaders and direct managers are just as bound by policy as the grunts, and the soul-suckiness of it all was too much for me.

    Advice to Management

    Afford your team leaders and managers some level of discretion and control, please.


  10. "Good for breaking into IT, but not a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Tampa, FL
    Former Employee - Technical Support Professional in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Stream Global Services full-time

    Pros

    Training on updated Dell systems

    Cons

    Extreme favoritism, promotions not based on performance, it's who you know, slow and lagging tools that are provided- mainly their company software. Hire anybody off the street even if they have no clue about computers. I along everyone else had their pay cut in 2009 due to what they said was the bad economy.

    Advice to Management

    Don't just focus on the numbers on the spreadsheet. Focus on letting agents help the customer and provide the tools and guidance necessary instead of blowing them off.


  11. "Not a bad place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Team Manager in Phoenix, AZ
    Former Employee - Bilingual Team Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    Family atmosphere, very friendly staff and management very helpful.

    Cons

    Pay for the management staff could be a little better.

    Advice to Management

    Keep up the good work with your open door policy.



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