Stream Global Services Reviews | Glassdoor

Stream Global Services Reviews

Updated February 15, 2017
561 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Approve of CEO
Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
42 Ratings

561 Employee Reviews

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Pros
  • Great starting job in the call center environment (in 25 reviews)

  • Nice work environment, good perks, very professional support staff, good salary, nice accounts and great benefits (in 23 reviews)

Cons
  • pay is not the greatest for a call center (in 27 reviews)

  • Low pay for work performed - Dell (in 17 reviews)

More Pros and Cons

  1. "Not terrible not great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Watertown, NY
    Former Employee - Team Manager in Watertown, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Stream Global Services (More than 3 years)

    Pros

    certifications that got me a consulting job making good money from home
    got management experience too
    learn by doing
    training provided for Salesforce contract is worth thousands of dollars outside

    Cons

    senior managers play favorites
    unrealistic goals

    Advice to Management

    You should have never insisted on a pay per case closure model. It destroyed the contract and forced SFDC to pretty much pull out.


  2. Helpful (1)

    "Stream"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, NY
    Former Employee - Anonymous Employee in Watertown, NY

    I worked at Stream Global Services full-time (Less than a year)

    Pros

    The staff was pretty friendly.

    Cons

    Salesforce training was extensive. It was an hour 8 class that lasted a few weeks. It felt rushed and I still did not feel comfortable with the product.


  3. Helpful (1)

    "Technical Support Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Beaverton, OR
    Former Employee - Technical Support Professional in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    Payed training. Hour-long lunch breaks. Free drinks.

    Cons

    Long days. Bad managers.

    Advice to Management

    Hire better managers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Too many lies, too much politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time

    Pros

    Made lots of new friends

    Cons

    Favoritism, lies, false promises, and so many other issues


  6. "geez"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time

    Pros

    lots of people to socialize with

    Cons

    horrible managers and bad pay for high stress


  7. "Technical Support Professional II"

    Star Star Star Star Star
    Former Employee - Technical Support Professional II in Watertown, NY
    Former Employee - Technical Support Professional II in Watertown, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time

    Pros

    You get a chance to get knowledge for specific contracts that might take you somewhere else in life. You get a shot to make some good money.

    Cons

    It sucks your soul out of your body constantly being on calls.


  8. "Stream International"

    Star Star Star Star Star
    Former Employee - Technical Support Representative in Dallas, TX
    Former Employee - Technical Support Representative in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great place, I enjoyed it.

    Cons

    they closed their Dallas location


  9. "Changing all of the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President, IT in Boston, MA
    Former Employee - Vice President, IT in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    Interesting people who enjoy what they do and strive to be providers of good service; good camerarderie; strong sense of team

    Cons

    Lots of change for what seems no reason; cost reductions are frequent; leadership focused on cheapest way to do things

    Advice to Management

    Invest in people more and you won't need to worry about your own bonuses


  10. "Company benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multilingual Customer Service Representative/Refund Specialist in Eagan, MN
    Former Employee - Multilingual Customer Service Representative/Refund Specialist in Eagan, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services (More than 3 years)

    Pros

    competitive salary package, good friendly atmosphere

    Cons

    changing shift schedules, no annual salary increase


  11. "Okay place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services (Less than a year)

    Pros

    Global company, chance for growth

    Cons

    Red tape, some processes broken, should focus more on client



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