Stream Global Services Reviews | Glassdoor

Stream Global Services Reviews

Updated February 12, 2017
143 reviews

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3.0
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Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
7 Ratings

143 Employee Reviews

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Pros
  • Great starting job in the call center environment (in 25 reviews)

  • Nice work environment, good perks, very professional support staff, good salary, nice accounts and great benefits (in 23 reviews)

Cons
  • pay is not the greatest for a call center (in 27 reviews)

  • Terribly low pay for what is expected (in 17 reviews)

More Pros and Cons

  1. "Not terrible not great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Watertown, NY
    Former Employee - Team Manager in Watertown, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Stream Global Services (More than 3 years)

    Pros

    certifications that got me a consulting job making good money from home
    got management experience too
    learn by doing
    training provided for Salesforce contract is worth thousands of dollars outside

    Cons

    senior managers play favorites
    unrealistic goals

    Advice to Management

    You should have never insisted on a pay per case closure model. It destroyed the contract and forced SFDC to pretty much pull out.


  2. Helpful (1)

    "Stream"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, NY
    Former Employee - Anonymous Employee in Watertown, NY

    I worked at Stream Global Services full-time (Less than a year)

    Pros

    The staff was pretty friendly.

    Cons

    Salesforce training was extensive. It was an hour 8 class that lasted a few weeks. It felt rushed and I still did not feel comfortable with the product.


  3. Helpful (1)

    "Technical Support Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Beaverton, OR
    Former Employee - Technical Support Professional in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    Payed training. Hour-long lunch breaks. Free drinks.

    Cons

    Long days. Bad managers.

    Advice to Management

    Hire better managers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Changing all of the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President, IT in Boston, MA
    Former Employee - Vice President, IT in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    Interesting people who enjoy what they do and strive to be providers of good service; good camerarderie; strong sense of team

    Cons

    Lots of change for what seems no reason; cost reductions are frequent; leadership focused on cheapest way to do things

    Advice to Management

    Invest in people more and you won't need to worry about your own bonuses


  6. "Not good, not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Stream Global Services full-time (More than a year)

    Pros

    Steady Hours, Friendly and relaxed environment. Lower management supervisors showed empathy.

    Cons

    Always felt reactive to negative trends versus preventing them. Upper management basically ignored everyone beneath it.


  7. "Good experience, management doesn't care about employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I originally loved working for this company, however after getting onto a team where the management just ignored requests, I had to quit. There is a lot of opportunity to learn, especially the entire process of technical support. The longer you spend working here, the better your chances of working elsewhere in a support position. The next job employer I worked for said they were amazed I was able to hold out for 10 months at this place.

    Cons

    If you'e a support tech, you are not a valuable asset to this company. They cycle people out every month after training a new batch. The only way to stay in this job is to constantly be moving from one support position to another.

    Advice to Management

    Pay attention to the needs of your employees.


  8. "typical call center"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Albuquerque, NM
    Former Employee - Customer Service Representative in Albuquerque, NM

    I worked at Stream Global Services (Less than a year)

    Pros

    different departments to work in

    Cons

    pay is not the greatest for a call center.

    Advice to Management

    offer rewards to keep employee moral up


  9. "Not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Casual dress
    Basic customer service work
    Supervisors coachings along with quality assurance were actually helpful

    Cons

    Stressful environment
    People fired left and right , not ever knowing if you were next even if your metrics were average
    Even supervisors were fired left and right


  10. "It is what it is"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Tampa, FL
    Former Employee - Help Desk Technician in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services (More than a year)

    Pros

    -Its a job
    -Not terribly complicated

    Cons

    -Management is a joke
    -they promote idiots

    Advice to Management

    Don't micromanage; Learn to recognize the potential.


  11. Helpful (1)

    "Customer service representative"

    Star Star Star Star Star
    • Culture & Values
    Current Employee - Call Center Representative in Tampa, FL
    Current Employee - Call Center Representative in Tampa, FL

    I have been working at Stream Global Services (Less than a year)

    Pros

    Great people awesome phone company

    Cons

    Short lunch breaks and break



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