Stream Global Services Reviews | Glassdoor

Stream Global Services Reviews

Updated April 25, 2017
41 reviews

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4.9
Star Star Star Star Star
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Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
9 Ratings

41 Employee Reviews

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Pros
  • Great starting job in the call center environment (in 25 reviews)

  • Nice work environment, good perks, very professional support staff, good salary, nice accounts and great benefits (in 18 reviews)

Cons
  • pay is not the greatest for a call center (in 27 reviews)

  • Terribly low pay for what is expected (in 18 reviews)

More Pros and Cons

  1. "Stream International"

    Star Star Star Star Star
    Former Employee - Technical Support Representative in Dallas, TX
    Former Employee - Technical Support Representative in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great place, I enjoyed it.

    Cons

    they closed their Dallas location


  2. "Company benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multilingual Customer Service Representative/Refund Specialist in Eagan, MN
    Former Employee - Multilingual Customer Service Representative/Refund Specialist in Eagan, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services (More than 3 years)

    Pros

    competitive salary package, good friendly atmosphere

    Cons

    changing shift schedules, no annual salary increase


  3. "Decent company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Beaverton, OR
    Former Employee - Customer Service Representative in Beaverton, OR
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Stream Global Services full-time

    Pros

    Management treated me well and was very understanding. It's the kind of place where, if you perform well, you won't be hassled and micromanaged as much.

    Cons

    Extremely strict inclement weather policy forces you to take sick/vacation days for your own safety in the event of city shutdowns due to blizzards.

    Advice to Management

    The floor management at my location was fine, but upper management needs to treat its employees more like people.


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  5. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, NY
    Former Employee - Anonymous Employee in Watertown, NY
    Recommends
    Positive Outlook

    Pros

    Easy job and Great enviroment

    Cons

    Very tidius and Insanely stressfull

    Advice to Management

    None


  6. "Call Center Agnet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Agent in Tampa, FL
    Former Employee - Call Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than 5 years)

    Pros

    It's a nice place to work. And sometime we are rewarded. And they make you feel welcome.

    Cons

    Some of my co-worker make of lies. To get the deed close.


  7. "very good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    best place too work really enjoyed it there

    Cons

    favoritism needs to go away


  8. "Professional Advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional I in Tampa, FL
    Former Employee - Technical Support Professional I in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    Afforded professional advancement which is based on metrics and performance. Stream holds employee retention as a key. Initial training programs, refresher, and formal advanced topic training is exemplary.

    Cons

    As Stream is a BPO, the environment is very fluid as Stream's customers needs change. Some individuals could be encouraged to recognize the team environment.

    Advice to Management

    Tuition or industry certification reimbursement would be beneficial.


  9. "I assist customer with technical help on the product we support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Professional II in Watertown, NY
    Current Employee - Technical Support Professional II in Watertown, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Stream Global Services full-time (More than a year)

    Pros

    Fun work environment, good monthly bonuses, guaranteed 40 hours per week, decent benefits, there is even a restaurant on site.

    Cons

    Some stress if you can't deal with the occasional upset customer, little to no recognition, lots if favoritism (which is not new from any other job really)

    Advice to Management

    I would say, get involved more with the SP's even if it's just to make them feel like your equal to them.


  10. "Quick"

    Star Star Star Star Star
    Current Employee - Sales Professional in Rio Rancho, NM
    Current Employee - Sales Professional in Rio Rancho, NM

    I have been working at Stream Global Services full-time

    Pros

    great benefits and commission is a plus

    Cons

    Takes me about 40 minutes to get there from my house


  11. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative II in Beaverton, OR
    Current Employee - Technical Support Representative II in Beaverton, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stream Global Services full-time (More than a year)

    Pros

    Very responsive to schedule changes if you need it. They give 15 min breaks instead of the state required 10 min. Good medical, dental, and vision. Good management and upper management. Lots of room for growth. They have a liberal attendence attendence policy and you can miss 7 full days in six months before u get fired. I have worked at other call centers and this is a much better call center. Great floor support. I reccomend working here to anybody. All u have to do basically show up and u are golden. Also its nice to be able to move contracts if u get burned out. Also pays more then min wage.

    Cons

    Need to give yearly wages. Need to fire those with poor attendence, they give them too many chances. Also they need to hire better ppl as some are just gamers who don't show up for work and do a poor job, also need to shower.

    Advice to Management

    Give pay rasies and hire better ppl with more work ethic.


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