Stream Global Services Reviews | Glassdoor

Stream Global Services Reviews

Updated October 6, 2017
579 reviews

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2.8
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Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
46 Ratings

579 Employee Reviews

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Pros
  • I've had a lot of good experience and training on different things in the call center industry (in 26 reviews)

  • Nice work environment, good perks, very professional support staff, good salary, nice accounts and great benefits (in 18 reviews)

Cons
  • pay is not the greatest for a call center (in 29 reviews)

  • Terribly low pay for what is expected (in 18 reviews)

More Pros and Cons

  1. Helpful (3)

    "Stream Global Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Approves of CEO

    Pros

    Easy job. Just show up, answer the calls, follow the quality guidelines and troubleshoot issues over the phone. Easy as cake.

    Cons

    Monotonous. Every call a new idiot with a new idiotic problem. After a while, it starts to run together, and you feel like your soul is being sucked out.

    Advice to Management

    NO advice to management. Keep doing a good job. Keep cutting pay, and keep demotivating your people. You're doing fine.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative II in Beaverton, OR
    Current Employee - Technical Support Representative II in Beaverton, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stream Global Services full-time (More than a year)

    Pros

    Very responsive to schedule changes if you need it. They give 15 min breaks instead of the state required 10 min. Good medical, dental, and vision. Good management and upper management. Lots of room for growth. They have a liberal attendence attendence policy and you can miss 7 full days in six months before u get fired. I have worked at other call centers and this is a much better call center. Great floor support. I reccomend working here to anybody. All u have to do basically show up and u are golden. Also its nice to be able to move contracts if u get burned out. Also pays more then min wage.

    Cons

    Need to give yearly wages. Need to fire those with poor attendence, they give them too many chances. Also they need to hire better ppl as some are just gamers who don't show up for work and do a poor job, also need to shower.

    Advice to Management

    Give pay rasies and hire better ppl with more work ethic.

  3. "Great environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice location , many accounts , opportunity to grow up

    Cons

    You need to be flexible with the schedule


  4. "Quick"

    StarStarStarStarStar
    Current Employee - Sales Professional in Rio Rancho, NM
    Current Employee - Sales Professional in Rio Rancho, NM

    I have been working at Stream Global Services full-time

    Pros

    great benefits and commission is a plus

    Cons

    Takes me about 40 minutes to get there from my house


  5. "I assist customer with technical help on the product we support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Professional II in Watertown, NY
    Current Employee - Technical Support Professional II in Watertown, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Stream Global Services full-time (More than a year)

    Pros

    Fun work environment, good monthly bonuses, guaranteed 40 hours per week, decent benefits, there is even a restaurant on site.

    Cons

    Some stress if you can't deal with the occasional upset customer, little to no recognition, lots if favoritism (which is not new from any other job really)

    Advice to Management

    I would say, get involved more with the SP's even if it's just to make them feel like your equal to them.


  6. "Professional Advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional I in Tampa, FL
    Former Employee - Technical Support Professional I in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    Afforded professional advancement which is based on metrics and performance. Stream holds employee retention as a key. Initial training programs, refresher, and formal advanced topic training is exemplary.

    Cons

    As Stream is a BPO, the environment is very fluid as Stream's customers needs change. Some individuals could be encouraged to recognize the team environment.

    Advice to Management

    Tuition or industry certification reimbursement would be beneficial.


  7. "very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    best place too work really enjoyed it there

    Cons

    favoritism needs to go away

  8. "Great company with a true customer centric approach."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Ability to work from home; and providing the tools to insure success. Great yearly kick off meetings with very productive break out sessions and events.

    Cons

    Inconsistent culture across multiple regions. This stems from inconsistent management.

    Advice to Management

    Management training programs on a global scale. Leverage the training team to accomplish this.


  9. "DECENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good pay good hours cool people

    Cons

    NO CONS TO THINK OF


  10. "Call Center Agnet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Agent in Tampa, FL
    Former Employee - Call Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than 5 years)

    Pros

    It's a nice place to work. And sometime we are rewarded. And they make you feel welcome.

    Cons

    Some of my co-worker make of lies. To get the deed close.


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