Stream Global Services Reviews | Glassdoor

Stream Global Services Reviews

Updated July 18, 2017
574 reviews

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2.9
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Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
44 Ratings

574 Employee Reviews

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Pros
  • Great starting job in the call center environment (in 25 reviews)

  • Nice work environment, good perks, very professional support staff, good salary, nice accounts and great benefits (in 18 reviews)

Cons
  • pay is not the greatest for a call center (in 27 reviews)

  • Terribly low pay for what is expected (in 18 reviews)

More Pros and Cons

  1. "Training Team Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time

    Pros

    Great working with lots of people

    Cons

    Company was bought out twice.....lots of uncertainty


  2. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Phoenix, AZ
    Former Employee - Customer Service Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than 5 years)

    Pros

    Always 40+ hrs on my schedule. On site training.

    Cons

    too many employees per manager

  3. "The coolest place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santo Domingo (Dominican Republic)
    Former Employee - Customer Service Representative in Santo Domingo (Dominican Republic)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    Very cool place and flexible with shifts as well if you go to school and overall one of the best

    Cons

    not really nothing bad with it only that ii would be a bomb if they paid more

    Advice to Management

    Pay more you keep more reps


  4. "only for people without experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dublin, Co. Dublin (Ireland)
    Former Employee - Customer Service Representative in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than 3 years)

    Pros

    -paid training
    -coaching for inexperienced employees
    -flexible bank holidays so they can be used together with normal holidays, you can travel more this way

    Cons

    -do not care about long-term employees
    -equal pay for everyone regardless of experience or results
    -no pay rise for 4 years

    Advice to Management

    appreciate employees, don't treat them like replacable goods


  5. "Looking for a good opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSA III in Thane (India)
    Current Employee - TSA III in Thane (India)

    I have been working at Stream Global Services full-time (More than 5 years)

    Pros

    It has been very good so far from last 5 an a half year

    Cons

    can't complain but looking for a better prospect

    Advice to Management

    It seems merger with the Convergys has been effect to mostly to the Advisor's not to the higher management


  6. "Technical Support Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chilliwack, BC (Canada)
    Former Employee - Anonymous Employee in Chilliwack, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    full time job, fun environment

    Cons

    bad management, policies change every week, not enough pay compare to work.


  7. "Senior Service Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Opportunities for advancement, ample feedback from seniors

    Cons

    Lots of overtime, stressful conditions, rapid changes

  8. Helpful (1)

    "Horrible company to work for, they fired the employees who actually went above and beyond to make it tolerable."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Stream Global Services full-time (Less than a year)

    Pros

    Lunchbreaks and breaks from this horrible job are actually quite welcome.

    Cons

    Low pay, backstabbing management who you really dont want to work for.

    Advice to Management

    The upper management need retraining in employee relations. Very non professional.


  9. Helpful (3)

    "Slave Labor?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dell Pro Support in Tampa, FL
    Former Employee - Dell Pro Support in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    I worked for Dell in prior years and had no problem getting hired. I met a ton on friends whom I still say in touch with. Recreation area and food to buy within reach. PTO and Holiday pay was good.

    Cons

    Worked 4x10 weekly shifts and was only allowed to use the bathroom on my break or lunch. You get two 20 minute breaks and one 30 minute lunch on a 10 hour shift. So you could go 3-4 hours straight with no bathroom break.

    No pay raises unless you move up the ladder (which is very hard to do, but females always seem to always get them, probably because it's 95% males who work there)

    They report your employment to creditors. After 3 weeks of working there I was automatically garnished from some credit card I had 20 years ago. Never in my life have I ever seen this before. So I worked there paying off super old debts which I ended up filling bankruptcy so the garnishments would stop.

    Always stay in queue on the phone, you must be efficient in your notes while helping customers with tech support even if it means they are on silent hold while you type away and the customer has to deal with long call times because of it.

    Get down in your efficiency and get fired, go over in your PTO and get fired, don't dress the part gets sent home and/or eventually fired.

    I quit this job and it was the biggest stress relief EVER! One of the greatest days of my life.

    Advice to Management

    More positive feedback, better pay, and give raises with reviews. I'll never be back! WOOT!


  10. "VP HR Organizational Effectiveness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Human Resources Organiztional Effectiveness in Cincinnati, OH
    Former Employee - Vice President Human Resources Organiztional Effectiveness in Cincinnati, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than 8 years)

    Pros

    Like the Outsourcing Business it is a dynamic business

    Cons

    Demanding very fast pace work environment


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