Stream Global Services Reviews | Glassdoor

Stream Global Services Reviews

Updated October 25, 2017
580 reviews

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580 Employee Reviews

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Pros
  • I've had a lot of good experience and training on different things in the call center industry (in 26 reviews)

  • Nice work environment, good perks, very professional support staff, good salary, nice accounts and great benefits (in 18 reviews)

Cons
  • pay is not the greatest for a call center (in 29 reviews)

  • Terribly low pay for what is expected (in 18 reviews)

More Pros and Cons

  1. "Good experience, management doesn't care about employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I originally loved working for this company, however after getting onto a team where the management just ignored requests, I had to quit. There is a lot of opportunity to learn, especially the entire process of technical support. The longer you spend working here, the better your chances of working elsewhere in a support position. The next job employer I worked for said they were amazed I was able to hold out for 10 months at this place.

    Cons

    If you'e a support tech, you are not a valuable asset to this company. They cycle people out every month after training a new batch. The only way to stay in this job is to constantly be moving from one support position to another.

    Advice to Management

    Pay attention to the needs of your employees.


  2. Helpful (1)

    "Terrible place to work generally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You can play xbox on the company's time

    Cons

    Building is a large warehouse environment. Management barely interacts with front line employees. Customer facing employees are given a very restrictive amount of options, and have to ask for non-existent floor supervisors in many cases.

    Advice to Management

    Stop treating customer facing employees like refuse.

  3. Helpful (1)

    "False advertising"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Wilsonville, OR
    Former Employee - Tech Support in Wilsonville, OR
    Doesn't Recommend
    Negative Outlook

    Pros

    I don't have any pros for this place

    Cons

    find an other place of employment

    Advice to Management

    Invest in your employees


  4. "Hr Generalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    The company benefits were great, subsidized meals, discounts etc.

    Cons

    There was alot of Favoritism


  5. "Technical support"

    StarStarStarStarStar
    Former Employee - Warranty Service Associate in Rio Rancho, NM
    Former Employee - Warranty Service Associate in Rio Rancho, NM

    I worked at Stream Global Services (More than a year)

    Pros

    Great starting job in the call center environment

    Cons

    Not very good pay or benefits


  6. "typical call center"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Albuquerque, NM
    Former Employee - Customer Service Representative in Albuquerque, NM

    I worked at Stream Global Services (Less than a year)

    Pros

    different departments to work in

    Cons

    pay is not the greatest for a call center.

    Advice to Management

    offer rewards to keep employee moral up


  7. "Customer Service and Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Stream Global Services full-time

    Pros

    The break room and 1 hour lunch.

    Cons

    The job is very unorganized

    Advice to Management

    It's too many chief not enough indians

  8. "Decent company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Beaverton, OR
    Former Employee - Customer Service Representative in Beaverton, OR
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Stream Global Services full-time

    Pros

    Management treated me well and was very understanding. It's the kind of place where, if you perform well, you won't be hassled and micromanaged as much.

    Cons

    Extremely strict inclement weather policy forces you to take sick/vacation days for your own safety in the event of city shutdowns due to blizzards.

    Advice to Management

    The floor management at my location was fine, but upper management needs to treat its employees more like people.


  9. "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Casual dress
    Basic customer service work
    Supervisors coachings along with quality assurance were actually helpful

    Cons

    Stressful environment
    People fired left and right , not ever knowing if you were next even if your metrics were average
    Even supervisors were fired left and right


  10. "Advanced technical support, frequent turnover, burn out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stream in Phoenix, AZ
    Former Employee - Stream in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time

    Pros

    -Low barrier to entry as far as being hired.
    -Work stays at work
    -Rarely required to come in last minute or do overtime if not desired
    -Plenty of opportunity for overtime if desired
    -Interesting people of all walks of life end up working here, easy to make friends as you can always bond over difficult calls.
    -There were regular opportunities to move around to different business units
    -There were decent health and 401k benefits, easy to request and take time off.

    Cons

    -The nature of the job can be very abrasive, and there was little we could do outside of providing real time troubleshooting steps and trying to resolve billing issues.
    -Frequent turnover and mandatory changes to scheduled hours
    -Performance was measured by customer satisfaction surveys, where the pattern was random and/or sparse.
    -Hard to retain sense of camaraderie as nearly entire team will change change over time.
    -Position was regarded as a means to an end, not regarded as a career but a temporary job.
    -Employees would often leave once they started getting comfortable in the position.
    -Everything was PCI compliant, preventing any out-going communication.

    Advice to Management

    -PCI compliance really constricted communication with the customer, especially for a technical support position. It makes more sense (in my opinion) if there were a separate PCI compliant group (like our group in the US) for billing and payment issues.

    Lack of effective communication was a frequent cause of a customer's frustration. Plenty of issues could not be resolved real time, forcing them to call back multiple times and reducing the ability for us to truly take ownership of an issue.

    -Simpler customer satisfaction surveys, such as a Net Promoter Score with one scale and verbatim.

    Often encountered times where customer provided a positive verbatim but entered a negative review, but there was no way to contest the review or try to improve it (from our group at least) after the fact.


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