Stream Global Services Reviews | Glassdoor

Stream Global Services Reviews

Updated March 24, 2017
568 reviews

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568 Employee Reviews

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Pros
  • Great starting job in the call center environment (in 25 reviews)

  • Nice work environment, good perks, very professional support staff, good salary, nice accounts and great benefits (in 23 reviews)

Cons
  • pay is not the greatest for a call center (in 27 reviews)

  • Terribly low pay for what is expected (in 17 reviews)

More Pros and Cons

  1. "Call Center Agnet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Agent in Tampa, FL
    Former Employee - Call Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than 5 years)

    Pros

    It's a nice place to work. And sometime we are rewarded. And they make you feel welcome.

    Cons

    Some of my co-worker make of lies. To get the deed close.


  2. "Terrible job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist II in Tampa, FL
    Current Employee - Customer Service Specialist II in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Stream Global Services full-time (More than a year)

    Pros

    There are no pros of working at this call center. It literally was the worst environment, the most uneducated management team I have every meet. Terrible.

    Cons

    Unprofessional, a lot of issues with the payroll system, terrible hiring process, very rude management that doesn't do there job at all. Usually find them laughing and standing around. Only good thing about this job is how much it payed other than that I would never recommend this job to anyone. This job is for the birds!!!

    Advice to Management

    Get it together asap! Your running someone else's business.


  3. "Entry Level Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Phoenix, AZ
    Current Employee - Team Leader in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Basic Training for manager staff

    Cons

    Odd hours, low pay worked weekends

    Advice to Management

    Start over


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  5. "One of my most positive work experiences ever."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Phoenix, AZ
    Former Employee - Customer Service Associate in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at Stream Global Services full-time (More than a year)

    Pros

    I worked there for about 2 1/2 years and got to work with a diverse group of people. It was a setting where internal promotion and career development where taken seriously and many people got a second chance or first at leveraging themselves professionally. I was given opportunities to take on new and increased responsibilities which can be rare in outsourcing and call center environments.

    Cons

    It was an outsourcing call center environment and like is common to those settings and jobs there could be a fair amount of pressure given the pay.

    Advice to Management

    Keep up the good work.


  6. "Its a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time

    Pros

    Many different contracts you can potentially work, pay is more than min wage, and you also get experience to go elsewhere.

    Cons

    high turnover, pay isnt really much more than min wage. policys are sometimes very strict.

    Advice to Management

    have none for them ease up on attenance policies and other things.


  7. "Good training, bad job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time

    Pros

    I was trained and worked as Technical Support on a fairly big contract for a complicated piece of software. I had a full six weeks of paid training, with regular tests to weed out the ones who were at the very bottom of the barrel. I left two weeks after starting my actual work when I realized it really wasn't for me, with no consequences. There are some pretty cool people who work there.

    Cons

    Whatever you do for training, the work blows. Customers are angry and dismissive. And the company is set up in such a way that there is zero room for individuality. The primary metric by which you are judged is how many 9-10 star reviews you get over how long your calls are. The leaders and direct managers are just as bound by policy as the grunts, and the soul-suckiness of it all was too much for me.

    Advice to Management

    Afford your team leaders and managers some level of discretion and control, please.


  8. "Good for breaking into IT, but not a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Tampa, FL
    Former Employee - Technical Support Professional in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Stream Global Services full-time

    Pros

    Training on updated Dell systems

    Cons

    Extreme favoritism, promotions not based on performance, it's who you know, slow and lagging tools that are provided- mainly their company software. Hire anybody off the street even if they have no clue about computers. I along everyone else had their pay cut in 2009 due to what they said was the bad economy.

    Advice to Management

    Don't just focus on the numbers on the spreadsheet. Focus on letting agents help the customer and provide the tools and guidance necessary instead of blowing them off.


  9. "Not a bad place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Team Manager in Phoenix, AZ
    Former Employee - Bilingual Team Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    Family atmosphere, very friendly staff and management very helpful.

    Cons

    Pay for the management staff could be a little better.

    Advice to Management

    Keep up the good work with your open door policy.


  10. "Call Center In Small Town"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Watertown, NY
    Current Employee - Call Center Representative in Watertown, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Stream Global Services full-time (More than 3 years)

    Pros

    Easy work. Working w/ walks of all life

    Cons

    Small town mentality. Management staff abused power, played favorites, it literally felt like high school. The contract I was on had the management team completely disconnected. They didn't know the clients policy, obviously, their processes weren't documented nor understood by the people training the new people. It was sincerely a cluster f--- from h---

    Advice to Management

    Make processes. stick to processes the that make sense. be more helpful rather than giving nasty attitude towards people who don't pick up quick on your one word responses to serious work related questions. Be more professional and less anal


  11. "It's okay"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services full-time

    Pros

    It's okay, I guess. It's work, and a job. You answer phones, and help people out. There are many different clients. Some are easier, some are harder. Mine was pretty cool.

    Cons

    It's sorta okay sometimes. Pay could be better (as always). The turnover rate was a bit terrifying. I was concerned that any wrong move could end my job.

    Advice to Management

    It's great to value your employees, and to build up the skills in them. Immediate Team Leaders really take the time to help, but anybody else seems distant.



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