Stream Global Services Reviews in Tampa, FL | Glassdoor

Stream Global Services Tampa Reviews

Updated March 23, 2017
42 reviews

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Tampa, FL

1.9
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Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
5 Ratings

42 Employee Reviews

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Pros
  • Great starting job in the call center environment (in 25 reviews)

  • Nice work environment, good perks, very professional support staff, good salary, nice accounts and great benefits (in 18 reviews)

Cons
  • pay is not the greatest for a call center (in 27 reviews)

  • Terribly low pay for what is expected (in 18 reviews)

More Pros and Cons

  1. "It is what it is"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Tampa, FL
    Former Employee - Help Desk Technician in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services (More than a year)

    Pros

    -Its a job
    -Not terribly complicated

    Cons

    -Management is a joke
    -they promote idiots

    Advice to Management

    Don't micromanage; Learn to recognize the potential.


  2. Helpful (1)

    "Slave Labor?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dell Pro Support in Tampa, FL
    Former Employee - Dell Pro Support in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (More than a year)

    Pros

    I worked for Dell in prior years and had no problem getting hired. I met a ton on friends whom I still say in touch with. Recreation area and food to buy within reach. PTO and Holiday pay was good.

    Cons

    Worked 4x10 weekly shifts and was only allowed to use the bathroom on my break or lunch. You get two 20 minute breaks and one 30 minute lunch on a 10 hour shift. So you could go 3-4 hours straight with no bathroom break.

    No pay raises unless you move up the ladder (which is very hard to do, but females always seem to always get them, probably because it's 95% males who work there)

    They report your employment to creditors. After 3 weeks of working there I was automatically garnished from some credit card I had 20 years ago. Never in my life have I ever seen this before. So I worked there paying off super old debts which I ended up filling bankruptcy so the garnishments would stop.

    Always stay in queue on the phone, you must be efficient in your notes while helping customers with tech support even if it means they are on silent hold while you type away and the customer has to deal with long call times because of it.

    Get down in your efficiency and get fired, go over in your PTO and get fired, don't dress the part gets sent home and/or eventually fired.

    I quit this job and it was the biggest stress relief EVER! One of the greatest days of my life.

    Advice to Management

    More positive feedback, better pay, and give raises with reviews. I'll never be back! WOOT!


  3. "Customer Service and Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Stream Global Services full-time

    Pros

    The break room and 1 hour lunch.

    Cons

    The job is very unorganized

    Advice to Management

    It's too many chief not enough indians


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Hardware support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hardware Support in Tampa, FL
    Former Employee - Hardware Support in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stream Global Services (Less than a year)

    Pros

    None that i can think of. Good to get your feet wet.

    Cons

    Horrible systems to work on, no teamwork, people yelling in your ear while on phone with client, micromanagement up the wazoo. Poor pay. So many windows open, good luck finding their knowledge base for an answer. 12.50/hr.

    Advice to Management

    None.


  6. Helpful (1)

    "Customer service representative"

    Star Star Star Star Star
    • Culture & Values
    Current Employee - Call Center Representative in Tampa, FL
    Current Employee - Call Center Representative in Tampa, FL

    I have been working at Stream Global Services (Less than a year)

    Pros

    Great people awesome phone company

    Cons

    Short lunch breaks and break


  7. "Life at Stream for Dell Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dell Technical Support Technician in Tampa, FL
    Former Employee - Dell Technical Support Technician in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Stream Global Services full-time (More than 3 years)

    Pros

    Free hot chocolate
    Free green tea
    Video games to play during break

    Cons

    Low pay
    Call Center environment with all your calls monitored for quality review.
    Seldom get Holidays off

    Advice to Management

    Increase the pay


  8. "Call Center Agnet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Agent in Tampa, FL
    Former Employee - Call Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than 5 years)

    Pros

    It's a nice place to work. And sometime we are rewarded. And they make you feel welcome.

    Cons

    Some of my co-worker make of lies. To get the deed close.


  9. "Terrible job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist II in Tampa, FL
    Current Employee - Customer Service Specialist II in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Stream Global Services full-time (More than a year)

    Pros

    There are no pros of working at this call center. It literally was the worst environment, the most uneducated management team I have every meet. Terrible.

    Cons

    Unprofessional, a lot of issues with the payroll system, terrible hiring process, very rude management that doesn't do there job at all. Usually find them laughing and standing around. Only good thing about this job is how much it payed other than that I would never recommend this job to anyone. This job is for the birds!!!

    Advice to Management

    Get it together asap! Your running someone else's business.


  10. "Poor training and little organization."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Tampa, FL
    Former Contractor - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services as a contractor (Less than a year)

    Pros

    Easy to be hired. If you don't get sick and are always on time its for you. Salary is OK. Job was fun.

    Cons

    Little effective communication between managers and employees. No emails addresses available. No team meetings. And not a lot of respect.

    Advice to Management

    Make sure to have team leads do weekly meetings. Assign and share email addresses, and change point system. Apparently you are not allowed to be sick.


  11. "Good for breaking into IT, but not a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Tampa, FL
    Former Employee - Technical Support Professional in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Stream Global Services full-time

    Pros

    Training on updated Dell systems

    Cons

    Extreme favoritism, promotions not based on performance, it's who you know, slow and lagging tools that are provided- mainly their company software. Hire anybody off the street even if they have no clue about computers. I along everyone else had their pay cut in 2009 due to what they said was the bad economy.

    Advice to Management

    Don't just focus on the numbers on the spreadsheet. Focus on letting agents help the customer and provide the tools and guidance necessary instead of blowing them off.


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