Stream Global Services Reviews in Tampa, FL | Glassdoor

Stream Global Services Tampa Reviews

42 reviews

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Tampa, FL

2.2
StarStarStarStarStar
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Approve of CEO
Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
5 Ratings

42 Employee Reviews

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Pros
  • I've had a lot of good experience and training on different things in the call center industry (in 26 reviews)

  • Nice work environment, good perks, very professional support staff, good salary, nice accounts and great benefits (in 18 reviews)

Cons
  • pay is not the greatest for a call center (in 29 reviews)

  • Terribly low pay for what is expected (in 18 reviews)

More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (Less than a year)

    Pros

    Very nice break room
    Good break times
    Nice people

    Cons

    Rude customers
    Poor assistance with getting better scores

    Advice to Management

    None


  2. "Customer Service and Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Stream Global Services full-time

    Pros

    The break room and 1 hour lunch.

    Cons

    The job is very unorganized

    Advice to Management

    It's too many chief not enough indians

  3. "It is what it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Tampa, FL
    Former Employee - Help Desk Technician in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services (More than a year)

    Pros

    -Its a job
    -Not terribly complicated

    Cons

    -Management is a joke
    -they promote idiots

    Advice to Management

    Don't micromanage; Learn to recognize the potential.


  4. Helpful (1)

    "Hardware support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hardware Support in Tampa, FL
    Former Employee - Hardware Support in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Stream Global Services (Less than a year)

    Pros

    None that i can think of. Good to get your feet wet.

    Cons

    Horrible systems to work on, no teamwork, people yelling in your ear while on phone with client, micromanagement up the wazoo. Poor pay. So many windows open, good luck finding their knowledge base for an answer. 12.50/hr.

    Advice to Management

    None.


  5. Helpful (1)

    "Customer service representative"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Call Center Representative in Tampa, FL
    Current Employee - Call Center Representative in Tampa, FL

    I have been working at Stream Global Services (Less than a year)

    Pros

    Great people awesome phone company

    Cons

    Short lunch breaks and break


  6. "Life at Stream for Dell Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dell Technical Support Technician in Tampa, FL
    Former Employee - Dell Technical Support Technician in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Stream Global Services full-time (More than 3 years)

    Pros

    Free hot chocolate
    Free green tea
    Video games to play during break

    Cons

    Low pay
    Call Center environment with all your calls monitored for quality review.
    Seldom get Holidays off

    Advice to Management

    Increase the pay


  7. "Call Center Agnet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Agent in Tampa, FL
    Former Employee - Call Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stream Global Services full-time (More than 5 years)

    Pros

    It's a nice place to work. And sometime we are rewarded. And they make you feel welcome.

    Cons

    Some of my co-worker make of lies. To get the deed close.

  8. "Terrible job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist II in Tampa, FL
    Current Employee - Customer Service Specialist II in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Stream Global Services full-time (More than a year)

    Pros

    There are no pros of working at this call center. It literally was the worst environment, the most uneducated management team I have every meet. Terrible.

    Cons

    Unprofessional, a lot of issues with the payroll system, terrible hiring process, very rude management that doesn't do there job at all. Usually find them laughing and standing around. Only good thing about this job is how much it payed other than that I would never recommend this job to anyone. This job is for the birds!!!

    Advice to Management

    Get it together asap! Your running someone else's business.


  9. "Poor training and little organization."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Tampa, FL
    Former Contractor - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services as a contractor (Less than a year)

    Pros

    Easy to be hired. If you don't get sick and are always on time its for you. Salary is OK. Job was fun.

    Cons

    Little effective communication between managers and employees. No emails addresses available. No team meetings. And not a lot of respect.

    Advice to Management

    Make sure to have team leads do weekly meetings. Assign and share email addresses, and change point system. Apparently you are not allowed to be sick.


  10. "Good for breaking into IT, but not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Tampa, FL
    Former Employee - Technical Support Professional in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Stream Global Services full-time

    Pros

    Training on updated Dell systems

    Cons

    Extreme favoritism, promotions not based on performance, it's who you know, slow and lagging tools that are provided- mainly their company software. Hire anybody off the street even if they have no clue about computers. I along everyone else had their pay cut in 2009 due to what they said was the bad economy.

    Advice to Management

    Don't just focus on the numbers on the spreadsheet. Focus on letting agents help the customer and provide the tools and guidance necessary instead of blowing them off.


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