Stride Health Reviews

Updated Sep 18, 2020

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4.1
74%
Recommend to a Friend
73%
Approve of CEO
Stride Health CEO and  CoFounder Noah Lang
Noah Lang
24 Ratings
  1. Helpful (5)

    "The most driven, kind, productive set of humans"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineering Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stride Health full-time for more than a year

    Pros

    My tenure at Stride has been nothing short of a pleasure. It's a rocketship with super-focused people that genuinely want to help others. I feel like I'm surrounded by the most driven, smartest people I know. We have a supportive, productive culture that's respectful of our own personal time and well-being. Finally, as a business, we sit on a unique position and have partnerships with a ton of giant companies who want to better serve their workforce. It's rare that a startup has a good mission and a good business, but here we are.

    Cons

    It's a very partnership-oriented business, so we sometimes get bogged down into specific integrations and lose sight of the bigger picture. We've been making progress towards a unified platform, however.

  2. Helpful (3)

    "Smart, hard-working, and dedicated team working on a huge mission."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President Product Management in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stride Health full-time for more than a year

    Pros

    Passionate people. Opportunities to wear many hats. Broad, leading product suite.

    Cons

    Healthcare is complex. Sometimes Stride's eyes are bigger than their stomach (take on too much). Portable benefits is in its infancy


  3. Helpful (3)

    "Great team, exciting mission!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Scientist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stride Health full-time for less than a year

    Pros

    Get to work in a burgeoning industry! Portable benefits are growing in demand There are opportunities to make an impact here. Lots of data, lots of ways to contribute to the product Stride enables career development. Many folks have crossed teams to learn & grow

    Cons

    Brokering health insurance leads to a busy season and a lot to keep up with

  4. Helpful (4)

    "Solving a timely problem with an amazing team"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stride Health full-time for more than a year

    Pros

    - Meaningful work. Stride is working to solve a problem that is very relevant, esp in the current landscape with AB-5 and Prop 22. - Hard work and dedication is recognized by upper management. - Freedom and flexibility to build your days the way you want to. - Support from the management team both professionally and personally. You are truly seen as a person and not just an employee. - Ability to work cross-functionally on a day-to-day basis and wear a variety of hats. - Amazing culture. Truly some of the best humans I have ever worked with; intelligent, inclusive, thoughtful, and will challenge you to grow. - Ability to move quickly and be scrappy. - Can pivot roles to fit your skills and professional goals.

    Cons

    - Work load is sometimes heavy and not always well-balanced. - Definite "busy" season where things get a little bit crazy, but this is understandable given the nature of the business.

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  5. Helpful (5)

    "Oh Stride"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Stride Health full-time

    Pros

    + Gained experience + Management allowed for leadership freedom + Learned how to pivot with changes in product/roadmap of company + Used to be a great team of smart talent

    Cons

    + No value for employees - they are replaceable left and right. Even if you are a top performer, do not expect to be valued. + Mangement lacks honesty/transparency + No direction for the company. Same product for years with no "real" changes + Never met such unprofessional co-workers. They can't source talent anymore + Therano complex + When the co-founder leaves that is never a good sign

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  6. Helpful (7)

    "Growing pains and unpleasant culture"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Stride Health full-time

    Pros

    Stride has hired well historically. The team is smart, eager and hardworking.

    Cons

    Leadership has come a long way, but still has a long way to go. Social capital and organizational power tends to trump ideas, questions, and concerns escalated from lower on the org. chart. Take this with a grain of salt- I was low on the org chart- but it seemed to me that there was an echo chamber up top that stopped meaningful learnings from rising up. Work-life balance is very bad. I was repeatedly told by managers, colleagues and superiors that the way to move forward at Stride was to work 50+ hours/week, be seen doing it, and spend my nights and weekends socializing (binge drinking) with my colleagues. From my perspective this theatre of exertion had little to do with meaningful performance and lots to do with the very low employee retention numbers. Organizationally, management has a tendency to heap responsibilities with a few key employees. This has resulted in lots of execution bottlenecks, high burnout rate as these employees grow tired of the load, and substantial fall-out when these key people leave.

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  7. Helpful (22)

    "Tackling a Huge Problem, Superb People, Great Leadership"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stride Health full-time

    Pros

    - The people at Stride are great, top to bottom. I wholeheartedly disagree with some of the comments about leadership. Like any startup, there are ups and downs, but the leadership truly cares about the mission and the people. And, almost to a person, the quality of the team, at all levels, is incredibly high. - The problem we are solving matters. The modern workforce is changing and Stride is at the center of understanding that change and building for the millions of people who will buck traditional employment for a more autonomous path. - Beautiful office, dogs, and very supportive of diversity efforts.

    Cons

    - If you don't like working hard on a large, difficult, and unsolved problem, Stride is not for you. - Very healthy and fit culture. While I view this as a positive, I wouldn't mind if they stocked up on Cheetos or some other delicious (but unhealthy) treats.

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  8. Helpful (21)

    "Hard and meaningful work on hard and meaningful problems"

    4.0
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Stride Health full-time for more than a year

    Pros

    Every review mentions the people who work here with good reason: they are smart, kind, generous, and they care a lot. Enough cannot be said about the people. (I also think that the fact that people care a lot is a big reason for the degree of negativity in some of the unfavorable reviews. I'd encourage people to remember that work is just work, and things need not be so personal. While I'm on the subject so I don't let it bog down the rest of this review: some of the numbers/determiners used are, to put it politely, exaggerated.) The marketing department is growing and maturing. I think lack of marketing muscle had been hurting us. If people are not aware of your product, no matter how useful it is, your reach will be limited. I've enjoyed seeing successes coming out of that team (and others, including carrier relations). Strong recent hires: VP of Engineering, VP of People, VP of Customer Operations, senior product manager. Worthwhile work! I think the market we serve is incredibly important. This is probably related to why the people here are admirable: it's largely a self-selected, mission-driven bunch. The company afforded everyone the opportunity to travel to various cities around the United States last open enrollment to assist rideshare drivers applying for health insurance by helping them estimate their income and navigate tricky enrollment questions. It was eye-opening and humbling. I have never had a single concern that our involvement in the gig economy has been predatory and exploitative. It's quite the opposite.

    Cons

    The market we're in is difficult. Brokering health insurance with Trump as President is dicey at best. This is why my title mentions hard work and hard problems. This is probably not a business that will ever print money. That's okay. We're trying to eke out a comfortable niche. The management team is fairly young, though recent experienced hires have altered that makeup. I think this con is the biggest reason for the unfavorable reviews, a consequence of how our company moving some focus away from health insurance to other areas conflicted with some people's motivations for working here, how the company could've/should've accommodated those circumstances, and communication difficulties throughout. But I also think that the company has learned from the experience. Our hiring standards sometimes seem too rigid for a company of our stature. This isn't a suggestion to lower the bar--the quality of the people here is listed as a pro--but when employees decide to move on to work at companies the likes of Google/Square/etc., it's worth considering if we need to change our current approach to recruiting, and how we can foster growth (and encourage retention) differently inside the company. Engineering resources for non-product team priorities are limited. It would be nice to give other teams (member experience and product operations) more support. We recently had a hackathon that freed up all team members to work on a project of their choosing, which resulted in a lot more cross-functional collaboration. Those instances should be more programmatically baked into the company roadmap/culture/etc.

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  9. Helpful (24)

    "Passionate, brilliant people dedicated to growing and learning fast"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Stride Health full-time for more than a year

    Pros

    Stride hires EXTREMELY well. This is a group of some of the most brilliant and mission-driven people I've worked with. I learned as much from my fellow Striders as I did from the challenging work itself. And it was always impressive to me that even as the company quickly doubled and tripled in size, the sense of purpose was still palpable in every new employee. I'm surprised at some of the negative reviews and doubt that they represent the views of the majority of Striders, even those who have left like myself. There have definitely been some growing pains and issues with culture, which I'll get to. But these reviews seem overly vindictive. What I understand from current Striders is that the company has been listening and working hard to course correct the cultural problems. It is obvious from the newly released list of values that the leadership has done a lot of soul searching and is making culture much more of a priority. It’s a smart move because you want to hang onto people who are this special! Other pros: - Solving a challenging problem for a growing self-employed workforce = meaningful, interesting work with great potential for growth - Benefits on par or better than much larger companies - Management who really care about people as individuals not just as contributors to the bottom line - Dog-friendly office! - Beautiful space in SOMA with well-stocked snacks - Young, diverse team that enjoys spending time together in and out of the office

    Cons

    Stride is a young company that has experienced some growing pains. The biggest challenges have been around setting specific goals, communicating them clearly, and sticking to them. This was partially inevitable as we iterated on our products and learned more about our members and what they really needed. If anything that speaks well for the leadership’s ability to learn and pivot. I know some employees who were dead set on solving problems in the healthcare space never really got on board with the expanded mission. I think the leadership has done a lot of work on improving communication and transparency, and of course any new hires are sure to be fully invested in the new mission. By the time I left, goals were well defined and well communicated, which made a huge difference in our ability to focus and make decisions. There was also a period in which Stride’s culture suffered as a result of valuing grit and ambition over cooperation and trust. Lack of trust between teams and also from management affected our process too, slowing things down, either by debating over ownership, requiring excessive documentation to justify decisions, or questioning decisions late in a project. I’m pleased to see the new values the company has released, which demonstrate that the leadership is committed to improving the culture. Current Striders I know already feel more empowered and appreciated and I expect it’s going to keep getting better. Open Enrollment (the busiest sales period) is tough, but it gets easier (and shorter!) every year. It also actually builds a ton of camaraderie within the team. As long as leadership continues to set clear expectations up front, it’s no worse than any other busy season.

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  10. Helpful (10)

    "Typical startup bs"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Stride Health full-time for less than a year

    Pros

    Can't think of any besides 'glad i got off the sinking ship'!

    Cons

    -startup bro-culture bs. -lack of diversity -low pay, long hours -company's leaders lack vision and charisma to inspire people -managers at the time were condescending and disrespectful to subordinate, point fingers at people in meetings as if they're school children -company doesn't make any money but keeps taking on debt, unclear product revenue vision

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    Stride Health Response

    August 31, 2018The People Team

    Thank you for your feedback. We're committed to creating a comfortable, transparent and collaborative environment for all of team members; it truly saddens us to read your review. We'd like you know that we've made numerous investments and improvements since you've left, and we will continue to make them. We value and consider all feedback and are always looking to better ourselves. If you have further thoughts, please send them to our CEO directly at noah@stridehealth.com.

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