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Suburban Propane Reviews

Updated January 22, 2018
135 reviews

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2.3
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Michael J. Dunn, Jr.
46 Ratings

135 Employee Reviews

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Pros
  • Stable company with good benefits (in 9 reviews)

  • Excellent company to work for, great benefits, 401k, Vacation and Sick days (in 6 reviews)

Cons
  • Upper management acts like a gang of sleezy idiots (in 11 reviews)

  • No benefits, no raises, no advancement (in 9 reviews)

More Pros and Cons

  1. "loved my job and was good at it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Greenfield, MA
    Former Employee - Operations Manager in Greenfield, MA

    I worked at Suburban Propane full-time (More than 10 years)

    Pros

    great family people at work

    Cons

    high demand but was able to keep up

    Advice to Management

    none


  2. Helpful (3)

    "Despicable Company - Stay away if you value your sanity and work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Whippany, NJ
    Former Employee - Manager in Whippany, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Suburban Propane full-time (More than a year)

    Pros

    They paid you every other week.

    Cons

    The cons are endless. Toxic work environment, inexperienced management, back-stabbing, and lies. During my time at the company, I watched in awe how the management of the company treated propane sales as if it was a cure for cancer. People are regularly told "if you don't like it then leave". In addition, there are inexplicable terminations of people. Sr. Management doesn't keep mid-level management in line, every department thinks they run the company, and performance is subjective - meaning, if you spend 70+ hours a week sitting at your desk (even if there is nothing going on) - you'll do well. No goals provided, no job description. People are reprimanded and assessed based on hunches, assumptions, and opinions, not facts or measurable metrics. Organizational paralysis is rampant and there is absolutely no training, support, or coaching from management. Management ensures you know you are replaceable. Management also doesn't care what the customer thinks and I've never seen a company with so many documented ways of screwing their clientele. HR is run by lawyers for the sole purpose of making sure employees stay in line and the company isn't sued whey they decide they're done with you. Absolutely despicable company. Do yourself a favor and stay away.

    Advice to Management

    Take a good look at middle management and ask yourself if they truly portray the values of a 90 year old company. Having C-Level execs in remote offices across the country is not effective, as they're not able to see the true colors of their direct reports. Treat your people well and they'll do great things vs. treating them like concentration camp inmates. Flexible hours, more time off, and understanding the needs of employees goes a long way. Bag the thinly veiled HR "programs" for solid employee advocacy. What a joke this place is, you should be ashamed.

  3. Helpful (2)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Syracuse, NY
    Former Employee - Customer Service Representative in Syracuse, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Suburban Propane part-time (More than a year)

    Pros

    The job is not too difficult if you can handle fast paced phone calls with some common courtesy and moderate computer skills.
    They are pretty flexible as regards your shift, what days you can work.
    Coworkers and management alike are all very nice and for the most part pleasant to work with.

    Cons

    No benefits, no raises, no advancement. Most positions are filled by temps and they are never fully hired.
    There are too many managers, too little consistent direction, and the rules and call flow instructions are constantly changed for the worse. People that never take calls themselves will pick apart every aspect of your calls.
    You will constantly be apologizing to customers for the actions of others in the company. You will constantly file customer complaints that seem to disappear into the void without any sort of follow up.
    There is a reason they hire 50+ people each season and within a month only have a dozen left. They set the bar very high, which is fine- but they constantly introduce new protocols and procedures that serve little purpose other than to make things more difficult for the CSR. Couple that with setting arbitrary limits on call times and you get a recipe for frustration. The job is very demanding.
    Each call from beginning to end is supposed to take less than 6 minutes- this includes all data entry and protocols followed. Any personal time is monitored- bathroom breaks, grabbing a drink, etc- they keep track of every second you are not available to take a phone call.
    It is a shame, when I first started there it wasn't so bad.

    I have chosen not to go back to Suburban Propane because the fast food place down the street is literally paying more. How absurd!

    Advice to Management

    Stop changing protocols so much. So many bored executives that think they can do calls better than the professional CSR would not last a week being held up to their own standards. It is incredibly frustrating to have to jump through different hoops every other week.
    Stop being so greedy and pay people already. This is 2017, and paying a CSR less than a fast food worker is unacceptable. Paying the CSR2 that climbs the ladder $1 more an hour for so much more responsibility is reprehensible.
    Finally, follow up on your customer complaints. For a company that prides itself on customer service it seems the height of hypocrisy to see so many complaints ignored and unanswered!


  4. Helpful (1)

    "Warning Do Not Waste Your Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Administrator
    Former Employee - Account Administrator
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Suburban Propane full-time (More than a year)

    Pros

    Benefits only. Co workers. Nothing else

    Cons

    Terrible company the level of corporate greed is astonishing. You will not share the wealth. SP treats their customers and employees like crap. The price gouging is shameful, and the way management over works and over criticizes the employees is beyond acceptable.And then after working you to death they will fire you for no good reason, and fight for you not to collect unemployment. Consistently score as the highest profit % per employee, but you will not see any of it. Skip this company...look elsewhere.

    Advice to Management

    Treat your employees with some respect and pay them accordingly. Stop gouging the residential customer to favor commercial accounts. Stop with your ridiculous and insulting ECE program.


  5. "Credit and collections rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Suburban Propane full-time

    Pros

    Co-workers are okay
    Pay is decent for the area

    Cons

    Management is not on your side


  6. "It was a fun job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ridgeley, WV
    Former Employee - Customer Service Representative in Ridgeley, WV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Suburban Propane full-time (More than 3 years)

    Pros

    Tuition reimbursment, 401 k, vacation

    Cons

    I have no cons to mention

    Advice to Management

    Open the Ridgeley, WV location


  7. "CSR"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Suburban Propane full-time (More than 8 years)

    Pros

    None none none none none none oh got a .30 cent raise lol company is. Joke joke not even a cost of living raise was there for over 9 yrs and have gotten maybe a 2.00 raise in 9 years

    Cons

    No raises keep changing benefits bonus are nothing raises covered the cost of your health insurance that they went up on look for another job if you can other companies offering so much more with the new year not good for people who have family managers got nice bonus with the work you did for them feel real bad for drivers hey drivers do you know with your cdl you can make a lot more money Do you think Suburban will give back with this new tax break or will they pocket it

    Advice to Management

    Hey are you listening try to keep your good employees give something back

  8. "Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Suburban Propane full-time

    Pros

    Overtime available whenever you want during busy season

    Cons

    Sitting down all day


  9. "Not in touch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Suburban Propane full-time

    Pros

    The people that you work with, other managers.

    Cons

    Upper management out of touch.


  10. "Processing Payment Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Suburban Propane full-time (Less than a year)

    Pros

    Good job, people and benefits

    Cons

    None - work was great

    Advice to Management

    Open back location in Atlanta, Ga


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