Suburban Propane Reviews | Glassdoor

Suburban Propane Reviews

Updated May 9, 2017
110 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
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Michael J. Dunn, Jr.
33 Ratings

110 Employee Reviews

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Pros
  • Stable company with good benefits (in 9 reviews)

  • good benifits, good pay and nice trucks (in 5 reviews)

Cons
  • Management seems to try to fly under the radar of upper management (in 9 reviews)

  • Low pay and no advancement options (in 7 reviews)

More Pros and Cons

  1. "On-hand and in-the-field installation of residential and commercial gas applications"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in Charlotte, NC
    Current Employee - Service Technician in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Suburban Propane full-time (More than 3 years)

    Pros

    Working with customers to satisfy their needs dealing with heat, hot water, and recreational applications such as pool heaters and grilling

    Cons

    You're working to make stockholders happy. More money for the big man and not as much for yourself. Also winter is crucial to be available at all times


  2. "Not as bad as some of these other reviews show"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Propane Service Technician I in Mount Kisco, NY
    Current Employee - Propane Service Technician I in Mount Kisco, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Suburban Propane full-time (More than a year)

    Pros

    -Work available year round and overtime
    -Decent starting pay
    -Management encourages advancement within company
    -Good work/life balance

    Cons

    -Dealing with some customers can be challenging
    -Equipment breakdown can be frustrating


  3. "Suburban employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brewster, NY
    Former Employee - Anonymous Employee in Brewster, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Suburban Propane full-time (More than 5 years)

    Pros

    At times, unlimited overtime available.

    Cons

    Work load leans toward the most productive, in short time workload can double due to staff changes forcing on call and overtime. Communication is poor.

    Advice to Management

    Spread the work load, get out in the field some times and not rely on the Computer screen.


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  5. Helpful (3)

    "Suburban should be ASHAMED"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSC Manager in Newark, NJ
    Current Employee - CSC Manager in Newark, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Suburban Propane full-time (More than 3 years)

    Pros

    Nothing . Oh wait Suburban has the get fit challenge wow

    Cons

    Going poor. Suburban could care less about you. It's all about the Regional Manager's. CSC Manager's getting bonuses and that is all it will ever be about. They do not care what you have done or how hard you work you will never get $$$$ . Better chance of hitting the lottery

    Advice to Management

    Share the pie. We have to eat as well


  6. "Customer Service Representive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Coldwater, MI
    Former Employee - Customer Service Representative in Coldwater, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Suburban Propane full-time (More than a year)

    Pros

    laid back environment, good benefits

    Cons

    Pay scale is awfull, price of Propane is outrageous not competive


  7. "Regional Collections Represenative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Butler, PA
    Former Employee - Collections Representative in Butler, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Suburban Propane full-time (More than a year)

    Pros

    My manager was excellent. The company really did the best they could for people when they had difficulty paying their bills. Relaxed work environment. Strong company with many customers. They offered training for their employee's, but most didn't take advantage of it. The regional managers in Baltimore were really nice also.

    Cons

    Low pay. No bonus was given even though year after year we were told one was coming. Tank rental fee's led to customers changing companies.

    Advice to Management

    Be more price competitive with the local suppliers and customer retention will remain a lot higher.


  8. "Reg Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Representative in Boise, ID
    Former Employee - Regional Sales Representative in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Suburban Propane full-time (More than a year)

    Pros

    Great Salary for the first year, company car, laptop, cell phone and benefits.

    Cons

    Competing with retail locations for same business.
    Not competitive with pricing in my local market.
    No flexibility with fixed or variable pricing.

    Advice to Management

    None


  9. "Good job, Great People, Lower Payrate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Relations Specialist in Gainesville, FL
    Former Employee - Customer Relations Specialist in Gainesville, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Suburban Propane (More than a year)

    Pros

    Quiet Summers, the phones hardly ring in the summer, flexible hours, good benefits.

    Cons

    Workload is extremely large. Too much emphasis on what is your task and what is there task. Promotes no team ownership.

    Advice to Management

    Don't let them work you to death! It's not worth the money if you can't ever enjoy it!


  10. Helpful (1)

    "Horrible management and company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Miami, FL
    Former Employee - Customer Service Representative in Miami, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Suburban Propane (More than 8 years)

    Pros

    Great place to gain experience.

    Cons

    Office managers at Miami location are rude, disrespectful, among so many other negative aspects they are also habitual liars.

    Advice to Management

    Work on your management skills and ethics (all of them).


  11. "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in Newark, NJ
    Current Employee - Delivery Driver in Newark, NJ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Suburban Propane full-time (More than 10 years)

    Pros

    Full time, over time in the busy season. Good benefits. Do your job and fo home. Nice people it could be a lot worse.

    Cons

    Share holders are the concern, Not the customer. Management seems to try to fly under the radar of upper management. Thats not my job is a very popular answer from everyone. No one wants to work as a team. Very frustrating.

    Advice to Management

    You know the people that want to see the business do well. Trust them and ask for help.


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