Suburban Propane Reviews | Glassdoor

Suburban Propane Reviews

Updated August 2, 2017
115 reviews

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2.5
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Michael J. Dunn, Jr.
35 Ratings

115 Employee Reviews

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Pros
  • Stable company with good benefits (in 9 reviews)

  • good benifits, good pay and nice trucks (in 5 reviews)

Cons
  • Your managers are scared of upper management to ask for anything (in 9 reviews)

  • Low pay and no advancement options (in 7 reviews)

More Pros and Cons

  1. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Suburban Propane full-time (More than 10 years)

    Pros

    As a Supervisor, I am able to make some decisions but not all. I enjoy working with my team. The Contact Center is like a family.

    Cons

    Pay, Benefits are good other than cost increases with less coverage.


  2. Helpful (1)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suburban Propane full-time

    Pros

    ... Well...at least they pay you.

    Cons

    No employee consideration. No supervisor consideration. Just not the best place to work.

  3. Helpful (1)

    "Regional sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager
    Former Employee - Regional Sales Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Suburban Propane full-time (More than 8 years)

    Pros

    They leave you alone to sell and make money . Decent benefits that got worse every year

    Cons

    Lack of real sales guidance, lack of respect, tight on budget to purchase new equipment, hypocrite at mgmt level, no opportunity to move up

    Advice to Management

    Start thinking long term instead of immediate share holders.


  4. Helpful (1)

    "Management not truthful when hiring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Suburban Propane full-time (More than 5 years)

    Pros

    People I have worked with are people and great reps and have been dedicated and now gone and I have no more pros

    Cons

    Management they are not honest when you are hired.The most you get for a raise is maybe a nickel or a quarter if anything. Your managers are scared of upper management to ask for anything. Suburban would rather lose all their great employees especially in there office ( customer service reps who really work hard then try to keep them , these reps really deserved more. The human resource do not trust even know everything is to be private it's not. The Corp office get way more then any other office as far as raises and time off.Reps on the inside get no respect. You make pennies and get no we're you could work so hard and at the end of the year your annual review it means nothing. Managers they get bonuses at end of the year even know they tell you they don't. They say that they care about your health and well being they don't. Other companies are paying way more and offer other benefits don't work for this company everything goes to management pockets of the stock holders and all upper management. Why can and office bring in over 5 million a year or less still in the millions and give there employees nothing in the office. There have been so many complaints it's awful. They would rather work you to death doesn't matter how dedicated you are you get nothing. I think that Human Resources and there corporate office should be in investigated: All I can say don't work for this company.

    Advice to Management

    Please try and fight for your employees who really deserve it they are who makes your company give them something give them in office incentive. Try to fight for raises don't do afraid of upper management.


  5. Helpful (1)

    "You signed up for it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Tech Master
    Current Employee - Service Tech Master

    I have been working at Suburban Propane full-time (More than 10 years)

    Pros

    Plenty of hours, coworkers are great sometimes. Depending on if you play fair with on call schedule. If this is a pro... great job security as they can't seem to find or hire drivers and techs. Either the pay is low or everyone is happy at their current employer... company vehicles are newer, not driving junk

    Cons

    Our particular branch has lazy managers or managers that don't seem to have common sense. Maybe corporate makes them rag dolls. On call schedule is what it is. Some days are super crazy busy and others are easy, lots of driving, every office is different. Our office has little training, figure it out and when in the ranks of drivers or techs no advancement. There are different levels of techs they just don't want pay more so no training to advance

    Advice to Management

    Make your employees feel appreciated...


  6. Helpful (4)

    "CRS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mount Kisco, NY
    Former Employee - Anonymous Employee in Mount Kisco, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Suburban Propane full-time (More than 3 years)

    Pros

    Co-Workers are good and customers aren't so bad.

    Cons

    Mangement is horrible, there is absolutely no appreciation, its like going to hell for 9 hours a day, there is always drama, management is over stressed and takes it out on staff, the two managers don't even work well together, beyond there we were never staffed properly so the staff that is there is worn down. There is also no career growth here even if they say there is and absolutely no raises more than .20 a year when management gets a huge bonus for the work we do.

    Advice to Management

    Quit before you get fired because this whole company needs to revamp.


  7. "OK but insurance is horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    lots of hours in the winter

    Cons

    bad medical and dental insurance that is offered

    Advice to Management

    have better insurance to offer

  8. "On-hand and in-the-field installation of residential and commercial gas applications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in Charlotte, NC
    Current Employee - Service Technician in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Suburban Propane full-time (More than 3 years)

    Pros

    Working with customers to satisfy their needs dealing with heat, hot water, and recreational applications such as pool heaters and grilling

    Cons

    You're working to make stockholders happy. More money for the big man and not as much for yourself. Also winter is crucial to be available at all times


  9. "Not as bad as some of these other reviews show"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Propane Service Technician I in Mount Kisco, NY
    Current Employee - Propane Service Technician I in Mount Kisco, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Suburban Propane full-time (More than a year)

    Pros

    -Work available year round and overtime
    -Decent starting pay
    -Management encourages advancement within company
    -Good work/life balance

    Cons

    -Dealing with some customers can be challenging
    -Equipment breakdown can be frustrating


  10. "Suburban employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brewster, NY
    Former Employee - Anonymous Employee in Brewster, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Suburban Propane full-time (More than 5 years)

    Pros

    At times, unlimited overtime available.

    Cons

    Work load leans toward the most productive, in short time workload can double due to staff changes forcing on call and overtime. Communication is poor.

    Advice to Management

    Spread the work load, get out in the field some times and not rely on the Computer screen.


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