Suburban Propane Reviews

Updated May 7, 2021

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3.1
36%
Recommend to a Friend
47%
Approve of CEO
Suburban Propane President and CEO Michael A. Stivala (no image)
Michael A. Stivala
39 Ratings
Pros
  • "They have Good benefits and competitive pay(in 10 reviews)

  • "Fast paced in winter months, good pay for area no college required(in 8 reviews)

  • Cons
  • "No loyalty from upper management(in 14 reviews)

  • "No raises, extremely slow in summer, management is a joke(in 10 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great company

      May 7, 2021 - Manager in Boise, ID
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Management team and benefits program

      Cons

      Seasonal highs and lows are demanding

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    2. 2.0
      Former Employee, more than 1 year

      Poor Management/Operations, Low Pay for Amount of Work/Stress

      Apr 26, 2021 - Customer Relations Specialist in Rutland, VT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Steady employment - Weekends/holidays off (can be a con if you are new - you will get the absolute last choice of days off/vacation time because everyone else gets to choose before you - time off is awarded by seniority) - Paid Vacation - Medical/Dental/Vision Insurance is very good - 401k Matching up to 6%

      Cons

      - 99% of calls are complaints about pricing or work done by technicians - Suburban is overpriced, you will be expected to sell this to people as "normal" and "average pricing" when it is not, you are expected to lie right to customer's faces about pricing - Management, office staff, and field techs/drivers do not communicate and rarely know what people in other departments are doing - Policy and procedure are unclear and are rarely followed, meaning customers do not always get the same experience depending on who they encounter at the company - Suburban does not care about taking care of customers and making sure they have heat, Suburban is only concerned about margins and profits - Customers are awful both because they are being overpriced and given shoddy service and because they are generally rude and entitled. - You will be forced to attend various training events and seminars, but when you get back to your office you will realize none of what you learned is relevant or effective, but you will be reprimanded for not using exact words and phrases you were taught - You will receive a yearly raise (pro), but it will be so little that it feels like a slap in the face considering the amount of stress you endure and the amount of work you do. Oh, and it will be relative to the other people you work with. Ex. "Here is a 20 cent an hour raise. It could have been more, but I gave Jane 25 cents and she has been here longer than you so..."

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      1 person found this review helpful
    3. 5.0
      Current Employee

      Solid Company

      Apr 25, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Management, benefits package, and co-workers

      Cons

      Winter demands - but nature of the business.

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    4. 2.0
      Current Employee, more than 1 year

      People are nice but the upper management just cares about the bottom line

      Mar 31, 2021 - Marketing Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All of my team members are really caring. The management is also open to suggestions. 10 days of PTO + 8 days of sick leaves.

      Cons

      Even in the pandemic, they are making employees come to work. EVEN WHEN our jobs are such that we can easily WFH. That just shows you how little the upper managements care about their employees. Only 6 public holidays. Jan, May, July, Sep, Nov, Dec

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    5. 5.0
      Current Employee

      Mid-size energy company

      Feb 26, 2021 - Office Coordinator in Denville, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, a great number of employees have been there for way over 5 years, good leadership team, great location. Have offices coast to coast.

      Cons

      Cannot think of anything bad.

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    6. 4.0
      Former Employee, more than 1 year

      Overall pretty good

      Mar 14, 2021 - Operations Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots to do and had a great staff

      Cons

      Work life balance could be revised

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    7. 1.0
      Former Employee, more than 1 year

      Former Employee

      Mar 27, 2021 - Worker 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None that I can think of.

      Cons

      Very Political. Terrible HR, and upper management. They don't care about customers or employees. Negative environment created by HR and management, where everyone is hostile down from management to hourly workers. Employees always fighting. No structure, organization, or procedures. Extremely stressful place to work at. Stay away from this place for your own sanity.

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    8. 4.0
      Former Employee

      Crc

      Feb 21, 2021 - Collections Specialist in Pensacola, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great staff great benefits and pay

      Cons

      Long commute getting off at 5

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    9. 4.0
      Current Employee

      Good company.

      Jan 26, 2021 - Delivery Driver in Mauston, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Challenging, pay is ok, predictable work days.

      Cons

      On-call work, slow to no advancement opportunity

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    10. 3.0
      Current Employee, more than 3 years

      My review

      Feb 27, 2021 - PAYROLL Associate in Whippany, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company offer great benefits and pay if you are in upper management

      Cons

      pay, upper management and work environment due to Covid

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