Suddenlink Communications Reviews | Glassdoor

Suddenlink Communications Reviews

Updated March 25, 2017
266 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
Suddenlink Communications CEO Jerry Kent
Jerry Kent
127 Ratings

266 Employee Reviews

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Pros
  • Great cable discount basically free cable and internet (in 26 reviews)

  • Plus you get free cable and internet (in 48 reviews)

Cons
  • But no one from upper management or corporate will share any information (in 17 reviews)

  • And since that time, rumors have been spreading that the call center may be closing soon (in 15 reviews)

More Pros and Cons

  1. "Built, Broken, Rebuild"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Suddenlink Communications full-time (More than 3 years)

    Pros

    Many of the people who work here are wonderful. Great benefits including most services.

    Cons

    No raise in 3 years even though I've consistently "Exceeded Expectations" on reviews.

    Advice to Management

    Really make an effort to get to know the value of your employee.


  2. "wont recommend it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Engineer in Tyler, TX
    Former Employee - NOC Engineer in Tyler, TX

    I worked at Suddenlink Communications (Less than a year)

    Pros

    supportive team and good place to learn but nothing more

    Cons

    pay low, management sucks and not a good environment to work


  3. "Maintenance technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Suddenlink Communications full-time

    Pros

    Good field supervisors, above average pay, and good co-workers

    Cons

    Work and personal life takes a hit, upper management are set in their ways.

    Advice to Management

    Need to listen to your techs and boost morale.


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  5. "Customer Care Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Suddenlink Communications full-time

    Pros

    Benefits, work/life balance, great team to work with, flexible time off.

    Cons

    None that I can think of.


  6. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Suddenlink Communications full-time

    Pros

    Everything is good. I believe the culture is great.

    Cons

    They don't have a bench press in the gym.

    Advice to Management

    Keep up good work


  7. "Newish employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Dallas, TX
    Current Employee - Tech Support Representative in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Suddenlink Communications full-time (Less than a year)

    Pros

    Good, constant feedback on performance measures, supportive mid-management, good corporate ideals that fall a bit short of actualization.

    Cons

    Training abbreviated, misleading job description pre-hire. Was told would be doing tech support only, but sales and billing are at least 40% of workload. Products not as promised (dl speeds, TiVo issues, VOD issues). Nickle&dime of customers such as $50 service calls even when SL equipment at fault.

    Advice to Management

    Break your call center agents into the specialties as described by talent acquisition/HR. Don't sell 200Mbps/down and be unresponsive to customers who have yet to hit 50M/down at speedtest.net. Re-examine pricing! I get $400/mo. in retail services that I would not pay $100/mo. retail to receive. Expect & concentrate on more 1G internet subscribers that reject all other services, but ONLY if you can deliver 800M/dn *consistently* to them.


  8. "Account Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lubbock, TX
    Former Employee - Anonymous Employee in Lubbock, TX

    I worked at Suddenlink Communications full-time (More than 3 years)

    Pros

    Commission, perks like free services, benefits

    Cons

    Micro managment, changes with new owner


  9. "Workforce"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suddenlink Communications full-time

    Pros

    Flexible and awesome team environment.

    Cons

    Low pay and lots of red tape.


  10. "Overall good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Suddenlink Communications full-time (More than 10 years)

    Pros

    good benefits, good working conditions

    Cons

    poor work/life balance, poor communication between management and employees

    Advice to Management

    communicate with employees


  11. "Great co-workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Suddenlink Communications full-time (More than 3 years)

    Pros

    Co-workers are great. Benefits are excellent.

    Cons

    Getting ahead is difficult.



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