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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The benefits are great and affordable" (in 75 reviews)
- "The pay was good for the area and for the job requirements." (in 47 reviews)
- "Great people to work with" (in 23 reviews)
- "Excellent training and they take good care of you initially in the beginning" (in 16 reviews)
- "Coworkers are great." (in 9 reviews)
- "Altice management is horrible" (in 31 reviews)
- "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" (in 18 reviews)
- "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." (in 13 reviews)
- "long hours and un real expectations" (in 11 reviews)
- "Certain managers look after certain employees because of the color of there skin." (in 8 reviews)
Ratings by Demographics
This rating reflects the overall rating of Suddenlink Communications and is not affected by filters.
- 1.0Oct 17, 2023Retail Sales AssociateFormer Employee, more than 8 yearsBatesville, AR
It does have good benefits and you can make good commissions.
They do not care about their customers or employees. They have things so locked down that you cannot help your customers and they could care less about their employees. The only thing they care about is making more money and how much product can you talk someone into. Many of us were laid off during Covid with the impression that the stores would be reopen and everyone called back as soon as possible, but that was not the case.
- 3.0Sep 10, 2023ManagerFormer Employee, more than 1 yearSaint Louis, MO
Good people. Decent work / life balance. Good leadership.
They got bought by a company and were quickly taken apart. Never a good thing to go through.
- 4.0Sep 8, 2023Technical Operations SupervisorFormer Employee, more than 3 yearsTyler, TX
Self promotion for techs, company vehicle, all tools provided.
Not enough people to handle the overwhelming quota.
- 1.0Aug 29, 2023Sales RepresentativeFormer Employee, more than 5 yearsTyler, TX
Typycal call center work. Paid great if you were good on the phones
Altice bought it and it all went downhill. Every aspect of it
- 1.0Aug 11, 2023Media Sales ExecutiveFormer Employee, more than 1 yearCharleston, WV
I can think of absolutely zero pros
Micro managed hell, super terrible mngmnt, They formed a committee to figure out how to keep employees and before the first meeting, 2 of the committee members quit
- 3.0Feb 16, 2023Tech Support RepresentativeCurrent Employee, more than 3 yearsTyler, TX
Can be a fun position if you like troubleshooting and talking to people.
Sales quotas. Situations caused by the field can be difficult to overcome on the phone depending on how much access to information you are allowed, ie. CMTS access, ability to speak directly to dispatch/ field, and ability to pull detailed signal information.
- 2.0Jul 21, 2022Anonymous EmployeeFormer Employee, more than 5 yearsTyler, TX
Free/reduced internet services. 1 hour lunch with certain schedules Somewhat flexible shifts for students
Too much mandatory overtime (2011-2017) that would count against you if you didn't show. Managers and supervisors not enough time to coach or train. HR only cared to save their own rear and didn't care for employees. Phone reps were treated as replaceable by management. Selling in every customer interactive department. It was difficult to sell in tech support. How can you sell if their service is already broken? Almost no cool down time in-between calls. back to back until an official break or lunch scheduled. Restroom breaks or 'personal' time extremely founded upon and I almost got written up for excessive use. Save your bladder until breaks, or don't drink any water on shift. Any time not on a call or that isn't pre-scheduled counts negatively on your report card.1
Suddenlink Communications Reviews FAQs
Suddenlink Communications has an overall rating of 2.8 out of 5, based on over 504 reviews left anonymously by employees. 41% of employees would recommend working at Suddenlink Communications to a friend and 27% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.
41% of Suddenlink Communications employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Suddenlink Communications 2.6 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.