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Suddenlink Communications Reviews
Updated Oct 17, 2023
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Found 489 of over 504 reviews
41% Recommend to a Friend
48% Approve of CEO
Found 489 of over 504 reviews
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Recommend to a Friend
Approve of CEO
Dexter Goei
85 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" (in 18 reviews)
- "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." (in 13 reviews)
Ratings by Demographics
This rating reflects the overall rating of Suddenlink Communications and is not affected by filters.
- 5.0Jan 31, 2023Learning and Development ManagerFormer EmployeeTyler, TX
Pros
People are the best benefit
Cons
Advancement is the worst thing
- 1.0Oct 17, 2023Retail Sales AssociateFormer Employee, more than 8 yearsBatesville, AR
Pros
It does have good benefits and you can make good commissions.
Cons
They do not care about their customers or employees. They have things so locked down that you cannot help your customers and they could care less about their employees. The only thing they care about is making more money and how much product can you talk someone into. Many of us were laid off during Covid with the impression that the stores would be reopen and everyone called back as soon as possible, but that was not the case.
- 3.0Sep 10, 2023ManagerFormer Employee, more than 1 yearSaint Louis, MO
Pros
Good people. Decent work / life balance. Good leadership.
Cons
They got bought by a company and were quickly taken apart. Never a good thing to go through.
- 4.0Sep 8, 2023Technical Operations SupervisorFormer Employee, more than 3 yearsTyler, TX
Pros
Self promotion for techs, company vehicle, all tools provided.
Cons
Not enough people to handle the overwhelming quota.
- 1.0Aug 29, 2023Sales RepresentativeFormer Employee, more than 5 yearsTyler, TX
Pros
Typycal call center work. Paid great if you were good on the phones
Cons
Altice bought it and it all went downhill. Every aspect of it
- 1.0Aug 11, 2023Media Sales ExecutiveFormer Employee, more than 1 yearCharleston, WV
Pros
I can think of absolutely zero pros
Cons
Micro managed hell, super terrible mngmnt, They formed a committee to figure out how to keep employees and before the first meeting, 2 of the committee members quit
- 4.0May 5, 2023Billing SpecialistFormer EmployeeLake Havasu City, AZ
Pros
Fair Pay and flexible hours
Cons
Having to bid Quarterly for schedule
- 5.0Apr 20, 2023Customer Service Representative (CSR)Current EmployeeOrlando, FL
Pros
Great place to work love it
Cons
Long hours great staff pay
- 3.0Feb 16, 2023Tech Support RepresentativeCurrent Employee, more than 3 yearsTyler, TX
Pros
Can be a fun position if you like troubleshooting and talking to people.
Cons
Sales quotas. Situations caused by the field can be difficult to overcome on the phone depending on how much access to information you are allowed, ie. CMTS access, ability to speak directly to dispatch/ field, and ability to pull detailed signal information.
- 2.0Jul 21, 2022Anonymous EmployeeFormer Employee, more than 5 yearsTyler, TX
Pros
Free/reduced internet services. 1 hour lunch with certain schedules Somewhat flexible shifts for students
Cons
Too much mandatory overtime (2011-2017) that would count against you if you didn't show. Managers and supervisors not enough time to coach or train. HR only cared to save their own rear and didn't care for employees. Phone reps were treated as replaceable by management. Selling in every customer interactive department. It was difficult to sell in tech support. How can you sell if their service is already broken? Almost no cool down time in-between calls. back to back until an official break or lunch scheduled. Restroom breaks or 'personal' time extremely founded upon and I almost got written up for excessive use. Save your bladder until breaks, or don't drink any water on shift. Any time not on a call or that isn't pre-scheduled counts negatively on your report card.
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Suddenlink Communications Reviews FAQs
Suddenlink Communications has an overall rating of 2.8 out of 5, based on over 504 reviews left anonymously by employees. 41% of employees would recommend working at Suddenlink Communications to a friend and 27% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.
41% of Suddenlink Communications employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Suddenlink Communications 2.6 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Suddenlink Communications to be management, career development, benefits and the cons to be culture, senior leadership.
