Suddenlink Communications Employee Reviews about "free cable"

Updated Oct 28, 2019

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2.8
39%
Recommend to a Friend
39%
Approve of CEO
Suddenlink Communications CEO Dexter Goei (no image)
Dexter Goei
47 Ratings
Pros
  • "Great company, fast paced, free cable & internet discounts on other services such as security,phone & PPV programming(in 54 reviews)

  • "Decent commission and good benefits(in 38 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "free cable"

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  1. "Dispatcher II"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dispatcher 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Suddenlink Communications full-time for more than 5 years

    Pros

    Great company, fast paced, free cable & internet discounts on other services such as security,phone & PPV programming.

    Cons

    I really have none the pay is decent and, once you become part of the team you feel like family they really care as long as your putting in the effort as well I only wish I could move back to work in their Bryan Texas service area again.

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  2. "bbt2"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ozark, MO
    Doesn't Recommend

    I worked at Suddenlink Communications full-time for more than a year

    Pros

    company truck, free cable and cell phone

    Cons

    long hours and un real expectations


  3. Helpful (1)

    "Support"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support in Tyler, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Suddenlink Communications full-time for more than 3 years

    Pros

    Good place to start out and learn a lot as far as customer service - if you pay attention and actually care. Chat vs Phone support is much better. Potential for commission if you really try; though most customers are coming (in chat) trying to be discrete behind a monitor to either downgrade, disconnect, or complain about their bill, or tell you to call them (none too which you do/really help with*because you want that commission*). Good benefits. Free cable and internet. That's about it.

    Cons

    Poor management. Poor communication. Slow Response Time. No real ability to help the customer unless you provide a dumb downed explanation, direct them to another department, or are able to upgrade them. No longer have the advancement (level 2-4). Commission is good, but since it is hard, it's competitive (the commission plan is awful). HIGH turnover. Too many changes at one time for the customers and the company.

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  4. "Had a great career working for Suddenlink as a Technical Ops Supervisor"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Operation Supervisor in Rocky Mount, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Suddenlink Communications full-time for more than 10 years

    Pros

    Pay was good, and benefits where great, vac time, Holiday pay, company vehicle, 401K, 6% company match, discount cable, free uniforms

    Cons

    Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country.

  5. "Analyst"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Suddenlink Communications full-time

    Pros

    Free cable and internet Good pay Excellent health care coverage 2 weeks paid time off for new hires

    Cons

    Strong lack of communication within the company Since this new company bought out suddenlink (AlticeUSA) lots of jobs have been on the chopping block and there isn't any unity within the company. It's more like every man for themselves.

  6. "Beware"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Systems Support Engineer in Parkersburg, WV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Suddenlink Communications full-time

    Pros

    Free cable (if you live on the Suddenlink plant) Work truck

    Cons

    Incompetent leadership that reports only to Cablevision in NYC Local engineering being converted to smart hands Lack of proper materials, tools, and training for projects Company doesn't understand what engineers do Little to no future advancement opportunities Insane work hours Low industry pay

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  7. "Technical Support Agent"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tyler, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Suddenlink Communications full-time for less than a year

    Pros

    Free cable and internet; a great group of people to work WITH ... not work FOR; good benefits

    Cons

    Favoritism shown to certain people; technical support agents were forced to SELL SELL SELL and that annoyed an "already angry customer" calling in with technical issues

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  8. "They sell communication, they don't use it"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Tyler, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Suddenlink Communications full-time for more than 5 years

    Pros

    Some people are great to work with, and you get free cable and internet. Work experience is great for learning new things in life, if you can master this crazy work environment, then you can master most anything.

    Cons

    No ability to advance, and due to buy out, no raises for over a year. Teams do not communicate process changes within the company and will not establish a basis in which all parties are involved. Expected to work 50-60 hours a week (weekend work) without extra pay. Take on 200-600 projects at a time which is unmanageable. Company is trying too hard to be something they are not and pushing the employees to far and thin without backup.

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  9. "Prior to buyout, good to work for"

    3.0
     in Tyler, TX
    Negative Outlook

    I worked at Suddenlink Communications

    Pros

    Previously good benefits, free cable, caring teammates

    Cons

    Work on communication, new company seems to be highly focused on profits only, getting rid of lots of long term employees

  10. Helpful (2)

    "Was a great place tell company was sold"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Ccr IV Tech Support 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Suddenlink Communications

    Pros

    Suddenlink was a family first business that cared for employees great pay great benefits and worked with its employees free cable and internet as well

    Cons

    Company purchased by altice and after 6 months they closed several call centers putting 100s of employess out of work and causing current employees to work overtime to replace them although they did give an ok severence people still were out of work when these employees never planed on leaving the call centers closed were top performing

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