Suddenlink Communications Employee Reviews about "free cable"

Pros

Great company, fast paced, free cable & internet discounts on other services such as security,phone & PPV programming.

Cons

I really have none the pay is decent and, once you become part of the team you feel like family they really care as long as your putting in the effort as well I only wish I could move back to work in their Bryan Texas service area again.

Pros

Good place to start out and learn a lot as far as customer service - if you pay attention and actually care. Chat vs Phone support is much better. Potential for commission if you really try; though most customers are coming (in chat) trying to be discrete behind a monitor to either downgrade, disconnect, or complain about their bill, or tell you to call them (none too which you do/really help with*because you want that commission*). Good benefits. Free cable and internet. That's about it.

Cons

Poor management. Poor communication. Slow Response Time. No real ability to help the customer unless you provide a dumb downed explanation, direct them to another department, or are able to upgrade them. No longer have the advancement (level 2-4). Commission is good, but since it is hard, it's competitive (the commission plan is awful). HIGH turnover. Too many changes at one time for the customers and the company.

Pros

Free cable (if you live on the Suddenlink plant) Work truck

Cons

Incompetent leadership that reports only to Cablevision in NYC Local engineering being converted to smart hands Lack of proper materials, tools, and training for projects Company doesn't understand what engineers do Little to no future advancement opportunities Insane work hours Low industry pay

Pros

Free cable and internet; a great group of people to work WITH ... not work FOR; good benefits

Cons

Favoritism shown to certain people; technical support agents were forced to SELL SELL SELL and that annoyed an "already angry customer" calling in with technical issues

Pros

Some people are great to work with, and you get free cable and internet. Work experience is great for learning new things in life, if you can master this crazy work environment, then you can master most anything.

Cons

No ability to advance, and due to buy out, no raises for over a year. Teams do not communicate process changes within the company and will not establish a basis in which all parties are involved. Expected to work 50-60 hours a week (weekend work) without extra pay. Take on 200-600 projects at a time which is unmanageable. Company is trying too hard to be something they are not and pushing the employees to far and thin without backup.

Pros

Suddenlink was a family first business that cared for employees great pay great benefits and worked with its employees free cable and internet as well

Cons

Company purchased by altice and after 6 months they closed several call centers putting 100s of employess out of work and causing current employees to work overtime to replace them although they did give an ok severence people still were out of work when these employees never planed on leaving the call centers closed were top performing