Suddenlink Communications Employee Reviews about "upper management"

Updated Aug 25, 2020

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2.8
39%
Recommend to a Friend
39%
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Suddenlink Communications CEO Dexter Goei (no image)
Dexter Goei
47 Ratings
Pros
  • "Great company, fast paced, free cable & internet discounts on other services such as security,phone & PPV programming(in 54 reviews)

  • "Decent commission and good benefits(in 38 reviews)

  • Cons
  • "lack of communication from upper management(in 25 reviews)

  • "long hours and un real expectations(in 16 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "upper management"

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    1. 5.0
      Former Employee, more than 5 years

      Great company

      Mar 19, 2019 - Direct Sales Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work for. Great benefits/employee perks. Excellent pay in Direct Sales if you're willing to work.

      Cons

      Upper management is quite political. Almost no leadership training since the Altice USA acquisition.

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    2. 3.0
      Former Employee, less than 1 year

      Construction

      Jul 3, 2020 - Construction Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people I worked with were great people

      Cons

      lack of communication from upper management

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    3. 1.0
      Current Employee, less than 1 year

      no concern of customer

      Aug 25, 2020 - OUTSIDE SALES in Conroe, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Compensation is fantastic, if you can make a sell.

      Cons

      horrible customer service, it's obvious that upper management has let many jobs fall off the map, only halfway completed. This is only by my observation.

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    4. 4.0
      Current Employee, more than 5 years

      Teamwork Atmosphere

      Jul 22, 2019 - Direct Sales Representative in Muskogee, OK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Upper management seems to really care about how to make the business better and listens to input from employees for creative solutions. Commission structure is competitive and training is top notch!

      Cons

      Because Direct Sales is ultimately a “Sales” job, sometimes to get ahead you have to be very creative. If you don’t feel comfortable with that, this isn’t the job for you. It’s also difficult in Direct Sales to move up quickly unless you’re willing to relocate. The Supervisor role is a financially rewarding position, so there isn’t much turnover there.

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    5. 3.0
      Former Employee, more than 8 years

      Former Employee turned customer

      Aug 26, 2018 - Anonymous Employee in Tyler, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work environment from upper management down

      Cons

      inter-department communication was lacking at times

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    6. 3.0
      Former Employee, more than 5 years

      Supervisor

      Jun 10, 2018 - Supervisor in Lubbock, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked with good people on the call center floor

      Cons

      Upper management can be shady. I saw them screw over hourly employees all the time.

      2 people found this review helpful
    7. 4.0
      Former Employee, less than 1 year

      Standard Call Center job, with a small town feel.

      Feb 9, 2011 - Call Center - Technical Support in Greenville, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Free Cable and internet -Supervisors are all very cool, they will do everything to try and get you paid better, get good days off, win incentives, etc. - Rather flexible with sick time/vacation time. - Pay is adequate compared to other jobs in greenville - Hours are all rather steady (call center is open 8am-10pm, no night shifts)

      Cons

      - Sales is pushed on everyone - if you do not sell, you will not be recognized - ever. No matter what position you are in. - Upper managements seems to work against supervisors in making this a nice place to work. Upper management will require OT, and push new protocols that are more about making reps take on more responsability so that other departments have less to do. Supervisor's know how stressful the CSR's job already is and they have a hard time enforcing alot of the new protocols as CSR's have so much on their plate to begin with. - The marketing team is supposed to take care of sales incentives for the call center and they fail so hard at it. The old marketing person got promoted and the new person has no idea what he is doing. CSR's constantly have to check their sales, check his math, email him about discrepencies, and basicly do his job for him. If you think you should have won a prize (prizes could be as big as trips to vegas, flat screen tv's, ipads, etc) you really needed to put up a stink to get it.

      3 people found this review helpful
    8. 3.0
      Current Employee, less than 1 year

      Direct manager can make or break your expierence at Suddenlink

      Feb 10, 2010 -  in Saint Louis, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Strong company performance leads to good job stability Great benefits and competitive pay Hard working employees Senior management is visible

      Cons

      Competitive work environment, little encouragement for job diversification or advancement Very political environment. Important to make friends with upper management Corporate headquarters far from operations

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      3 people found this review helpful
    9. 4.0
      Former Employee, more than 3 years

      Change is constant, if you can deal with that then you can have a good time at Suddenlink.

      Feb 5, 2015 - CSR-Technical Support in Parkersburg, WV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The training is relatively good and the trainers themselves are great people. They're nice, fun, and they really do want to see you succeed. The pay was good for the area and for the job requirements. It's a job that almost anyone can do with training, so the pay was reasonable considering that. The vacation and sick time were very reasonable, probably better than average. Benefits were fairly good too, I think they offer them after 90 days but it's hard to remember. Another nice thing is that you get free cable and internet, with no cap on your internet usage and almost every channel available. Having said all that, the number one reason to stay at Suddenlink is because of the people that work there. Despite all the BS from upper management, just about every supervisor is nice and helpful, and the VP of the Atlantic region (and the one in charge of the call center) Katie Kelly is super awesome. Really, she's a great person.

      Cons

      Working in a call center gets very old, very fast. Over the time I worked there, sales requirements also got more and more harsh, and customer service seemed to take a back seat to selling. Communication between upper management and the customer service reps was shoddy at best, and downright deceitful at worst. A policy may change without you ever knowing about it (especially if it's a beneficial change to the attendance policy), or you can ask 3 supervisors the same question and get 5 different answers for example. There's little room for advancement above supervisor. There simply weren't many positions above supervisor, and the people that occupied them had been around for a long time and weren't going anywhere.

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      2 people found this review helpful
    10. 3.0
      Current Employee, more than 8 years

      Typical call center environment

      Jun 22, 2016 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have made a few good workplace friends, even a few I would consider friends outside of work. The pay wasn't to bad for region

      Cons

      With the sale to Altice, several positions have been eliminated since April from the North Carolina region. And since that time, rumors have been spreading that the call center may be closing soon. And if you're paying attention the writing is on the wall that the rumors are true. But no one from upper management or corporate will share any information. Before the Altice purchase, it was the typical call center environment. Very political and high school like. Very rarely did promotions go to those deserving .

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      2 people found this review helpful
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