SugarCRM Reviews | Glassdoor

SugarCRM Reviews

Updated February 2, 2017
139 reviews

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Full-time Part-time

2.7
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SugarCRM CEO Larry M. Augustin
Larry M. Augustin
78 Ratings

139 Employee Reviews

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Pros
Cons
  • Growing pains -- but that is to be expected with a company that is growing (in 8 reviews)

  • Moving on, the Sales team is a revolving door (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Support Team With Lots of Opportunities to Learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    Work remotely, easy communication with management team in Support department, lots of resources to learn from day-to-day, good work-life balance. Most everyone on my team is very approachable and easy to work with.

    Cons

    Things seem stable now after better sales quarters, but it's still a little unclear on where things will go long-term.


  2. Helpful (16)

    "Ugh"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cupertino, CA
    Former Employee - Anonymous Employee in Cupertino, CA

    I worked at SugarCRM full-time (More than 5 years)

    Pros

    Snacks, the occasional movie, quarterly chair massage, food if you are lucky. Good health benefits. Work life balance.

    Cons

    Constant management turnover. Management reversing strategy/direction. Change in job duties due to outsourcing. Skill stagnation. Doing useless work. No possibility to advance. Inconsistent reviews. Being treated differently than peers. Non-engineering are second class people.


  3. Helpful (10)

    "Certain departments are good, but overall this company is adrift"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Cupertino, CA
    Former Employee - Technical Support Specialist in Cupertino, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than 3 years)

    Pros

    Good salary. You can work remotely for some departments. Support group has pretty good management team. Tons of schwag.

    Cons

    The company has no direction, aside from attempting to surpass last quarter's sales numbers. Top leadership has no vision and utterly uninspiring.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Former employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible working style, good mid level management

    Cons

    These who stayed during the lay off should have been better compensated.

    SugarCRM Response

    Jan 24, 2017 – Manager, Talent Acquisition Programs

    Thank you for sharing your feedback. We are happy to hear you enjoyed the flexible work environment while at SugarCRM. We appreciate your input and will share it with our management team. We wish ... More


  6. Helpful (22)

    "Career Killer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than a year)

    Pros

    Not much to recommend this company other than people are really nice.

    Cons

    There is a lot confusion about the business direction so you will not have a chance to achieve anything meaningful to advance your career. They are more concerned about their image than coming up with an effective strategy to grow.


  7. Helpful (12)

    "Sales Rep- Poorly run software company that lacks a true consistent vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Las Vegas, NV
    Former Employee - Sales Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than a year)

    Pros

    Some smart people who work there
    Decent pay
    Decent benefits
    Good reputation within tech community & ISVs
    Good if you are happy staying in the small business sales segment (average transactions below 10k ARR)

    Cons

    Shrinking market share, they get routinely beat by the competition in the up market
    Poor option if you want to sell into the upmarket, product is not deep or broad enough to compete with the market leaders. They dont have marketing automation & service clouds for the mid-market and enterprise
    Poor leadership, very bad culture of gossip...the proof lies in their Salesforce white papers, where they gossip and try to create fear about a company who's changed the game and literally invented the cloud from a SaaS-perspective
    No upward mobility, especially outside of HQ


  8. Helpful (11)

    "Move on"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than a year)

    Pros

    I'm no longer working there

    Cons

    There was this great review that was taken down. Too bad. If you post again try taking out all the personal info. It was really good. Sugarcrm is not big enough to play with the big boys. However driving your loyal employees into dirt is going to backfire one day. your HR staff is delusional if they think the turn around is normal for the bay area. Unless you're perfect in the eyes of the C staff you're useless to the company. Backstabbing culture where your co-workers will watch out for themselves. Leave you in the dust and pretend they're your friends. Teamwork is a joke. Prepare to get kicked out. Deliver the product and build based on customer and employee suggestions. Quit telling your engineers to tighten their belts. It just means you slave driving them.

    Advice to Management

    I'm here to give a negative rating to the CEO and the board. They don't know how to run a company. Sell already you don't deserve to own it. How many upper levels do you have to fire before you get to the top brass. So many politics of poison and nepotism. Be humble and stop pretending to be bigger then you are. Maybe the CEO could look at his employees instead of keeping his head down. That would be nice.


  9. Helpful (10)

    "¯\_(ツ)_/¯"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at SugarCRM full-time

    Pros

    Decent pay. Good medical benefits.
    Decent snacks and occasional perks like movie tickets, lunches...

    Cons

    Constant changes with management level. Management keep changing strategy. It feels like the company don't have any clear direction now. Bad management decision making. Team moral is low.


  10. Helpful (12)

    "a dead pond"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (Less than a year)

    Pros

    a great place for people who want a simple work life. no real challenges or frills. the management team is obviously just kicking the can down the road and hoping some day the company gets acquired.

    Cons

    ambitious aim at the market but no solid plan nor product.


  11. Helpful (33)

    "Not what I'd hoped"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good size company, not so big that you get lost in the shuffle, not so small that everything is held together with chewing gum. The variety of snacks come in handy if you have sufficient willpower. Work-life balance is pretty good for most positions. Although like anywhere we have the occasional bad egg, most folks are nice. Interviews are easy, as are reviews.

    Cons

    The company has not taken off like it should have. Competition, bad management decisions, and executive churn all contribute. Generally speaking, it’s not an environment that supports and values employees. The physical work space, usually just a table in a bullpen, is a great example. People figure this out pretty quickly, and the ones with options seem to move on. Employee turnover is high, and the upper managers that haven’t figured out the value in retaining good people are killing the company. Many of us share info with each other. Some departments do a pretty good job of backing their people (Support, Dev), some are the opposite (G&A, Sales). The negative impact the CFO had on the people under him has been astonishing to those of us watching, though somehow he continues with impunity.

    Advice to Management

    Until the company learns its most important assets are its employees, and starts to value and support them, the same trend will continue. This needs to start from the top down.

    SugarCRM Response

    Oct 6, 2016 – Manager, Talent Acquisition Programs

    Thank you for your feedback, as your input is valuable to us. Your feedback will be shared with management. Sugar is in a pivotal time in our company's evolution, and with this comes necessary ... More



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