SugarCRM Reviews | Glassdoor

SugarCRM Reviews

Updated Jun 13, 2019

To filter reviews, or .

Found 179 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
65%
Approve of CEO
Craig Charlton
6 Ratings
Pros
  • "Great people in the office and an international community(in 11 reviews)

  • "The working environment is uniquely welcoming, multicultural but challenging at the same time(in 10 reviews)

Cons
  • "There are likely to be some growing pains along the way, but I fully believe in Sugar's plan for success(in 11 reviews)

  • "A small fish trying to swallow the proverbial CRM whale that is SalesForce(in 7 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (2)

    "Great Company with Room to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time for more than 3 years

    Pros

    1) Career growth. Management is 100% behind supporting my career growth. They provide internal tools like LinkedIn Learning so employees like myself can learn. 2) People. The people here are great. Everyone is work focus and is committed in making the company be more profitable than before. There is a social team that plans quarterly events to bring the company together. 3) Location. SugarCRM is in a location...

    Show More

    Cons

    Nothing that I can think of right now.

    Advice to Management

    More weekly catered food for employees. It can add up at times eating out. More volunteering events. New CEO is doing great so far. At first it seemed as though it would be a daunting task with a new CEO but Craig is transparent and wants to see SugarCRM be the top dominator in the CRM world.

    SugarCRM2019-03-11
  2. "It Is Sweet To Be A Sugar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Desktop Support Lead in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time for less than a year

    Pros

    I have been working in the SurgarCRM IT Dept. for 4 months now and reporting directly to the CIO, Kirk Fjeldheim. I feel Kirk is intelligent, reasonable, very technical and supportive of our ideas. Everyone on our team seems to like his leadership. We mostly have a new IT dept. and everyone is working well together. There is a lot of room to grow here as an IT person since Sugar uses a variety of new technology to...

    Show More

    Cons

    Things are changing, rapidly at times. You have be able to multi-task and be flexible to keep up.

    Advice to Management

    In my opinion, it would be great to add a few strategically located IT support techs at some of our new and existing locations. I think the current team is starting to feel the effects of our recent growth.

    SugarCRM2019-06-09
  3. Helpful (1)

    "Fantastic place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Staff in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time for more than a year

    Pros

    Tons of integrity and business savvy from the top down. Top-notch managers. Great culture. Nice people. People work hard but it's a fun environment.

    Cons

    Not as many chances for advancement as in bigger companies, but there is room for those deserving.

    Advice to Management

    Keep up the good leadership! Sugar is facing some business challenges, like so many companies, but is well-positioned to succeed in the long run. Reviews that have questioned or criticized the culture seem like they're written about an entirely different company. No one here would tolerate abuse or mistreatment. If you're considering applying for a job here, go for it! Don't mistake one person's bad experience (who hasn't...

    Show More
    SugarCRM2019-06-05
  4. "Having a "Real" Voice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time for less than a year

    Pros

    Change is hard so when we had a new CEO start I was nervous but that nervous feeling turned into excitement. In his first company meeting he started by introducing himself on a personal level which required vulnerability and courage. He has been forthcoming and transparent with information, expectations and the vision for the future since day one. If I had to pick two things that make SugarCRM a great place to work, it...

    Show More

    Cons

    Some employees do not embrace change but would rather complain to their peers instead of going to their manager to voice any concerns they may have. Without change you cannot grow.

    Advice to Management

    Please continue to encourage transparency and maintain the employees first culture.

    SugarCRM2019-06-04
  5. "Expanding Portfolio for the Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cupertino, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SugarCRM full-time for more than 3 years

    Pros

    Generally great people across the organization; refreshed management team; stronger financial backing (with commensurate margin and cash control); broadening product portfolio; great customer support.

    Cons

    Decision making process a little cumbersome; uncertainty in where the "center" of the company will be at the end of 2019.

    Advice to Management

    Remember balance the needs of the employees with the needs of the customer and the needs of the investors.

    SugarCRM2019-06-11
  6. "Interview, Hiring and Onboarding Experience was first class!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time for less than a year

    Pros

    People are really nice. Management is very transparent with information.

    Cons

    No company is perfect but I haven't found any red flags.

    Advice to Management

    Keep treating employees as the company's greatest asset!

    SugarCRM2019-05-22

    SugarCRM Response

    May 28, 2019Manager, Global Talent Acquisition

    I’m thrilled to learn you found the interviewing and onboarding experience to be positive – and to use your words – “first class!” Our HR team goes above and beyond to create an exceptional experience for candidates from their first phone screen to their first day to their onboarding ...

    Show More
  7. Helpful (1)

    "Toxic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SugarCRM full-time for more than 5 years

    Pros

    SugarCRM has some good people. The product team has come a long way. They have overcome a number of product issues and have scoped out a solid vision.

    Cons

    As others have posted, SugarCRM has a very toxic work environment. This is led by the CRO who manages by fear, intimidation and bullying. I've also heard that similar issues exist in some of the other organizations. This has caused significant moral issues across the entire company. The company operates in silos, led by a few key people that propagate this toxic environment. Information is not freely shared,...

    Show More

    Advice to Management

    I've worked for SugarCRM for almost 7 years. I've seen a lot of changes, mostly for the worse. Through all of this, I still remain committed to Sugar. While I am encouraged by the new vision, I am very concerned that this vision may be late to the game. I am also very concerned that the greatest obstacle the company needs to overcome is not its vision, but rather its culture, which has become very toxic over the years....

    Show More
    SugarCRM2019-06-13
  8. Helpful (6)

    "Toxic Organisation Lacking Vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SugarCRM full-time for more than 3 years

    Pros

    Handful of great, talented people.

    Cons

    SugarCRM has had the same challenges for many years and its refusal to professionally and maturely deal with these issues is the reason it is lagging behind its competitors. The culture is toxic and the toxicity begins at the very top of the organization. The executive team and upper management is loaded with narcissistic, childish ego maniacs who put self-interest above ALL, including the good of the company. There...

    Show More

    Advice to Management

    Grow up and do the right thing by employees and the company overall. Enough empty words that are not reflective of employees’ daily experience. Enough misdirection and broken promises. Align yourselves with the practices of progressive companies that actually understand people and how to build cultures of the future, fix the work culture of today. Walk your talk. Demonstrate leadership – start acting like it’s a privilege,...

    Show More
    SugarCRM2019-06-04

    SugarCRM Response

    June 4, 2019Chief Executive Officer

    I’m deeply saddened and concerned by the words you have used in this review. “Sexism, bullying, intimidation and abuse” have no place at SugarCRM. Every day we strive to be open and work with integrity. If you have had a different experience at Sugar, I would like to learn more so ...

    Show More
  9. Helpful (5)

    "Toxic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Disapproves of CEO

    I have been working at SugarCRM full-time for more than 3 years

    Pros

    Some of the employees are great to work with.

    Cons

    SugarCRM has a very long way to go. Company culture is awful... Certain managers use intimidation and embarrassment to get their way. If you disagree with them, watch out! Depts are siloed and there is little collaboration or communication. Trust is lacking and with consistent layoffs there is a sense of fear. Sales struggles due to the staleness of the product.

    Advice to Management

    The company isn't going to go anywhere unless you address the issues within upper management and why people are so unhappy. Start with investing in your employees and maybe the product issues will start to work themselves out. Stop making excuses for treating people poorly.

    SugarCRM2019-05-23

    SugarCRM Response

    May 29, 2019Chief Executive Officer

    I’m disappointed to hear that your experience is not meeting your expectations. I see so much opportunity for the new Sugar. As part of our transformation, there will be change and this can be challenging, and at the same time, incredibly rewarding and invigorating. I welcome the ...

    Show More
  10. Helpful (4)

    "Fun place to work and great colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SugarCRM full-time for more than a year

    Pros

    Everyone is welcoming and friendly, even senior staff are approachable. I honestly can't say a bad thing about any of the teams at Sugar. The sales guys are fun, HR people sweet as can be, desktop guys were always helpful, and of course Engineering rocks! The SugarCon events are great. The office is conveniently located in the Bay Area. The occasional company parties in the courtyard area are always a nice break from...

    Show More

    Cons

    Food isn't catered for everyone like most tech companies. The engineering team gets lunch catered once weekly but others teams have felt less valued. Avoid working under the CIO Kirk Fjeldheim. The IT support team quit due to his "who am I going to fire next" attitude and things are quite tumultuous on that team now. Proper 401k matching has been an issue here for a while. The former CEO Larry Augustin recently stepped...

    Show More

    Advice to Management

    Encourage your employees for more work life balance to prevent burnout.

    SugarCRM2019-03-20
Found 179 reviews