SugarCRM Reviews | Glassdoor

SugarCRM Reviews

Updated June 30, 2017
155 reviews

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3.2
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SugarCRM CEO Larry M. Augustin
Larry M. Augustin
90 Ratings

155 Employee Reviews

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Pros
Cons
  • Growing pains, competitive market, and low name recognition (in 9 reviews)

  • The sales team works extremely hard (in 6 reviews)

More Pros and Cons

  1. Featured Review

    "An exciting place to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Engineering in Raleigh, NC
    Current Employee - Director of Engineering in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than 5 years)

    Pros

    Smart people, growing company, interesting technology, and huge potential.

    Cons

    Growing pains, competitive market, and low name recognition.

    SugarCRM Response

    Jun 27, 2017 – Manager, Talent Acquisition Programs

    Thank you for taking time to share your feedback. We are very happy to hear you are enjoying your career at Sugar! Our strategy team is working on exactly those concerns you mentioned above. We... More


  2. Helpful (1)

    "Great new strategy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Cupertino, CA
    Current Employee - Accountant in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (Less than a year)

    Pros

    Executives working together well. Nice to see.
    Highly rated products by customers and analysts.
    Good benefits and pay.
    Nice work environment. Friendly feeling in office.

    Cons

    Need to grow faster. Total company revenue growth has lagged in the past as company switched from SMB to Enterprise sales. Now getting back on track but still more work to be done.
    Company morale was low last fall during layoffs but now very good. Execs must continue watching this.

    Advice to Management

    Keep up the good work. Recent changes are paying off.

  3. "You get what you put into this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SugarCRM full-time (More than 3 years)

    Pros

    Reading many bad reviews may turn people away from this company, but the saying holds true... You get what you put into this company, and the people who are leading it have a good head on their shoulders.

    In my experiences and through what I've seen, SugarCRM management empowers you to own your job and your responsibilities.

    Cons

    The only cons about working here relate to low morale from a recent re-org. I think we've gotten past that, and are on the up-and-up.

    Advice to Management

    Continue to hire well, and promote from within. Be loyal to your employees.


  4. Helpful (1)

    "Current state of Sugar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Sales Representative in Cupertino, CA
    Current Employee - Corporate Sales Representative in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    I have been working in sales for 8 yrs and this is my favorite sales and management team. Everyone is here to help and win together. I come to work every day happy and leave accomplished because I enjoy the people and the product that we not only sell but use daily.

    lots of food, snacks, fruit
    New building with lots of natural light
    New outside courtyard with nice seats, gazebo and TV to catch a sport event
    Lunch and Learn Wed., Tweet for a treat, Monthly bday celebrations.
    Good compensation, decent benefits, and fun sales incentives.

    Cons

    We do not get 401K matched- hope this changes since I see myself here long term.
    The sales team works extremely hard. It would be nice to have an offsite team building sometime.

    Advice to Management

    Keep supporting, motivating, and building the sales team to continue to keep the moral high.


  5. "Corporate Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    -Uniquely positioned in the market
    -Autonomy, run your territory how you deem fit
    -Supportive Team

    Cons

    -Brand still scraping for market visibility (aren't we all though?)


  6. Helpful (1)

    "Love my new career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Cupertino, CA
    Current Employee - Sales in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (Less than a year)

    Pros

    Great Benefits
    Great Pay
    Great People
    Fantastic Work/Life Balance
    I feel challenged (In a good way) with the amount of work I have but its not overwhelming its the perfect amount!
    Amazing Opportunity
    Positive Environment
    Well Stocked Kitchen (Snacks, fruits, yogurt, teas, coffee, ramen ect...)
    My manager is a leader and a great coach! No micromanaging here!
    As a new hire i'm constantly asked if i need assistance with anything
    Open door policy, i feel empowered to talk to my work family (HR, Management, Co-workers) about anything.

    Cons

    I honestly can't think of any....

    Advice to Management

    I love everything about SugarCRM please keep it this way!


  7. "SALES OPERATIONS SPECIALIST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations Manager in Austin, TX
    Former Employee - Sales Operations Manager in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SugarCRM full-time (More than 5 years)

    Pros

    Results driven environment, Employee recognition and Opportunity for advancement

    Cons

    Confidential, Employee Relations, Turn Over

    Advice to Management

    NA

  8. Helpful (22)

    "Ugh"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cupertino, CA
    Former Employee - Anonymous Employee in Cupertino, CA

    I worked at SugarCRM full-time (More than 5 years)

    Pros

    Snacks, the occasional movie, quarterly chair massage, food if you are lucky. Good health benefits. Work life balance.

    Cons

    Constant management turnover. Management reversing strategy/direction. Change in job duties due to outsourcing. Skill stagnation. Doing useless work. No possibility to advance. Inconsistent reviews. Being treated differently than peers. Non-engineering are second class people.


  9. Helpful (12)

    "Certain departments are good, but overall this company is adrift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Cupertino, CA
    Former Employee - Technical Support Specialist in Cupertino, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than 3 years)

    Pros

    Good salary. You can work remotely for some departments. Support group has pretty good management team. Tons of schwag.

    Cons

    The company has no direction, aside from attempting to surpass last quarter's sales numbers. Top leadership has no vision and utterly uninspiring.


  10. Helpful (25)

    "Career Killer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than a year)

    Pros

    Not much to recommend this company other than people are really nice.

    Cons

    There is a lot confusion about the business direction so you will not have a chance to achieve anything meaningful to advance your career. They are more concerned about their image than coming up with an effective strategy to grow.


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