SugarCRM Reviews | Glassdoor

SugarCRM Reviews

Updated April 10, 2017
147 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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SugarCRM CEO Larry M. Augustin
Larry M. Augustin
84 Ratings

147 Employee Reviews

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Pros
Cons
  • Growing pains -- but that is to be expected with a company that is growing (in 8 reviews)

  • The sales team works extremely hard (in 6 reviews)

More Pros and Cons

  1. "Corporate Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    -Uniquely positioned in the market
    -Autonomy, run your territory how you deem fit
    -Supportive Team

    Cons

    -Brand still scraping for market visibility (aren't we all though?)


  2. "Current state of Sugar"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Sales Representative in Cupertino, CA
    Current Employee - Corporate Sales Representative in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    I have been working in sales for 8 yrs and this is my favorite sales and management team. Everyone is here to help and win together. I come to work every day happy and leave accomplished because I enjoy the people and the product that we not only sell but use daily.

    lots of food, snacks, fruit
    New building with lots of natural light
    New outside courtyard with nice seats, gazebo and TV to catch a sport event
    Lunch and Learn Wed., Tweet for a treat, Monthly bday celebrations.
    Good compensation, decent benefits, and fun sales incentives.

    Cons

    We do not get 401K matched- hope this changes since I see myself here long term.
    The sales team works extremely hard. It would be nice to have an offsite team building sometime.

    Advice to Management

    Keep supporting, motivating, and building the sales team to continue to keep the moral high.


  3. "Love my new career!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Cupertino, CA
    Current Employee - Sales in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (Less than a year)

    Pros

    Great Benefits
    Great Pay
    Great People
    Fantastic Work/Life Balance
    I feel challenged (In a good way) with the amount of work I have but its not overwhelming its the perfect amount!
    Amazing Opportunity
    Positive Environment
    Well Stocked Kitchen (Snacks, fruits, yogurt, teas, coffee, ramen ect...)
    My manager is a leader and a great coach! No micromanaging here!
    As a new hire i'm constantly asked if i need assistance with anything
    Open door policy, i feel empowered to talk to my work family (HR, Management, Co-workers) about anything.

    Cons

    I honestly can't think of any....

    Advice to Management

    I love everything about SugarCRM please keep it this way!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "SALES OPERATIONS SPECIALIST"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations Manager in Austin, TX
    Former Employee - Sales Operations Manager in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SugarCRM full-time (More than 5 years)

    Pros

    Results driven environment, Employee recognition and Opportunity for advancement

    Cons

    Confidential, Employee Relations, Turn Over

    Advice to Management

    NA


  6. Helpful (21)

    "Ugh"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cupertino, CA
    Former Employee - Anonymous Employee in Cupertino, CA

    I worked at SugarCRM full-time (More than 5 years)

    Pros

    Snacks, the occasional movie, quarterly chair massage, food if you are lucky. Good health benefits. Work life balance.

    Cons

    Constant management turnover. Management reversing strategy/direction. Change in job duties due to outsourcing. Skill stagnation. Doing useless work. No possibility to advance. Inconsistent reviews. Being treated differently than peers. Non-engineering are second class people.


  7. Helpful (11)

    "Certain departments are good, but overall this company is adrift"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Cupertino, CA
    Former Employee - Technical Support Specialist in Cupertino, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than 3 years)

    Pros

    Good salary. You can work remotely for some departments. Support group has pretty good management team. Tons of schwag.

    Cons

    The company has no direction, aside from attempting to surpass last quarter's sales numbers. Top leadership has no vision and utterly uninspiring.


  8. Helpful (23)

    "Career Killer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than a year)

    Pros

    Not much to recommend this company other than people are really nice.

    Cons

    There is a lot confusion about the business direction so you will not have a chance to achieve anything meaningful to advance your career. They are more concerned about their image than coming up with an effective strategy to grow.


  9. Helpful (16)

    "Sales Rep- Poorly run software company that lacks a true consistent vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Las Vegas, NV
    Former Employee - Sales Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than a year)

    Pros

    Some smart people who work there
    Decent pay
    Decent benefits
    Good reputation within tech community & ISVs
    Good if you are happy staying in the small business sales segment (average transactions below 10k ARR)

    Cons

    Shrinking market share, they get routinely beat by the competition in the up market
    Poor option if you want to sell into the upmarket, product is not deep or broad enough to compete with the market leaders. They dont have marketing automation & service clouds for the mid-market and enterprise
    Poor leadership, very bad culture of gossip...the proof lies in their Salesforce white papers, where they gossip and try to create fear about a company who's changed the game and literally invented the cloud from a SaaS-perspective
    No upward mobility, especially outside of HQ


  10. Helpful (5)

    "Still my favorite job ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA
    Recommends
    Neutral Outlook

    I have been working at SugarCRM full-time (More than 3 years)

    Pros

    - Sugar has an open, collaborative development environment. This was a little hard for me to get used to at first, but once I got acclimated to it, I've found it to be a wonderful engineering environment.
    - Very flexible working hours allows engineers to be productive when they are most productive. If I happen to develop best at 1:00AM and not wake up until 9:00AM, so be it. If I'm an early bird, then I can come in early and leave early. Or if I happen to be most productive at a Starbucks or Peet's, with the right manager, I can work remote that day.
    - There are a lot of smart people working for Sugar, so getting help when needed is not that hard. And areas of expertise range from security to architecture to front end to back end to automation.
    - Collaboration is encouraged. Working with someone else, seeking help or offering help is commonplace in the right organizations.
    - Contributions are valued. From the smallest fix to the largest change, contributions are valued not only in engineering, but in Sugar as a whole.

    Cons

    - After many years, we are just now getting around to fixing our release model, which has been broken for a very long time.
    - Turnover at the product leadership position have left us pretty listless for a long, long time. This is also a Pro however, since recent personnel changes in Product leadership are already yielding positive results.
    - Retaining talent is very hard since we cannot compete with the overall benefits offered at other tech companies, and salaries at Sugar lag behind other tech considerably as it relates to existing personnel.
    - The current hiring freeze is really putting the pinch on engineering as we are being tasked with the age old concept of "do more with less". The organization overall cannot grow, but must continue to deliver, even when losing key personnel.
    - Recent company performance reports coupled with some changes to previous corporate behavior has left the engineering organization feeling like we're being punished, even though we know that's not the case.

    Advice to Management

    - Do everything without your power to retain our existing engineers. Since we cannot actually acquire talented engineers, make sure we don't lost engineers, especially over something as silly as salary.
    - Show us that you still care about us by bringing back our evenings at the movies, or by doing the little things you used to do before.
    - Consider the possibility of additional fringe benefits and perks to be a little more competitive with other tech companies in the valley.

    SugarCRM Response

    Oct 6, 2016 – Manager, Talent Acquisition Programs

    Thank you for your feedback and review. We are very happy this is your favorite job ever! You have provided very valuable input which will be shared with management. Your People & Places team is ... More


  11. Helpful (3)

    "Great Company with Growing Pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA
    Recommends
    Positive Outlook

    Pros

    Well established company that has been around a long time for silicon valley standards. Good benefits, food, open communication among management and regular employee meetings. Collaborative environment where I'm encouraged to work cross function to help improve business process. New management over the last few years such as the CPO and CFO have driven change leading to many improvements. Many of my co-workers feel the G&A and support functions such as Finance have never been better and are world class. The internal IT and systems need lots of work.

    Cons

    New management and new employees are sometimes held back by those who have been with the company for a number of years and like to do things "the way its always been done". The culture sometimes encourages a lot of politics and "back stabbing".

    Advice to Management

    Keep moving forward and don't let those who are resistant to change hold you back. Don't let politics hold back new management who are driving change.

    SugarCRM Response

    Oct 6, 2016 – Manager, Talent Acquisition Programs

    Thank you for your feedback. We are very happy to hear you are enjoying working at SugarCRM. Moving forward, staying innovative, and collaborating with others is indeed important and part of our core ... More



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