SugarCRM Reviews | Glassdoor

SugarCRM Reviews

Updated September 23, 2017
158 reviews

Filter

Filter

Full-timePart-time

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SugarCRM CEO Larry M. Augustin
Larry M. Augustin
92 Ratings

158 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Growing pains, competitive market, and low name recognition (in 9 reviews)

  • The sales team works extremely hard (in 6 reviews)

More Pros and Cons

  1. Featured Review

    "An exciting place to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Engineering in Raleigh, NC
    Current Employee - Director of Engineering in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than 5 years)

    Pros

    Smart people, growing company, interesting technology, and huge potential.

    Cons

    Growing pains, competitive market, and low name recognition.

    SugarCRM Response

    Jun 27, 2017 – Manager, Talent Acquisition Programs

    Thank you for taking time to share your feedback. We are very happy to hear you are enjoying your career at Sugar! Our strategy team is working on exactly those concerns you mentioned above. We... More


  2. Helpful (1)

    "Great new strategy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Cupertino, CA
    Current Employee - Accountant in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (Less than a year)

    Pros

    Executives working together well. Nice to see.
    Highly rated products by customers and analysts.
    Good benefits and pay.
    Nice work environment. Friendly feeling in office.

    Cons

    Need to grow faster. Total company revenue growth has lagged in the past as company switched from SMB to Enterprise sales. Now getting back on track but still more work to be done.
    Company morale was low last fall during layoffs but now very good. Execs must continue watching this.

    Advice to Management

    Keep up the good work. Recent changes are paying off.

  3. "Frustrating but not unfixable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SugarCRM full-time

    Pros

    The vast majority of people within Products are pleasant, collaborative,
    and opinionated but non-judgemental. Many of them make for really good
    mentors too, and even rather new employees are trusted to make real, positive contributions to the product. There are some enjoyable off-time activities and a reasonable amount of snacks available. Most importantly, the product itself is interesting to work on.

    (Note: none of this is a criticism of people outside of Products. I'm just not considering them as part of this review.)

    Cons

    Excessive turnover combined with slow intake means talent disappears and morale goes down. There's a noxious gossip problem, poor communication, and a deluge of unnecessary meetings that don't fix the communication problem but do prevent any real work from getting done. No good deed goes unpunished, as people who step up to help others out are routinely treated like they have an infinite amount of spare time. Scheduling and planning seems to be a persistent
    challenge on both the large and small scales, as the C-Suite seems to change
    focus much too frequently and deadlines change without warning. There's a certain level of contempt for employees' finances, with half-truths, broken
    promises, and co-option used to mask this. Finally, there's an immense amount of bureaucracy to navigate to make improvements, with the result being stagnation and mistakes that should only be made once being repeated over and over again.

    Advice to Management

    Reward employees for their hard work and stop pitting them against each other all the time. Focus human and financial resources on making employees' lives better rather than treating them as an expendable asset.


  4. Helpful (3)

    "A fresh out of college or new to software tech job sorta of company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SugarCRM full-time

    Pros

    Trying to get in the tech space and would like Open Source, CRM, consulting and product experience? Might be a good place to start..... located near Apple new HQ and movie theaters and good food options. Product is sexy and a great Salesforce.com alternative.

    Cons

    B or C rated management team.... they wished for an exit strategy in the past like maybe an IPO or a buy out...... but there are simply too many CRM players on the market


  5. Helpful (6)

    "Un-positive reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time

    Pros

    I'm no longer working for this company and their cut throat employees.

    Cons

    If you'll notice all negative comments have such high marks. The 5 star reviews have 1 or no marks. Not even your C level executives can be bothered to say the company is positive. That says a lot of the current employees that can't even support each other. You don't value your employees. You'll never change. The amount of fighting between departments is astounding. Just get bought out already. Like rats on a sinking ship. Good luck to you all.

    Advice to Management

    Fire your CEO


  6. "Amazing company with an amazing team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (Less than a year)

    Pros

    * Management are always helpful and willing to give feedback
    * Energy is amazing within all teams
    * No cubicles
    * Gym membership reimbursement
    * Full-time benefits
    * Fully stock snack kitchen

    Cons

    As of right now, none.

    Advice to Management

    Follow up with employees to see how they are doing.


  7. Helpful (6)

    "Struggling in a crowded market"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SugarCRM full-time (More than a year)

    Pros

    Great people, nice perks, open software

    Cons

    Didn't seem to have a clear market objective. Wanted to be a big enterprise provider but internal disagreements and resource challenges limited this.

  8. "You get what you put into this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SugarCRM full-time (More than 3 years)

    Pros

    Reading many bad reviews may turn people away from this company, but the saying holds true... You get what you put into this company, and the people who are leading it have a good head on their shoulders.

    In my experiences and through what I've seen, SugarCRM management empowers you to own your job and your responsibilities.

    Cons

    The only cons about working here relate to low morale from a recent re-org. I think we've gotten past that, and are on the up-and-up.

    Advice to Management

    Continue to hire well, and promote from within. Be loyal to your employees.


  9. Helpful (1)

    "Current state of Sugar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Sales Representative in Cupertino, CA
    Current Employee - Corporate Sales Representative in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    I have been working in sales for 8 yrs and this is my favorite sales and management team. Everyone is here to help and win together. I come to work every day happy and leave accomplished because I enjoy the people and the product that we not only sell but use daily.

    lots of food, snacks, fruit
    New building with lots of natural light
    New outside courtyard with nice seats, gazebo and TV to catch a sport event
    Lunch and Learn Wed., Tweet for a treat, Monthly bday celebrations.
    Good compensation, decent benefits, and fun sales incentives.

    Cons

    We do not get 401K matched- hope this changes since I see myself here long term.
    The sales team works extremely hard. It would be nice to have an offsite team building sometime.

    Advice to Management

    Keep supporting, motivating, and building the sales team to continue to keep the moral high.


  10. "Corporate Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    -Uniquely positioned in the market
    -Autonomy, run your territory how you deem fit
    -Supportive Team

    Cons

    -Brand still scraping for market visibility (aren't we all though?)


Showing 158 of 159 reviews
Reset Filters