SugarCRM Reviews | Glassdoor

SugarCRM Reviews

Updated September 1, 2017
157 reviews

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157 Employee Reviews

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Pros
Cons
  • Growing pains, competitive market, and low name recognition (in 9 reviews)

  • The sales team works extremely hard (in 6 reviews)

More Pros and Cons

  1. "BDR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than 5 years)

    Pros

    EVERYTHING! CULTURE, PRODUCT, MANAGEMENT. Let's put it this way I wouldn't change even if Google, Salesforce, Oracle, ANY OTHER MAJOR company gave me an offer. I would still be at SugarCRM

    Cons

    Nothing, Life is always Sweeter with Sugar

    Advice to Management

    Keep up the good work


  2. "SALES OPERATIONS SPECIALIST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations Manager in Austin, TX
    Former Employee - Sales Operations Manager in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SugarCRM full-time (More than 5 years)

    Pros

    Results driven environment, Employee recognition and Opportunity for advancement

    Cons

    Confidential, Employee Relations, Turn Over

    Advice to Management

    NA

  3. Helpful (19)

    "Don't be fooled into joining "pre-IPO""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It sounded like a sweet deal in the beginning

    Cons

    This company is in constant flux -- changing strategy, building organizations then dismantling them, hiring and layoffs, constant changes to senior executive leadership. There one day and gone the next. This company sets goals they can't achieve and then lays off the people that provided the customer continuity and relationship management. They will NEVER IPO -- It has been over 11 years already. Don't be fooled. Salesforce will eat you for breakfast.

    Advice to Management

    Morale is terrible. Having food and fun days doesn't fix anything. Set achievable goals and reward the team better. Layoffs hurt everyone, not just the people who are gone. Very poor way to run a business.


  4. Helpful (26)

    "Life is no longer sweet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time

    Pros

    Snacks
    Opportunities to volunteer while at work
    Good location

    Cons

    Constantly changing directions, company just does not know who they want to be when they grow up. Wrong people in impactful Leadership roles. HR needs to take the rose colored glasses off. The way people are let go is degrading and unprofessional. Sales Leaders are not being held accountable for declining numbers quarter after quarter. (it's always a blame game.) Poorly executed ideas. Great product but the instability of the past year or so has severely impacted this company. The fun start up environment of yesteryear is long gone.

    Advice to Management

    It's hard to fix what you don't acknowledge. Stop trying to reinvent the company. It wasn't broke before, but the changes imposed really sent the company adrift.


  5. Helpful (2)

    "Good company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    SugarCRM is good company to work for. Right now the company is slowly getting back from the crisis of restructure but there is still long way to go.

    Cons

    High turnaround rate. Some key people are leaving products department


  6. Helpful (22)

    "Ugh"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cupertino, CA
    Former Employee - Anonymous Employee in Cupertino, CA

    I worked at SugarCRM full-time (More than 5 years)

    Pros

    Snacks, the occasional movie, quarterly chair massage, food if you are lucky. Good health benefits. Work life balance.

    Cons

    Constant management turnover. Management reversing strategy/direction. Change in job duties due to outsourcing. Skill stagnation. Doing useless work. No possibility to advance. Inconsistent reviews. Being treated differently than peers. Non-engineering are second class people.


  7. Helpful (1)

    "Great Support Team With Lots of Opportunities to Learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    Work remotely, easy communication with management team in Support department, lots of resources to learn from day-to-day, good work-life balance. Most everyone on my team is very approachable and easy to work with.

    Cons

    Things seem stable now after better sales quarters, but it's still a little unclear on where things will go long-term.

  8. Helpful (12)

    "Certain departments are good, but overall this company is adrift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Cupertino, CA
    Former Employee - Technical Support Specialist in Cupertino, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than 3 years)

    Pros

    Good salary. You can work remotely for some departments. Support group has pretty good management team. Tons of schwag.

    Cons

    The company has no direction, aside from attempting to surpass last quarter's sales numbers. Top leadership has no vision and utterly uninspiring.


  9. Helpful (25)

    "Career Killer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than a year)

    Pros

    Not much to recommend this company other than people are really nice.

    Cons

    There is a lot confusion about the business direction so you will not have a chance to achieve anything meaningful to advance your career. They are more concerned about their image than coming up with an effective strategy to grow.


  10. Helpful (4)

    "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible working style, good mid level management

    Cons

    These who stayed during the lay off should have been better compensated.

    SugarCRM Response

    Jan 24, 2017 – Manager, Talent Acquisition Programs

    Thank you for sharing your feedback. We are happy to hear you enjoyed the flexible work environment while at SugarCRM. We appreciate your input and will share it with our management team. We wish... More


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