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SugarSync Reviews

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3.1
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Mike Grossman
14 Ratings

23 Employee Reviews

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  1. "Great fun, good work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in San Mateo, CA
    Former Employee - Recruiter in San Mateo, CA
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great place to work with mostly cooperative effective staff!

    Cons

    Must be nimble to keep up with changing marketplace.

    Advice to Management

    Bring it all back together


  2. Helpful (2)

    "Amazing Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at SugarSync full-time

    Pros

    -Fair Pay -Opportunities for advancement and to use all of your skills -Management really trusts their employees and treat them like adults -Lunches provided on Fridays -Bagels provided on Monday -Fun team building and off-site events -Great Holiday events -Employees really care about the product and the company, striving to make work easier, cleaner, and more efficient

    It's a shame the company was shut down in the bay area. It was a great place to work with a lot of great people. You're treated like an adult. Employees can use their phones and the internet, but are trusted that they will complete their work and not slack. The trust is always rewarded with happy, hard-working employees. If you were a little late back from lunch if you went out to grab food, you were never hassled. Salary pay and no having to clock in/out. These people trusted their employees, and this trust was never taken advantage of. The happiest bunch of folks. I don' think I'll ever have a job quite like it again.

    Cons

    None that I can think of.

  3. Helpful (4)

    "Used to be good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SugarSync full-time (More than 5 years)

    Pros

    It was a fun place to work before the acquisition. There was good benefits, lunch once a week and you felt like you made a differance.

    Cons

    After the acquisition the new company had an unrealistic view of employement in Silicon Valley. The benfits were subpar and no stock options were given. It never felt like the employees were valued by the parent company.

    Advice to Management

    Company culture is important and trying to compare a Silicon Valley company to one in England isn't going to work.


  4. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Technician in San Mateo, CA
    Current Employee - Data Center Technician in San Mateo, CA
    Recommends
    Positive Outlook

    I have been working at SugarSync full-time (More than a year)

    Pros

    Great environment, and an even better break room

    Cons

    Hard to move up, but good once you get there.

    Advice to Management

    Hire internally


  5. Helpful (6)

    "j2 Global trashed what was once a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarSync full-time (More than a year)

    Pros

    * Used to be a fun work environment with lots of dedicated, smart coworkers before the company was acquired. There are still some great people left, of course, but they are getting fewer and fewer.

    * At one time it was a great opportunity for learning and career growth.

    * Free Friday lunches, fun company outings (cruises, go-kart racing, scavenger hunts, etc), stocked fridge with drinks and snacks.

    Cons

    * Almost the entire Engineering, Product, and Operations teams have left or been laid off in the past 3-4 months after the company was acquired by j2 Global. Only Customer Support and a literal handful (i.e. less than 5) of developers and Ops staff remain. In February 2015, just 5 short months ago, SugarSync employed close to 50 people; now, only about 15 are left.

    * There was no serious attempt made to retain employees after the acquisition. This, combined with several rounds of heavy-handed and shortsighted layoffs, left staff demoralized, unmotivated, and overworked, forced to do more with nothing. Naturally, a mass exodus of talent ensued. No retention bonuses of substance were offered (new CEO Hemi Zucker is openly opposed to financial incentives), no retention plans were put in place - it was like they refused to even acknowledge that employee retention was a substantive issue. New management was warned time and time again that this would happen, but refused to heed the warnings. The swift departure of so many senior employees had a domino effect that caused other, more junior people to resign that would have stayed on despite the other changes.

    * The new ownership is cheap and embodies the saying "penny-wise, but pound-foolish." They offer bare minimum vacation time and 401(k) matching (not sure about salary for new employees, but I suspect it's below market as well). During the initial onboarding process, we were told that we were getting a much richer benefits package than the rest of the company and that the company "doesn't like to spend money" on its employees. Really?

    * Absurd and archaic policies or lack thereof. A few examples: no work from home policy; education-related costs relevant to job (i.e. classes, books, certification tests, etc) are only reimbursed up to 50%, must be approved directly by the CEO (yes, the CEO of the whole company) and the money must be returned if the employee leaves the company within a certain time frame; the company has a formal policy forbidding departing employees from sending farewell emails (they must have quite a bit of turnover to be so preoccupied with this).

    * I could go on, but others have said many similar things here. See also: j2 Global Glassdoor review page.

    Advice to Management

    You simply cannot waltz into Silicon Valley (basically ground zero for the technology industry), hack and slice at head count with the expertness of a back-alley surgeon, and then act like those that remain should be lucky to still have a job. Why on Earth would anyone want to work in that kind of environment when he or she could go across the street and do interesting, meaningful work (i.e. actually build something) at a startup or even an established tech company?

    First of all, you need to make some major changes to your post-acquisition onboarding process. Train your HR staff to treat newly acquired employees with grace and sensitivity. Establish some kind of coherent retention plan for each employee, even if you remain opposed to no-strings-attached retention bonuses. If you're serious about establishing a presence in Silicon Valley, your company culture and product vision need a massive overhaul from the top down. Get rid of relics like Hemi Zucker and embrace the future.


  6. Helpful (6)

    "All the fun was gutted out with Acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SugarSync full-time (More than a year)

    Pros

    -Free Lunch Fridays
    -Ping Pong Table
    -Competitive Salary (no sure now)
    -Great Coworkers

    Cons

    -Purchased by another company
    -Stock options taken away
    -Growth potential extremely low
    -New owners are cheap and took away some vacation and health benefits. Sounds like they are only offering the bare requirements minimum now.
    -No more Kaiser insurance
    -Slow innovation since acquired by another company.

    Advice to Management

    Learn how the silicon valley works if you want to keep your most talented employees. It's an employee market right now. And you once had some of the most talented and hard working group working for you. Good luck keeping the few remaining employees you have.


  7. Helpful (4)

    "Used to be Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Client QA Engineer in San Jose, CA
    Former Employee - Lead Client QA Engineer in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SugarSync full-time (More than 3 years)

    Pros

    It used to be a fun place to work until recently got acquired. New owners are cheap and have no idea how to manage teams and keep presence in silicon valley. Every one has left the company, only literally few engineers and support team left. I do not even know how long will they stick around. some perks are listed below.

    - Monday Breakfast
    - Wednesday sweet treats
    - Friday Lunches
    - Fully stock Kitchen
    - Ping pong and foosball table
    - Out door team activities

    Cons

    - No Kaiser for insurance
    - No Work from home policy
    - If you want a promotion, you manager's word is not enough. you have to prove it again by filling out paper work. What a waste of time
    - No equity
    - HR needs to more training on how to deal and welcome new employees
    - New CEO has only vision for Money, no care for employees
    - Everyone has left the company now, not sure how will they keep up with this product and how long will it work like that.

    Advice to Management

    Management needs to open the eyes now and should come up with a plan on how to keep this acquisition alive and moving forward.

  8. Helpful (6)

    "Great experience, now just an empty husk."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at SugarSync full-time

    Pros

    The product is interesting, the potential was huge.

    Cons

    Just bought by a shell company. Gutted, and now shambles about like a rotting zombie.


  9. "The company culture was great when Laura Yecies was the CEO and also it was fine when Mike Grossman took over in 2013."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Software Engineer in San Mateo, CA
    Former Employee - Software Engineer in San Mateo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Small company with no office politics (Not sure how it'll be now that it's been sold to a new company)

    Cons

    There were mass layoffs in the more recent times :(


  10. "Fun workplace, solid leadership, but stalled growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at SugarSync full-time (More than 3 years)

    Pros

    Open office culture, flexible hours, lots of perks (stocked fridge, company activities and outings). Weekly all-hands meetings kept the company on-track and transparent about inter-department activities, feature/product roadmaps, etc.

    Cons

    The space (cloud-based storage) is croweded, and the flow of the product leaves a lot to be desired. There's also a lack of knowledge in general about syncing which leads to a lot of customer frustrations. Sync also is not very reliable (lots of sync/file conflicts)


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