SumTotal Reviews | Glassdoor

SumTotal Reviews

Updated May 18, 2017
240 reviews

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Full-time Part-time

240 Employee Reviews

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Pros
  • Excellent benefits and work/life balance (in 16 reviews)

  • Flexible shift timings, work from home option, Yearly hikes & Yearly gifts (in 11 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "You will experience everything - Good and Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Gainesville, FL
    Former Employee - Technical Support in Gainesville, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SumTotal full-time

    Pros

    Opportunities for good growth
    Agile environment and can learn a lot in a global environment
    Some great people to work with

    Cons

    Micro management, will be watched very closely and pointed for smallest of the mistakes
    Low wages, high expectations with tight resourcing

    Advice to Management

    Nothing wrong in bringing people from India but stop importing clueless cow boy managers, things were much better until last year and smug managers will force people to leave
    Stop watching people at all the time, treat people like adults


  2. "Great solutions - Poor execution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Miami, FL
    Current Employee - Regional Sales Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SumTotal full-time (More than 3 years)

    Pros

    SumTotal has been investing a lot of money into R&D and it shows. The product suite is fantastic and elixHR is a huge market differentiator. Also, that at an enterprise level keeps offering Premise solutions (of course SaaS too).

    Cons

    Too many changes in upper management. Not aggressive enough as competition resulting in poor sales numbers. Also, having a weak to non-existent channel ecosystem resulting in sales primarily in the U.S where they have a consolidated direct sales force. All the rest of the world accounts for little revenue.

    Advice to Management

    Get real about what competitors are pricing out there and get strategic partnerships to have better coverage and shorter sales cycles.


  3. "A good place to build a career in Gainesville"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Gainesville, FL
    Current Employee - Senior Manager in Gainesville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SumTotal full-time (More than a year)

    Pros

    Approachable, supportive leadership provides employees the chance to achieve and succeed. Opportunities are provided and outstanding work is recognized at a high level in the organization. High performance culture ensures that everyone is contributing and striving to do their best work. Employees that are brought on board are fully evaluated to be suited to their positions. Socially the company encourages interaction across the globe and the employees are very supportive of each other.

    Cons

    Fast paced, competitive industry requires employees to constantly embrace change. High expectations from the start may seem too much for some. Depending on role, have to have flexibility in typical work hours.

    Advice to Management

    Provide cross training opportunities to employees. Consider how we can bring more of our remote employees together to build on those relationships. Consider the ability for employees to buy/sell/donate vacation/sick hours.


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  5. "Awesome culture, great organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Gainesville, FL
    Current Employee - Program Manager in Gainesville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SumTotal full-time (More than a year)

    Pros

    Love the atmosphere and culture. Both the drive and the fun. Good Benefits, good opportunities to progress through the company.

    Cons

    A bit disorganized between employee turnover. Lack of ownership by many employees, people need to step up more and take action rather than pass the buck.

    Advice to Management

    More company events. Retreats, parties, dinners etc... Benefits are good i like the match on the 401k, i hope that continues.


  6. "Great place to work if you want a flexible schedule"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Gainesville, FL
    Current Employee - Manager in Gainesville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SumTotal full-time (More than 5 years)

    Pros

    There is a great team environment. They offer a very flexible work schedule. You are given opportunities to work on new platforms and be a part of rolling out new technology. It's a very exciting place to work.

    Cons

    The work day can be long at times.

    Advice to Management

    Please make every effort to keep good talent around.


  7. "Company places a low value on employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Des Moines, IA
    Former Employee - Sales in Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SumTotal full-time (More than a year)

    Pros

    Company pays decent compensation and benefits. Allow for career development (although are under-staffed so employees work long hours and handle enough work for several full-time employees).

    Cons

    Leadership is motivated only by profitability (they are owned by a private equity fund). Very rough corporate culture. Extremely vulgar and talk badly about customers behind their backs.

    Advice to Management

    A lot more professionalism needed. Treat employees and customers with more respect.


  8. Helpful (1)

    "sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OUTSIDE SALES in Northeast, NY
    Former Employee - OUTSIDE SALES in Northeast, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SumTotal full-time (More than 3 years)

    Pros

    None, unless you're unemployed. Otherwise, look elsewhere. The place is a joke

    Cons

    Terrible pay, mediocre products, lousy support, management focused on staying alive for the quarter instead of building the team.

    Advice to Management

    Quit.


  9. Helpful (1)

    "Losing focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in West Des Moines, IA
    Former Employee - Customer Support in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SumTotal full-time (More than 5 years)

    Pros

    Peers are fantastic. The people you work with day to day are the driving force to come into work in the morning. Local management is good and does the best with the resources they are given.

    Cons

    Upper management is clueless. Once you get outside of your regional area, no one has a real grasp on what is happening at each of the satellite offices. Processes that work for one product are forced upon other product teams that simply cannot follow the same process.

    Advice to Management

    Gain insight on employee morale and do something to actually address it rather than just talking around it.


  10. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Des Moines, IA
    Current Employee - Regional Sales Manager in Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SumTotal full-time (More than 5 years)

    Pros

    The company has very good working conditions. Open communication and the management team has open and honest communication

    Cons

    Sometimes process driven but it's a software company

    Advice to Management

    Keep the direction!!!


  11. Helpful (1)

    "LOW Compensation, LOW Communication, LOW Appreciation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gainesville, FL
    Current Employee - Anonymous Employee in Gainesville, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SumTotal full-time (More than a year)

    Pros

    HA! I suppose the opportunity to receive a 1.5% Annual Bonus?

    Cons

    Most everything. For an HR Software company, they IRONICALLY care very little about their Human Resources. They allow for lateral, but not upward movement throughout the company. Compensation is lowest in the industry. Their business model is to recruit new engineers and support staff right out of college to guarantee "Entry-Level" pay, which the do not increase unless inflation increases. They do NOT actually give you the "10% Annual Bonus" you are promised as part of your compensation package, and instead blame it on the poor health of the company (as if over $100million dollar profits are not enough to share). They only recognize live customer facing employees (such as the sales guys and the Executives) and never recognize the rest of the support staff that makes their efforts possible.

    FALSE ADVERTISING. They do not follow their own slogan of "Talent is Boundless", as stated above where moving up throughout the company is nearly impossible. They pride themselves on not allocating raises bc "you are not doing your job well enough", which they never communicate to you until your annual review. Very poor management tactics. Obviously, they care more about keeping costs low than helping employees grow and develop with the company.

    Advice to Management

    Learn to Communicate! No reason for all the secrets if we are all "On the same Team"


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