I have been working at Summit Medical Center (Hermitage) full-time (More than 8 years)
great place to work and excellent career builder
none. it is an amazing place to work and be apart of an organization that helps the community
Advice to Management
keep up what you all are doing
Great hospital to work, great benefit, PTO, 401K, and more
must be able to endure stressful work environment at time due to the nature of critical care setting
I have been working at Summit Medical Center (Hermitage) (More than 3 years)
small community, know almost everyone
short staffed most days, turnover high right now
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I worked at Summit Medical Center (Hermitage) full-time (More than 10 years)
The best part of working at Summit has always been the pharmacy team. I have had many positive and memorable experiences with co-workers over the years and been encouraged by their desire to provide good patient care even under stressful conditions. Of course the benefits are good with HCA. In the last year the pharmacists only work 1 weekend a month (awesome).
There are 4 cons I would list, mainly because of their chronic nature. No pharmacy is perfect and there will always be challenges and intensity in the work environment due to the need to meet patient needs on demand. They are:
inadequate on the job training,poor relationship with nursing, inconsistent communication between director and staff, and a lot of stress due to understaffing.
Advice to Management
The directors with the MBA's are good at planning and implementing new policies and procedures. But there is a lack of good "people management" skills. Without happy employees even the best policies and procedures will never be as successful as they could be.
The team work was wonderful
It was high stress job
- Community hospital
- Various services offered to patients meaning many options for areas to work
- Less traffic to deal with than downtown hospitals
- Decent pay rate
- Discounts offered for movies
- Nice HR staff
- Free parking
- Part of HCA, meaning it's too big and employees are merely a number
- Unprofessional leaders in director positions - for example, vital communication frequently takes place via text message or email, even information that should be passed face-to-face
- Very little support in fulfilling professional requirements
- "Clique-ish" staff - nursing staff is slow to "let in" new people
- Training classes are often off-site because Summit is just one small spoke in the huge HCA wheel
- Policies are in place to support that physicians and facility, not the staff or the patients
- Archaic charting system (Meditech) that is reminiscent of a MS DOS program - does not even utilize the function of a mouse
- Many instances of double or triple charting required
- Many arbitrary training requirements, often presented last-minute
- Routine practices and policies without evidence to support them are used on a daily basis by physicians who are not concerned with having evidence-based practice
- For L&D nurses, there is a very high induction, c-section rate, and intervention rate
- "Peer pressured" into writing doctors orders for them -- RNs become secretaries
- Frequently "flexed", meaning called off or sent home - hard to get hours actually worked, but you are still required to give a minimum amount of availability, so you have to block off time away from family or other commitments when there is a good chance you will not be working
- The list could go on and on....I would not recommend employment at Summit to anyone I care anything about. No job is worth feeling like you are nobody. No job is worth feeling like your license is on the line every time you come to work.
Advice to Management
Never pass bad, negative, or discouraging information of any kind via any method other than face-to-face. Employees appreciate that you have enough respect to speak to their face rather than hiding behind email, texts, or memos. Praise in public, reprimand in private ALWAYS. SUPPORT your staff, ESPECIALLY night shift staff who aren't able to readily access necessary services due to having an altered sleep/wake cycle. Help them to make sure they are in the classes they need, even if it is not your responsibility. THIS is what a good leader does. A good leader treats his/her employees as they would like to be treated. No one reaches leadership without first being one of the "little people". Don't forget what it feels like to be at the bottom of the ladder. Don't forget what it feels like to be the new guy. Don't lean so heavily on policy that you don't realize that policies are sometimes wrong and that PEOPLE are the ones effected by faulty policies. Don't "emerge" from your office and interfere with staff when they are in the midst of the schedule they have made for themselves. While your task may seem important to you, floor staff usually have planned out what they are going to do throughout their day, why, when, and how. They may have just sat down for the first time in five hours when you show up, assume they are not busy, and ruin the one chance at a breather they may have for the whole day. This list goes on and on. The biggest thing is this -- Your organization IS your people. When you mistreat people, the good ones will leave. The bad ones will stay because they are used to being in negative environments. Without good people, your organization will never be as great as it could have been, and often it will fail, because leadership is the foundation, and bad leadership creates failures. Read "Entreleadership" by Dave Ramsey. Learn how to treat your people WELL! Put them FIRST! Create TEAM MEMBERS, not subordinates.
Nice place where you also get the positive feedback from the patients you truly help to a better life
Less influence on what your job is all about
Advice to Management
Let the staff members participate more to make a difference and recognize more liberally the high performers also at lower levels
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