Sun Life Reviews | Glassdoor

Sun Life Reviews

Updated July 26, 2017
128 reviews

Filter

Filter

US - All CitiesFull-timePart-time

128 Employee Reviews

Sort: PopularRatingDate

Pros
  • I am allowed to work from home a couple days which helps because I live pretty far away (in 36 reviews)

  • Very much support a telecommuting work situation good benefits (in 53 reviews)

Cons
  • There should be right people management by the managers or senior management teams (in 20 reviews)

  • If I had to think of one thing, it would be the lack of involvement upper management has in the actual running of the call centre (in 13 reviews)

More Pros and Cons

  1. "Thumbs Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee Benefits Underwriter in New Portsmouth, NH
    Current Employee - Employee Benefits Underwriter in New Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life (Less than a year)

    Pros

    Benefits, flexible work arrangements, growing company, lots of PTO

    Cons

    I do not have any


  2. "Sun Life is a great place to work. The environment is collaborative and supportive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Wellesley, MA
    Former Employee - Director in Wellesley, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than 10 years)

    Pros

    Sun Life provides great work / life balance. The environment allows employees to take on challenging work and have an impact on the business.

    Cons

    The legacy technology systems can be challenging. However the IT department does a great job supporting employees and easing those challenges.

    Advice to Management

    Continue to openly communicate with employees about strategic direction.

  3. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wellesley, MA
    Former Employee - Anonymous Employee in Wellesley, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than 3 years)

    Pros

    great benefits including 401K match and RIA contribution. generous vacation time.

    Cons

    very little job security - company is constantly restructuring


  4. "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Cleveland, OH
    Former Employee - Account Manager in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sun Life full-time (Less than a year)

    Pros

    Strong, financially sound company with competitive pay and bonus potential. Quality products. Good benefits. Pleasant aesthetics. Parking pass. Urban location.

    Cons

    Toxic work environment, manager has favorites. Lack of flexibility. Manager does not follow national job description posted. Micromanaged, scrutinized. Manager failed to give me complete details and tell me that I was hired over another woman in the office for this position which caused painful and abusive office drama.

    Advice to Management

    Quality performance of select individuals is no excuse to tolerate abuse of fellow employees. Awful environment, manager plays favorites. Stick to the job description.


  5. "Great Company, Low Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Claims Analyst in Edina, MN
    Current Employee - Dental Claims Analyst in Edina, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sun Life full-time (More than a year)

    Pros

    Amazing co-workers-always willing to teach you things but don't go out of their way to actually do the job. Great benefit package, along with a positive self image of themselves

    Cons

    Salary- the knowledge and facts you need to have for the salary is ridiculous. This position is not just for someone off the d
    Street- you need to know a lot and is crucial it's correct as well.

    Advice to Management

    Management is good.


  6. "Financial Advisor Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in New York, NY
    Former Employee - Financial Advisor in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sun Life (Less than a year)

    Pros

    Independent
    If you are a sales person, this is for you

    Cons

    Have to chase leads.
    Commission based
    Company doesn't provide many leads even though they tell you they will be giving you a lot at the interview time.
    The management will say anything to get you in the door.

    Advice to Management

    Be honest
    Work with your advisors to understand their needs


  7. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Recognized for efforts and options are sought

    Cons

    Tough to get monetary recognition.

  8. "Living the Sun Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Coordinator in Uxbridge, MA
    Current Employee - Operations Coordinator in Uxbridge, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sun Life full-time (More than 10 years)

    Pros

    Great people to work with, most people are very friendly and helpful, ability to work from home, systems are good

    Cons

    long commute, management doesn't care, management keeps you in the dark and springs things upon you without asking, lack of communication

    Advice to Management

    be more supportive, understanding, open to new ideas,


  9. "Claims Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Analyst in Portsmouth, NH
    Current Employee - Claims Analyst in Portsmouth, NH

    I have been working at Sun Life full-time (More than 3 years)

    Pros

    very flexible work environment, great people

    Cons

    no room for advancement, stressful


  10. Helpful (1)

    "Short Term Disability Case Specialist 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Short Term Disability Case Manager in Windsor, CT
    Former Employee - Short Term Disability Case Manager in Windsor, CT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    Vacation Time
    Benefits
    Bonus
    Telecommuting Opportunities
    Apply for other internal positions after one year of service
    There is nothing else

    Cons

    Overworked
    Micromanagement
    Unrealistic Expectations

    Monthly scorecard is inaccurate. Oftentimes, you are penalized for working on other people's work who are behind as it reflects poorly on your scorecard come the end of the month--the system cannot distinguish between your work and the work of others. Metrics are deeply flawed and should not be used come time for compensation increases. Morale is very low. Turnover is very high. Expectations are unrealistic. Managers are either incompetent and micromanage or incompetent and let their employees do whatever they want. There is rampant favoritisim and inequality. They hire classes of Case Specialists four times per year the turnover is so high. Everyone in the department, including those who have been there for years, hate it. This is not an exaggeration; literally everyone hates this job and department. Period. Not a single individual has a positive thing to say. This is a very disorganized group benefits business seemingly in its infancy as it lacks the technological capabilities, training, and managerial staff to retain talent and maintain morale. This may seem like an appealing position for an entry level young professional, but I cannot emphasize enough how terrible this will be for you. Please look elsewhere.

    Advice to Management

    Create metrics that are realistic, accurate, and consistently attainable. Do not base raises on a deeply flawed metrics system. Raises should be, at minimum, 3% to keep up with inflation.


Showing 749 of 815 reviews
Reset Filters