Sun Life Reviews | Glassdoor

Sun Life Reviews

Updated April 24, 2017
206 reviews

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206 Employee Reviews

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Pros
  • I am allowed to work from home a couple days which helps because I live pretty far away (in 29 reviews)

  • very flexible work environment, great people (in 53 reviews)

Cons
  • There should be right people management by the managers or senior management teams (in 20 reviews)

  • Lack of sustainable growth opportunities (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Short Term Disability Case Specialist 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Short Term Disability Case Manager in Windsor, CT
    Former Employee - Short Term Disability Case Manager in Windsor, CT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    Vacation Time
    Benefits
    Bonus
    Telecommuting Opportunities
    Apply for other internal positions after one year of service
    There is nothing else

    Cons

    Overworked
    Micromanagement
    Unrealistic Expectations

    Monthly scorecard is inaccurate. Oftentimes, you are penalized for working on other people's work who are behind as it reflects poorly on your scorecard come the end of the month--the system cannot distinguish between your work and the work of others. Metrics are deeply flawed and should not be used come time for compensation increases. Morale is very low. Turnover is very high. Expectations are unrealistic. Managers are either incompetent and micromanage or incompetent and let their employees do whatever they want. There is rampant favoritisim and inequality. They hire classes of Case Specialists four times per year the turnover is so high. Everyone in the department, including those who have been there for years, hate it. This is not an exaggeration; literally everyone hates this job and department. Period. Not a single individual has a positive thing to say. This is a very disorganized group benefits business seemingly in its infancy as it lacks the technological capabilities, training, and managerial staff to retain talent and maintain morale. This may seem like an appealing position for an entry level young professional, but I cannot emphasize enough how terrible this will be for you. Please look elsewhere.

    Advice to Management

    Create metrics that are realistic, accurate, and consistently attainable. Do not base raises on a deeply flawed metrics system. Raises should be, at minimum, 3% to keep up with inflation.


  2. Helpful (1)

    "claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner in Greensboro, NC
    Former Employee - Claims Examiner in Greensboro, NC

    Pros

    co workers, some upper management

    Cons

    managers, HR, no policy manuals etc


  3. Helpful (1)

    "Breaks the nice Canadian stereotype!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sun Life full-time

    Pros

    Money. That's it. You come and get money. No other reason to work here. Wait. Also insurance. That covers it.

    Cons

    Those in charge are incredibly rude and demeaning. They are out for themselves alone, with no thought or care for others, nor for the company itself.

    Advice to Management

    Quit.


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  5. "not the best not the worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    Pros

    You get a great Discount

    Cons

    you really have nowhere to go

    Advice to Management

    open your eyes


  6. "group insurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Windsor, CT
    Current Employee - Anonymous Employee in Windsor, CT
    Doesn't Recommend
    No opinion of CEO

    Pros

    flexible work schedule
    decent work station
    little micromanagement

    Cons

    little to no opportunity for advancement
    little to no training. learn as you go.
    little motivation to excel (see above regarding zero opportunity for advancement)
    stale environment
    review process is stunted

    Advice to Management

    Forget status quo and start recognizing your internal talent. Treat them accordingly. You'd be surprised what you'd see out of them.


  7. "Group Insurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Windsor, CT
    Current Employee - Anonymous Employee in Windsor, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people that work here are very nice, but incredibly scared of th on-going lay offs in the organization.

    Cons

    There are a lot of problems with this group. They have people who are clearly not qualified in senior positions. There is a "good old boys" network at management levels. Women do not get same treatment. You need to question whether employees are treated fairly in the organization.

    Advice to Management

    Re-evaluate the management group


  8. "This was a horrible working experience!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wellesley Hills, MA
    Former Employee - Anonymous Employee in Wellesley Hills, MA
    Doesn't Recommend

    Pros

    Decent Salary
    Good Location
    Employee's good to work with

    Cons

    Lack of compassion from Management
    Management did not listen to employees
    Management would say one thing and do another
    Blame first ask questions later atmosphere

    Advice to Management

    Show Employee's more respect


  9. "Great start to my career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Administrator in Framingham, MA
    Former Employee - Database Administrator in Framingham, MA
    No opinion of CEO

    Pros

    Good people, right off of 128 - the location was a big part of why I chose to work there

    Cons

    Too many people - easy to get lost in the shuffle. If you're looking for career advancement go somewhere smaller


  10. "Lame"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sun Life full-time

    Pros

    I would say that there's a lot of excitement in the beginning. Lots of training and such. However one quickly realizes that the company is a horrible place to work.

    Cons

    Frequent layoffs and no room for growth. Employees are treated like cattle, not people. Not happy.

    Advice to Management

    Get a grip.


  11. "Pays the bills if you don't mind being zombified"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer/Analyst in Wellesley Hills, MA
    Current Employee - Senior Software Developer/Analyst in Wellesley Hills, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Sun Life full-time (More than 3 years)

    Pros

    Work-life balance? 70% of the development and BSA staff are doing nothing most of the time while Project Management and SVPs bicker and play politics. Salaries are competitive and there is opportunity for advancement if you are good at politics (not your job). The problem with work/life balance here is a lack of challenging work, actually. On-campus gym was a big plus for me.

    Cons

    Culture is absolutely soul-destroying if you care about your work in any way.

    Advice to Management

    Good luck!



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