Sun Life Reviews | Glassdoor

Sun Life Reviews

Updated July 12, 2017
212 reviews

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212 Employee Reviews

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Pros
  • I am allowed to work from home a couple days which helps because I live pretty far away (in 36 reviews)

  • Very much support a telecommuting work situation good benefits (in 53 reviews)

Cons
  • There should be right people management by the managers or senior management teams (in 20 reviews)

  • If I had to think of one thing, it would be the lack of involvement upper management has in the actual running of the call centre (in 13 reviews)

More Pros and Cons

  1. Helpful (4)

    "Politics of a regime change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 8 years)

    Pros

    Ability to work from home. Work-life balance is excellent. Substantial vacation time. Good exit packages when layoffs occur. If you're complacent you can stay here for a long time.

    Cons

    Yearly layoffs and they often occur around the holidays. They've been eliminating older employees for years now. If you're over 50 you're on the chopping block.

    Office culture in Canada is night and day compared to US. Folks in CA like their job and they're proud of the company. People in the US show up for a pay check and often wonder if they're part of the next round of layoffs.

    Office politics is brutal. Lots of large personalities here with no room for growth making pretend that this is corporate America. Several managers/Dir/AVP's are brutal to work for. Clearly they are "lifers" and not happy about it and feel the need to treat employees very poorly.

    Regime changes, SLF loves to bring in flunkies from other organizations such as Bank of Montreal or Lincoln Financial. They should try to minimize the potential impact and only bring on one employee from another firm, not the entire "click."

    Advice to Management

    Start running the company as one, not separate entities.

    Don't ever buy a stadium and then lay off 3500 employees the next day.

    Stop laying off US employees annually. Stop layoffs at Christmas.


  2. Helpful (1)

    "Excellent benefits, terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee Benefits Internal Sales in Boston, MA
    Former Employee - Employee Benefits Internal Sales in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    The benefits at this company were excellent, from vacation time to health care. Employees are great people who work hard and try to better the company.

    Cons

    Management at multiple positions do not have experience in the Employee Benefits Industry. The Internal desk has 4 managers, none of which know the products or industry, as they all started in 2013. They do not know what is best for the company because they have not been in the industry long enough, makes for some frustrating decisions. Head of Internal "Sales" team is a lifelong underwriter with 0 sales experience.

    Advice to Management

    Learn the product and industry trends instead of micro-managing dial numbers. Promote and hire people from within the industry who know the trends and approach to selling.

  3. Helpful (5)

    "Culture of hierarchy slows innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Sun Life full-time

    Pros

    New CEO who knows the employee benefits business, which the US firm has staked its future on. Open to data analytics and innovation from designated individuals.

    Cons

    Firm has staked its future on voluntary benefits, but has few innovative products to break into a market dominated by industry leaders. Low salaries, inconsistent meritocracy, few innovative employee benefits products, few industry leading divisions except stop-loss and international. Corporate culture is so top down and job security is so tenuous due to the new CEO, cost cutting goals, adn constant reorganization that there is no room for the needed culture of firm-wide innovation that would help insure success.

    Advice to Management

    Reward according to innovation and performance. Reduce hierarchical/top down approach to strategies. Encourage experimentation at all levels of the firm. Encourage the making of mistakes, instead of allowing only top management and favored managers to experiment with new ideas. This will reduce the tendency for higher executives -- or those favored by senior leadership -- to practice blaming those with lower titles when mistakes -- the perquisite for innovation-- occur.


  4. Helpful (5)

    "Mixed Feelings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Field offices are work from home
    -Friendly co-workers
    -Organized HR Department
    -Good benefits and vacation time

    Cons

    -Disorganized and constantly changing service model
    -Too many internal computer systems resulting in time consuming, frustrating issue resolution for clients
    -Micromanagers
    -Layoffs galore, employment is unstable


  5. Helpful (2)

    "No growth. No direction. Not how a company should operate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wellesley Hls, MA
    Former Employee - Anonymous Employee in Wellesley Hls, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Sun Life full-time (More than a year)

    Pros

    If you're in the late 50's-60's then Sun Life Financial is for you. You're free to come in as you please and do what you want, with no management supervision. If you're slightly motivated, you can even increase your health by using 15x25 room known as the "gym" during your work time.

    life is easy at Sun Life. Often times employees are heard saying "Life is easy under the sun". It's the Key Wests of the life insurance industry. You get to escape reality for a bit, but you soon realize you miss being around motivated hardworking people. At least this is how the Group Premium departments operates anyways.

    Cons

    - Management within Group Premium Admin has never used a pivot table before and has no idea how to manage using data and reports.
    - Employees spend the majority of their day watching Youtube/Netflix or simply don't show up to work since most of management works in remote offices.
    - Most managers/associate directors within Group Premium Admin are first year managers with no prior experience. Upper management is essentially experimenting within the department.
    - Negotiate a very high salary since there are no promotional opportunities or raises. Check out SLF stock. You'll see why the company declined bonuses this past year.
    - Often times I was expecting a camera crew to run into the office and shout "you're all on Real World Corporate", and then begin to distribute consent forms as everyone finally realized how ridiculous the environment had been.

    Advice to Management

    Start over. Put some actual thought into what environment you would like to foster. Block certain websites to increase productivity. Hold your staff accountable for working during working hours. Taking a training on basic excel skills. More importantly, hire people with proven success in management/leadership roles- especially if they are being brought in as Associate Directors.


  6. Helpful (4)

    "No growth, low pay, good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wellesley Hills, MA
    Former Employee - Anonymous Employee in Wellesley Hills, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sun Life full-time

    Pros

    The place has great benefits, including over 20 PTO days and 10 sick days. Health insurance is relatively cheap, too.

    Cons

    Since it is a public company, bonuses are dependent on earnings after they are paid out in dividends. They cut people left and right during times of poor revenues. No upward mobility, only management gets promotions.

    Advice to Management

    Promote your people, pay them better, and Sun Life can continue to grow organically, outside of mergers and acquisitions.


  7. "Accounting Associate in Operations Control"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Associate in Allston, MA
    Current Employee - Accounting Associate in Allston, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Sun Life full-time (More than a year)

    Pros

    Easy to commute to; just off I-95 on RT-9. There is a gym and showers on site.

    Cons

    No room for career growth and no help for development from management.

  8. "Growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at Sun Life full-time

    Pros

    New President has a great vision.

    Cons

    Gone through several changes in the last three years, some departments are still in flux.


  9. "RLDP"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits because the company is Canadian.

    Cons

    Very hierarchical corporate culture. Too much politics.


  10. Helpful (3)

    "Great benefits, but low pay..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sun Life full-time

    Pros

    Company does have great benefits and is considerably generous with vacation time.

    Cons

    Salaries tend to be on the very low side in comparison with similar businesses and positions. As a long time employee, there is little incentive to stay as vacation time stops increasing at 9 years for several years, raises are unimpressive, and morale is fairly poor. Also, many departments are very disorganized with lack of communication and inconsistency amongst processes, which leads to high turnover from exceptional emploees and a tendency to hire inexperienced management.

    Advice to Management

    Show more appreciation for employees. Pay more competitive salaries that will attract talent and retain good workers. Assess why so many people leave to work at Liberty Mutual, and take some action on those findings.


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