Sun Life Reviews | Glassdoor

Sun Life Reviews

Updated August 15, 2017
218 reviews

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218 Employee Reviews

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Pros
  • I am allowed to work from home a couple days which helps because I live pretty far away (in 36 reviews)

  • Very much support a telecommuting work situation good benefits (in 54 reviews)

Cons
  • There should be right people management by the managers or senior management teams (in 20 reviews)

  • If I had to think of one thing, it would be the lack of involvement upper management has in the actual running of the call centre (in 14 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great benefits, but low pay..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sun Life full-time

    Pros

    Company does have great benefits and is considerably generous with vacation time.

    Cons

    Salaries tend to be on the very low side in comparison with similar businesses and positions. As a long time employee, there is little incentive to stay as vacation time stops increasing at 9 years for several years, raises are unimpressive, and morale is fairly poor. Also, many departments are very disorganized with lack of communication and inconsistency amongst processes, which leads to high turnover from exceptional emploees and a tendency to hire inexperienced management.

    Advice to Management

    Show more appreciation for employees. Pay more competitive salaries that will attract talent and retain good workers. Assess why so many people leave to work at Liberty Mutual, and take some action on those findings.


  2. Helpful (1)

    "Internal Wholesaler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wellesley Hills, MA
    Current Employee - Anonymous Employee in Wellesley Hills, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Sun Life full-time (More than a year)

    Pros

    Your external partners are hard working, get an idea of what it takes to work in the field. Pay is pretty good for the work you do!

    Cons

    The management is awful. None of them could hold a conversation for 2 minutes about employee benefits and or about what we actually do on a day to day basis. The turnover rate is very significant and the office is dead silent to be considered a sales desk. There's no motivation across the board even after many employees have pleaded for some sort of 'competition' to be held on the desk. Managers are comfortable in their position now that the initial 50 people hired have quit, and they've hired much lower level employees to fill a role with zero potential to move up, regardless of what they say.

    Advice to Management

    Congrats, you failed at running a sales desk... regardless of what you think of yourselves, you had a negative impact on a majority of your employees.

  3. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Norton, MA
    Former Employee - Account Manager in Norton, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    Work with great people and learn new skills

    Cons

    Company does not value employees. Very hard to advance in your career. The majority of the upper and middle management is not good.


  4. Helpful (6)

    "Can't build a career here...don't value employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wellesley Hills, MA
    Former Employee - Anonymous Employee in Wellesley Hills, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 5 years)

    Pros

    Great place to learn. Great benefits and pay. Work is not hard. Nice people.

    Cons

    All the really talented people have left. No career advancement unless you're in Canada. Talk a lot about diversity, but let great people of color walk out the door.

    Advice to Management

    Wake up to what's really going on.


  5. Helpful (2)

    "Not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Sun Life full-time

    Pros

    It is a well recognized company that is not horrible on a resume for future job hunts.

    Cons

    Management was atrocious and the environment was generally soul sucking. The efficiency tracking of employees was particularly problematic and made it very clear that I was merely a cog in a machine.


  6. Helpful (2)

    "Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wellesley, MA
    Former Employee - Anonymous Employee in Wellesley, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 8 years)

    Pros

    Okay for a paycheck.

    Cons

    Old company. Happiness seems to depend a lot on one's manager.

    Advice to Management

    Listen to employees if management is able to effect change in order to improve working environment. If not, why ask?


  7. Helpful (2)

    "Skip it for an organization with a more solid foundation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wellesley, MA
    Current Employee - Anonymous Employee in Wellesley, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sun Life full-time

    Pros

    The employees are genuinely nice and friendly. There are pockets of very talented individuals and if you can find the good teams they're worth joining.

    Cons

    The entire US company is going thru change yet again. It never ends and the constant restructuring has at this point worn out both the employee morale and wallet.

    Advice to Management

    Ditch the fads and magic beans and get back to basics. Let employees do what they do best and stop throwing darts in the dark. It's exhausting and unproductive.

  8. Helpful (1)

    "associate director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Sun Life full-time

    Pros

    Collegial, dedicated people, good benefits

    Cons

    Suburban campus mentality where some employees have spent their entire career at Sun Life and lack knowledge of industry best practices, current technologies, and can be insular in thinking. Management strategy is seriously fragmented and leadership is uninspiring.

    Advice to Management

    Always reverting to the mean will result in the mean. Invest in better people. Take some calculated risks.


  9. "Career path is very difficult. Easy to get stuck in a rut."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Control in Portsmouth, NH
    Current Employee - Quality Control in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sun Life full-time

    Pros

    If you have a good manager, you have a shot at being satisfied. Expect to have a manager that isn't really interested in seeing you exceed.

    Cons

    Little opportunity to excel. Goals are unattainable or not related to position. Management uninterested in recognizing employees that go above and beyond.

    Advice to Management

    Most people don't want to just do the same thing day in, day out. Take advantage of your employees' strengths and challenge them to grow, learn and develop.


  10. Helpful (5)

    "no stability for last 10 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wellesley, MA
    Former Employee - Anonymous Employee in Wellesley, MA

    I worked at Sun Life (More than 8 years)

    Pros

    Location - near 128/95 intersection, good for commuters in the suburbs. Cafeteria and gym on campus. Great health and wellness programs. 401K match increases with longevity.

    Cons

    US President changes every ~3 years, followed by portions of management team. There is not enough stability to choose a strategy and carry it out, hence it is a very unstable work environment. Every year (for the last 10) everyone expects another round of layoffs. Minimal promotions from within, minimal job growth or job mobility.


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