Sun Life Reviews | Glassdoor

Sun Life Reviews

Updated September 25, 2017
130 reviews

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130 Employee Reviews

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Pros
  • I am allowed to work from home a couple days which helps because I live pretty far away (in 37 reviews)

  • Very much support a telecommuting work situation good benefits (in 57 reviews)

Cons
  • There should be right people management by the managers or senior management teams (in 20 reviews)

  • If I had to think of one thing, it would be the lack of involvement upper management has in the actual running of the call centre (in 13 reviews)

More Pros and Cons

  1. "Sun Life Financial is a solid company that treats its employees well."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Wellesley Hills, MA
    Former Employee - Analyst in Wellesley Hills, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 10 years)

    Pros

    Opportunity to mold individual career paths, internal posting is encouraged and can lead to success.

    Collaborative work environment

    Work/Life Balance.

    Overall compensation is better than average

    Cons

    Lots of bureaucracy.

    Weighing of cost versus benefit of doing work is sometimes out of balance. A lot of time is spent deriving answers to exactness, when time/energy would be better spent on bigger picture.

    Little turnover, which sometimes leads to non-productive individuals or areas.


  2. "Good experience thus far."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Wellesley Hls, MA
    Current Employee - Underwriter in Wellesley Hls, MA
    Recommends
    Negative Outlook

    I have been working at Sun Life (More than 3 years)

    Pros

    Work Life Balance. Drives Employee Accountability.

    Cons

    Limited Direction and Reactive in nature

  3. Helpful (1)

    "Excellent benefits, terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee Benefits Internal Sales in Boston, MA
    Former Employee - Employee Benefits Internal Sales in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    The benefits at this company were excellent, from vacation time to health care. Employees are great people who work hard and try to better the company.

    Cons

    Management at multiple positions do not have experience in the Employee Benefits Industry. The Internal desk has 4 managers, none of which know the products or industry, as they all started in 2013. They do not know what is best for the company because they have not been in the industry long enough, makes for some frustrating decisions. Head of Internal "Sales" team is a lifelong underwriter with 0 sales experience.

    Advice to Management

    Learn the product and industry trends instead of micro-managing dial numbers. Promote and hire people from within the industry who know the trends and approach to selling.


  4. "It waswa good internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Newton, MA
    Former Employee - Intern in Newton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sun Life full-time (Less than a year)

    Pros

    Good co workers to work with

    Cons

    It can get busy, but that's not reallly a con sometimes haha


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LTD Analyst in Wellesley Hills, MA
    Current Employee - LTD Analyst in Wellesley Hills, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life full-time (More than a year)

    Pros

    Great people, opportunities for growth.

    Cons

    High work volume for the industry.


  6. "Positive, collaborative culture, but struggling to be successful in this industry following the recession."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wellesley, MA
    Current Employee - Anonymous Employee in Wellesley, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sun Life full-time (More than 8 years)

    Pros

    Generally friendly culture with good benefits and positive work/life balance. Respectful and professional work environment. Overall training for new hires is good.

    Cons

    Financial services companies have struggled since the recession, and Sun Life is no different. Last few years have had reorganizations and expense cuts like other insurance companies.


  7. "Was a great place to work until the life insurance division went down the tubes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wellesley, MA
    Former Employee - Anonymous Employee in Wellesley, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 5 years)

    Pros

    Excellent benefits, competitive pay, is accessible via public transportation, and offered (the past tense being emphasized) opportunities to grow and build a career. The people with whom I worked were some of the most hardworking, friendly, and cooperative co-workers that I've ever met. Overall the environment used to be positive and geared toward productivity.

    Cons

    Due to a constant shifting of upper level management over the past four years and those individuals' business decisions, the overall mood of the company changed from "we're a team" to "it's every man for himself." Another frustrating thing is that, for many positions, once you're employed there is a freeze in terms of moving to other jobs or department, sometimes lasting two years. The regulation is understandable, but stifling all the same.

    Advice to Management

    Attempt to recruit some new blood in hopes of rebuilding some of the positivity from the past, because many of the employees are still jaded and unhappy.

  8. "It is what it is."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in Seattle, WA
    Former Employee - Sales Coordinator in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    The company is stable and strong; you don't have to worry about it going away any time soon. Benefits are good for employees.

    Cons

    The company valued appearance over reality; they'd rather you "look busy" than be efficient. Pay is under average for the industry for the support staff. Workloads are not managed well, with some people being over-busy and others having too much time (and then being forced to find pointless make-work to fill in the time).


  9. Helpful (3)

    "Worst place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Short Term Disabilities Claims Associate in Portsmouth, NH
    Former Employee - Short Term Disabilities Claims Associate in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    There are no pros to working there.

    Cons

    Work Load is too much for the claims examiners. Management consistantly makes employees feel worthless. If you do not complete the work they want or if you ask for help. Management will find a reason to write you up. Management leaves on time while the employees are forced to stay and complete claims.

    Advice to Management

    Your STD department has such high turnover because the supervisors are incompetent slave drivers


  10. "Sun Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Consultant in Irvine, CA
    Former Employee - Customer Service Consultant in Irvine, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sun Life full-time

    Pros

    Great corporate communication. Terrific benefits. Excellent at seeking employee engagement. Nice rewards and employee recognition programs. Great perks; i.e., gym membership assistance, Charitable matching grant program, tuition assistance, EAP and rewards for participation in wellness programs. Love the Global Learning Center course availability.

    Cons

    Usual challenge of working for huge corporation. US operations in Eastern Time Zone and my business unit was in Pacific Time Zone. Bonus structure has complicated formula. Not as easy to grow in career as I'd like. Frequent restructuring of sales and distribution units.


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