Sun West Mortgage Reviews | Glassdoor

Sun West Mortgage Reviews

Updated June 5, 2018
137 reviews

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2.4
StarStarStarStarStar
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Pavan Agarwal
92 Ratings

137 Employee Reviews

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Pros
  • "None there really are no pros except maybe a free lunch they provide the atmosphere is just to oppressive it is no good" (in 10 reviews)

  • "decent benefits - 401k 1% match, affordable insurances, 2 weeks vacation" (in 3 reviews)

Cons
  • "Metaphorically speaking, they throw you to the wolves with little to no training in their processes and loan conditions" (in 9 reviews)

  • "The employees are great people but upper management cares very little about their employees" (in 8 reviews)

More Pros and Cons

  1. "Client Relations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sun West Mortgage full-time

    Pros

    Strong company morals and a positive atmosphere! Being with Sun West is like being part of a family which takes care of it's own. Great training on the job and growth opportunities to move up! If I hadn't moved I would have stayed with them forever!!!

    Cons

    I have nothing negative to say.

    Advice to Management

    Keep up the good work!


  2. Helpful (1)

    "Sun West Mortgage Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Corona, CA
    Current Employee - Sales Manager in Corona, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun West Mortgage full-time (More than 10 years)

    Pros

    This company has proven longevity!

    Cons

    The company is not public!

    Advice to Management

    Keep open the dialog between employee and upper management.

  3. "Underwriter / Collections / Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Uw in Cerritos, CA
    Former Employee - Senior Uw in Cerritos, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sun West Mortgage full-time (More than 5 years)

    Pros

    They try not to have you talk to anyone around you, and most people there you wouldn't want to talk with anyway.

    Cons

    Broken company culture, closed off mentality

    Advice to Management

    Good luck


  4. "Rough start- quick finish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Processor in Corona, CA
    Former Employee - Retail Processor in Corona, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sun West Mortgage full-time (Less than a year)

    Pros

    Great idea behind the setup but execution is somewhat questionable.

    Cons

    Not allowed to talk to anyone during work hours.


  5. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Los Angeles, CA
    Current Employee - Software Engineer in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun West Mortgage full-time (Less than a year)

    Pros

    The co-works are friendly. I could learn a lot of mortgage policy and technologies.

    Cons

    The company limit cell phone using and has strict schedule.


  6. Helpful (1)

    "Decent job with decent people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Engineer
    Former Employee - Process Engineer
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sun West Mortgage full-time

    Pros

    Everyone is very professional and friendly

    Cons

    Communication between management and the team is poor and minimal
    The desired product is not clearly defined (granted that it is newly developing)
    Micromanagement is insane
    Discouragement of interaction between employees is very inefficient for engineers

    Advice to Management

    Set aside a time to properly train the engineers who are very expensive to hire. You pay them too much and expect too little. A lot of the time, there is more work that they could be doing if there were proper guidance and teamwork to keep the workflow smooth.


  7. "No Employee Appreciation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Sun West Mortgage full-time

    Pros

    Nice Area, good training, very clean

    Cons

    Low Pay, High Expectations, Too Quiet

    Advice to Management

    Appreciate your employees more

  8. Helpful (1)

    "HIGH turnover, BAD Management, MULTIPLE Law Suits, AVOID!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sun West Mortgage full-time

    Pros

    Lunch twice a month, paid bathroom breaks.

    Cons

    1. Micromanagement is how they rule their submissive staff. You need to work hard with little to no training in an environment where you cannot talk to each other or you will be written up for "wasting time".

    2. They train and enforce you to use outdated Manuals on how your position is to be done. If your lucky enough to get training on your job the person who trained you will either leave or be fired by the time your training is done. Turnover is usually the key to see how well any company is preforming. If your deciding to submit your resume in hopes to work here, RUN away and look elsewhere.

    3. All your work is reviewed by staff who are not even in the united states. Read previous reviews on glassdoor its mentioned multiple times that they outsource to India. As a consumer your legal and personal information is viewable "SSN, bank accounts, ID, Passports, Loan info" to reps in India from Loan-boarding, Funding, Servicing, even when you apply to this company to be hired your information is reviewed and confirmed by reps from India. If you don't believe it listen to the HR reps who call you if your lucky enough to be offered the position! When I was offered the position received a few calls from reps who had broken english.

    4. The Entire management staff and owners of the company are of Indian Heritage. Now there is no problem on who owns or operates the company but diversity of leadership and upper management equality is a visual indicator that they are closed off on input and possible advancement unless they moved you from India to the U.S. to manage the team. This company is a negative environment enforcer. Meaning people work harder because they fear they will get fired or receive multiple written / verbal warnings. They dont have appreciation awards, team / positive group meetings or acknowledgment of performance.

    5. If you have read through items 1 - 4 if you don't already have a sense the team leads or supervisors and overall work environment that are there have risen to their levels via OFFICE POLITICS, backstabbing. There are a few who are honest and help their teams but have no work or life balance coming in early staying late and working weekends. This is fine if you want to advance if you are lucky but this is usually the requirement to stay in these positions. If you work here and are reading this see how tired and happy these leaders look everyday they come to work.

    6. This company has had multiple lawsuits See previous comments they were subpoenaed and even the CEO was under investigation. Looking at this glassdoor page there are more negative comments than positive think about that before you apply or accept an offer.

    7. There have been layoffs and the word is due to business slowing down and high interest rates. However they are still hiring does that make sense ??? or do they rollover staff who are here for a number of years without advancement and release them to hiring lower wage candidates. Look at the pay the jobs they are posting and compare to other mortgage companies.

    Advice to Management

    Stop outsourcing, you are part of the problem we are losing jobs in America. It is okay to respond and say good morning and hello to other staff. Provide positive reinforcement instead of only when you make an error or get improper training. Let your customers know people from another country will see your personal information. Be involved with your staff sit with each department and provide an open discussion on how to avoid errors and allow input on updating processes and providing better customer service.


  9. "Loan Servicing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sun West Mortgage full-time (Less than a year)

    Pros

    no issues with payroll

    Cons

    The company as a whole

    Advice to Management

    please revamp your entire company.


  10. Helpful (1)

    "Be prepared for bad management !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sun West Mortgage full-time

    Pros

    There were no pros. This job is horrible.

    Cons

    Working here was very stressful. Management does not care about you. I was pregnant and they fired me knowing I had a dr's note. Even with a note they'll find a way to fire you.

    Advice to Management

    Pay more attention to your employees. Help them out more. More training is needed. Maybe people won't leave all the time.


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