SunGard Public Sector Reviews | Glassdoor

SunGard Public Sector Reviews

Updated September 9, 2017
82 reviews

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3.3
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SunGard Public Sector Chief Operating Officer Kevin Lafeber
Kevin Lafeber
5 Ratings

82 Employee Reviews

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  1. "Great company, great benefits, highly recommend!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Writer in Hopkins, MN
    Former Employee - Tech Writer in Hopkins, MN

    I worked at SunGard Public Sector full-time (More than 5 years)

    Pros

    Great benefits, flex time and great pay. Supervisors encouraged growth, learning and professional development.

    Cons

    Large corporations can sometimes leave you feeling a bit lost in the shuffle, but not too badly!

    Advice to Management

    Keep up the great work.


  2. "Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Specialist in Lake Mary, FL
    Current Employee - Support Specialist in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SunGard Public Sector full-time (Less than a year)

    Pros

    Flexible work schedule and allow for remote work too.

    Cons

    Management is bias. Play favorites, and not open for communications on issues. Benefits are decreasing but increasing price passed to employees.

    Advice to Management

    Review positions, qualifications, personalities as well as the ability to LEAD and or MANAGE

  3. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at SunGard Public Sector full-time

    Pros

    Loved the travel and culture.

    Cons

    A little too much travel.


  4. "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SunGard Public Sector full-time

    Pros

    Great company. Friendly atmosphere good communication.

    Cons

    Ability for career development is minimal. No room to move up. The yearly increases are minimal.

    Advice to Management

    Focus on developing your employees.


  5. Helpful (2)

    "This Company is circling the drain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SunGard Public Sector full-time (More than 10 years)

    Pros

    Co workers try to help each other out and genuinely care about our customers

    Cons

    Upper management is totally clueless as to how dire the situation is. Customers don't receive the software support or management of their project that they deserve because the volume is crushing staff.
    Very low moral and continually getting lower since the Vista Equity Partner buy out in February 2017.
    Little to no pay/merit increase, change of insurance brought reduced coverage and large deductibles.

    Advice to Management

    Listen to your employees, especially those employees who are customer facing. It can't be "all about money" if poor customer services and product support causes customers to take their business (and dollars) elsewhere.
    You don't understand how miserable your staff is working 60 plus hours a week, trying to make a difference to our customers.
    At least ACT like you care about your customer base.


  6. "Amazing job to build experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bus in Lake Mary, FL
    Current Employee - Bus in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunGard Public Sector full-time (More than 5 years)

    Pros

    Flexible work schedule, good management and coworkers, amazing work culture.

    Cons

    Benefits, pay, career advancement, and career development


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunGard Public Sector full-time (More than 5 years)

    Pros

    Great work life balance. Great leadership. Nice location in Lake Mary, FL. Working in public safety is very rewarding. Very happy here.

    Cons

    Customer tech refresh cycles are 10 to 15 years, so once SunGard lands a contract they're looking at maintenance for a decade or more before the customer begins thinking about a new vendor. This seems to have a negative impact on innovation which happens very slowly.

    Advice to Management

    Innovate at an agile pace.

  8. Helpful (3)

    "Company is just not what it used to be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Lake Mary, FL
    Former Employee - Sales in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SunGard Public Sector full-time (More than 8 years)

    Pros

    Used to be a nice company to work for about 3 years ago, but with all the changes the building is empty and the moral is very low. T.

    Cons

    Recent lay offs, horrible benefits, no training, no discussed path for growth. There is much confusion about the future of some of the product lines.

    Advice to Management

    Invest more time in your employees. Take the time to train, to discuss goal and paths, and to give some motivation. Work on team building and bringing people in the company together.


  9. Helpful (5)

    "Developer III / Senior Programmer Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer III in Lake Mary, FL
    Former Employee - Software Developer III in Lake Mary, FL
    Neutral Outlook
    No opinion of CEO

    I worked at SunGard Public Sector full-time (More than 10 years)

    Pros

    Some of the most ethical and professional minded people I've ever met work there.

    Cons

    Too much emphasis on meeting numbers targets, to the point that customer satisfaction is compromised. Cumbersome procedures. Employee headcount has been reduced beyond the point where individual workloads are manageable, leaving people feeling that they are drowning in work and hopeless anything will change. FIS was so keen to get rid of highly paid long term employees that they allowed a large amount of institutional knowledge to leave. Clients have noticed this.

    If you're a young person they will hire you but don't expect high pay levels. SPS was recently sold by FIS so perhaps some of these conditions will change.

    Advice to Management

    Value your long time loyal employees. A 1.0-1.6% annual increase to a top performer with 2 decades experience at the company sends a clear message, and it's not positive. Find a way to lighten the workloads of those with one too heavy, before they burn out and leave. Meet client's new needs without abandoning the ones that have been with SPS for a long time. Many clients want to stay on the iSeries platform.


  10. Helpful (4)

    "Great employees, poor management and product direction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SunGard Public Sector full-time (More than 8 years)

    Pros

    Camraderie among low-level employees is excellent, workplace events throughout the year to raise morale, and in general a great place to gain experience for your resume.

    Cons

    Extrenched and disconnected management/executive team that has slowly eroded the company's leadership position in its industry by a series of very poor product and workforce decisions; excessive management focus on metrics; substandard compensation and pay increases; benefits package that was once among the best in the private sector has been reduced to a shadow of what it was; very poor prospects for advancement; several rounds of layoffs over the last few years have left the remaining workforce severely overworked; substandard performers seem to generally be tolerated; software is antiquated and executive efforts to develop a successor have stalled; sales and acquisitions over the last several years have severely affected morale and caused an exodus of highly skilled institutional knowledge.

    Advice to Management

    Entrenched mid and upper managers generally need to be purged; employees need to be shown they are truly valued through competitive pay, regular increases, and solid benefits package; show customers they are valued by increasing headcount to departments like customer support that are on the front line of customer interaction and problem solving.


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