SunTrust Mortgage Reviews

Updated Jun 22, 2020

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3.1
54%
Recommend to a Friend
75%
Approve of CEO
SunTrust Mortgage President & CEO Jerome T. Lienhard
Jerome T. Lienhard
83 Ratings
Pros
  • "Great benefits and lateral opportunities(in 13 reviews)

  • "Benefits, stable, competitive wages, good people(in 12 reviews)

Cons
  • "Work life balance, senior management, employees are a number these days not an asset(in 9 reviews)

  • "Poorly run operations makes it difficult to close loans efficiently(in 9 reviews)

More Pros and Cons
  1. "Systems Analyst"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Systems Analyst in Henrico, VA

    I worked at SunTrust Mortgage for more than a year

    Pros

    Very nice company to work with

    Cons

    No work from home/ flexibility

  2. "It was all good"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mortgage Production Assistant/Loan Processor in Richmond, VA
    Recommends
    Positive Outlook

    I worked at SunTrust Mortgage full-time for more than 3 years

    Pros

    Company cares and has work and home balance

    Cons

    sometimes have to do late nights

    Continue reading

  3. "Just a realistic review"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loan Collector 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SunTrust Mortgage full-time for more than 3 years

    Pros

    The pay was pretty good.

    Cons

    Inconsistent and condescending management made it harder than it needed to be.

    Continue reading
  4. "Staying focused"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust Mortgage full-time for more than 8 years

    Pros

    A lot of attempts to making a better environment from leadership. It takes patience and teamwork and in due time...it becomes an achievement. Great benefits and lateral opportunities

    Cons

    Morale could be better. Favoritism deteriorates growth.

    Continue reading
  5. "Average company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Richmond, VA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at SunTrust Mortgage full-time for more than 8 years

    Pros

    Benefits time off health vision dental 401k

    Cons

    Cliques and the mens club

    Continue reading
  6. "Post closing diligence"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loan Review Analyst Team Lead in Richmond, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SunTrust Mortgage full-time for more than 8 years

    Pros

    employees work as a departmental team.

    Cons

    too much rapid changing without foreknowledge

    Continue reading
  7. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mortgage Underwriter in Virginia Beach, VA

    I worked at SunTrust Mortgage full-time for more than 3 years

    Pros

    Great work environment & job stability

    Cons

    A lot of reports / reporting / evaluations

    Continue reading
  8. Helpful (3)

    "Terrible Managers"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bankruptcy Processor in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SunTrust Mortgage full-time for more than a year

    Pros

    Cool team members and good location

    Cons

    Cant trust management, conspire to get people fired especially in Bankruptcy Dept., Managers work only for whats in their best interest.

    Continue reading
  9. "Loan Officer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA

    I have been working at SunTrust Mortgage full-time for less than a year

    Pros

    Great company to work for

    Cons

    Seasonal, interest rates and property availability can affect production

  10. "Analyst"

    4.0
    Former Employee - Anonymous Employee 

    I worked at SunTrust Mortgage full-time

    Pros

    Benefits, stable, competitive wages, good people.

    Cons

    Nothing significant cons to report.

Found 241 reviews