SunTrust Mortgage Reviews | Glassdoor

SunTrust Mortgage Reviews

Updated October 12, 2017
201 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SunTrust Mortgage President & CEO Jerome T. Lienhard
Jerome T. Lienhard
71 Ratings

201 Employee Reviews

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Pros
  • great 401K benefits, great work/life balance (in 8 reviews)

  • Bank with good culture and good people (in 11 reviews)

Cons
  • Work-Life Balance; more time spent working than time with family (in 8 reviews)

  • lack of training, management micro managed (in 5 reviews)

More Pros and Cons

  1. "Mortgage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SunTrust Mortgage full-time (More than 3 years)

    Pros

    Good management depending on who is your manager, but everyone seems to be a VP. Culture is okay for a big bank and work life balance is good

    Cons

    management isn't very transparent and unclear


  2. Helpful (1)

    "Mortgage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SunTrust Mortgage full-time (Less than a year)

    Pros

    Community involvement, mediocre benefits.. large company.

    Cons

    Some departments can be clickish and a feeling of job security is not solid. Many times mgmnt is loaded with political feedback/ responses and not as realistic as they should be. Can also be very lacking from the training perspective.

    Advice to Management

    Invest in adequate training....be more realistic.....implement strategies to mitigate poor employee morale.

  3. "Loan officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at SunTrust Mortgage full-time

    Pros

    Big company flexible time

    Cons

    Male dominated commission only job.

    Advice to Management

    Checks and balances for managers and employees. Harrasment towards Women.


  4. "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Loan Processor
    Former Employee - Senior Loan Processor
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SunTrust Mortgage full-time (More than 3 years)

    Pros

    Work schedule flexibility is good.

    Cons

    Too much micromanaging is always bad.

    Advice to Management

    None


  5. "Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Officer in Richmond, VA
    Current Employee - Mortgage Loan Officer in Richmond, VA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at SunTrust Mortgage full-time (More than a year)

    Pros

    Some competitive portfolio products. Good values as a whole. Good technology support.

    Cons

    Lack of communication with Operations. Not great Technology / systems.


  6. "Mortgage Loan Closer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Closer in Glen Allen, VA
    Former Employee - Mortgage Loan Closer in Glen Allen, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SunTrust Mortgage full-time (More than 10 years)

    Pros

    Great co-workers and team-mate building,

    Cons

    Work-Life Balance; more time spent working than time with family

    Advice to Management

    With the recent natural disasters, I am looking for a career change to help others.


  7. "SunTrust Mortgage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Originator in Tampa, FL
    Current Employee - Mortgage Originator in Tampa, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at SunTrust Mortgage full-time (Less than a year)

    Pros

    Work flexibility to work remote partially

    Cons

    Not production driven. Slow to adapt to changes and to keep up with technology

    Advice to Management

    Reward employees that overachieve and promote a culture of production rather than restrictions and slow closings.

  8. "Mortgage Consultant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great environment and all tools that you need are provided, Best organization that I've worked for. Great benefits and a lot of trainings

    Cons

    There are not much negatives, the organization need to open more branches, few access by low to moderate clients and customers

    Advice to Management

    Continue with the trainings for new consultants


  9. "Good for the most part"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Underwriter III in Sterling, VA
    Current Employee - Mortgage Underwriter III in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SunTrust Mortgage full-time (More than a year)

    Pros

    Some work from home opportunity, if you meet your numbers. Great co-workers, compensation is above average. Company has open forum and Survey's on how management can improve.

    Cons

    A LOT of Micromanaging, with lack of respect from LOs, middle management is stressed causing pressure on employees. Have no control over your own queue.

    Advice to Management

    Have all the campus run the same way with the same work from home benefits


  10. "CSR"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative In Call Center
    Former Employee - Customer Service Representative In Call Center
    Doesn't Recommend

    I worked at SunTrust Mortgage (Less than a year)

    Pros

    It's a paycheck! Nice building and cafeteria.

    Cons

    Management so unprofessional I don't even know how they are permitted to work there. Low morale, scarce promotional opportunity.............

    Advice to Management

    Be professional


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