SunTrust Mortgage Reviews | Glassdoor

SunTrust Mortgage Reviews

Updated March 22, 2017
178 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
SunTrust Mortgage President & CEO Jerome T. Lienhard
Jerome T. Lienhard
65 Ratings

178 Employee Reviews

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Pros
  • great 401K benefits, great work/life balance (in 7 reviews)

  • Bank with good culture and good people (in 11 reviews)

Cons
  • Work life balance is impossible with this company (in 7 reviews)

  • Lack of training and advancement opportunities and low pay (in 4 reviews)

More Pros and Cons

  1. "Lower management is great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Processor
    Current Employee - Loan Processor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust Mortgage full-time (More than 3 years)

    Pros

    Very supportive lower management, great incentive program, great benefits and wonderful atmosphere.

    Cons

    Upper management can be a bit out of touch

    Advice to Management

    Experience the lower operation teammates daily job before implementing tasks that are pointless or a waste of time.


  2. "mortgage loan officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great resources and access to upper management.

    Cons

    Can be a hard business to break into without proper guidance


  3. "Good benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Morgage Unewriter in Rockville, MD
    Former Employee - Senior Morgage Unewriter in Rockville, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SunTrust Mortgage full-time (More than 5 years)

    Pros

    Great and knowledgeable Underwriting Managers. I had an opportunity to have a good mentor/manager during my 6 years working remotely as mortgage underwriter.

    Cons

    Working onsite/on campus made it harder to determine employee's strength and abilities due to relentless micromanagement. Work life balance is impossible with this company.


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  5. "QA analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust Mortgage full-time

    Pros

    great 401K benefits, great work/life balance

    Cons

    health insurance and sick leave could be better


  6. Helpful (2)

    "A Difficult Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SunTrust Mortgage full-time

    Pros

    The benefits were good and co-workers were kind people.

    Cons

    The corporate culture of the company leaves much to be desired. The environment is often one of "every man for himself/herself." Advancement within the company is not always merit-based.

    Advice to Management

    Micro-management is not a plus for your employees.


  7. "Loan Processor"

    Star Star Star Star Star
    Current Employee - Processor in Richmond, VA
    Current Employee - Processor in Richmond, VA

    I have been working at SunTrust Mortgage full-time (More than 3 years)

    Pros

    Nice work environment and mostly great coworkers. Managers don't really micro manage as long as you get your work done.

    Cons

    Pay is OK.. but the processor position entails 90% of the mortgage process. Only position that requires to work with clients, loan officers, underwriters, closers, insurance, title.. and the list goes on. New bonus structure is terrible. I can see employees moving on to better opportunities due to the upside of pay being significantly reduced.

    Advice to Management

    Require loan officers to take more responsibility in the process. They're always promising clients false information just to get the commission. Processors deserve to be paid more, fix the bonus structure as it is making employees less motivated


  8. "Good Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Officer in Charlotte, NC
    Current Employee - Loan Officer in Charlotte, NC
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at SunTrust Mortgage (Less than a year)

    Pros

    No micro-management, great people, room to grow, small compared to large banks so you actually meet with the bosses and upper management. PTO is usually available to be used and flip side, you can work OT if you want!

    Cons

    Training is minimal. Very much sink or swim, trial and error, etc... Systems and processes can be very out of date

    Advice to Management

    Just keep listening to your employees, maybe try not to let the senior LO's leave without asking why.


  9. "Loan Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Officer in Freehold, NJ
    Former Employee - Mortgage Loan Officer in Freehold, NJ
    Recommends
    No opinion of CEO

    I worked at SunTrust Mortgage full-time (More than a year)

    Pros

    Great culture , gets the big picture right. All the benefits of a large company with good brand equity where it has bank branches

    Cons

    Technology choices by previous management were not good.


  10. "Good Company to Work for"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL

    I worked at SunTrust Mortgage (More than 5 years)

    Pros

    Good Pay and time off

    Cons

    None that i can think of


  11. "Receptionist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Receptionist/Administrative Assistant in San Ramon, CA
    Former Employee - Front Office Receptionist/Administrative Assistant in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SunTrust Mortgage full-time (More than a year)

    Pros

    I worked for this company in San Ramon, California. Everyone there was extremely kind. Such a wonderful group of people. Of all the jobs that I had, this one was clearly one of the best!

    Cons

    The only thing that I disliked about this job was that it ended. No, I would not have wanted to remain there as a receptionist, but if I had the opportunity to advance and they did not close their doors (Mortgage Industry disaster years ago) I would have gladly remained.

    Advice to Management

    No advice to give to management. They were awesome!



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