SunTrust Reviews in Nashville, TN | Glassdoor

SunTrust Nashville Reviews

Updated March 19, 2017
37 reviews

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Nashville, TN Area

2.6
Star Star Star Star Star
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Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
11 Ratings

37 Employee Reviews

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Pros
Cons
  • Work-Life Balance (Team Dependent); technology should be more advanced for a corporation this size (in 48 reviews)

  • Constant turnover in upper management leads to perpetual reorganization (in 89 reviews)

More Pros and Cons

  1. "SALES"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at SunTrust (More than a year)

    Pros

    When you see people actually succeed with their finances it's great!

    Cons

    It's a lot of sales. On both sides of the business.


  2. "Customer Service Representative II"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN

    I worked at SunTrust full-time (More than 3 years)

    Pros

    Benefits, Training, Celebrations, special occasions, Department Game Day

    Cons

    Disrespect, All customer service representative are required to sell bank products for raises. Seniority is not used for promotions.

    Advice to Management

    IDK


  3. Helpful (1)

    "I learned a lot about the banking industry."

    Star Star Star Star Star
    Former Employee - Loan Servicing Specialist in Nashville, TN
    Former Employee - Loan Servicing Specialist in Nashville, TN
    Disapproves of CEO

    I worked at SunTrust full-time (More than 10 years)

    Pros

    I enjoyed working with my teammates. We were like a family. I always had great immediate managers.

    Cons

    As the years progressed there was too much mismanagement going on in the upper levels. This caused the turn over rate to jump significantly.


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  5. "Advisory position"

    Star Star Star Star Star
    Current Employee - Advisor in Nashville, TN
    Current Employee - Advisor in Nashville, TN

    Pros

    This is a great learning experience in the banking and investing business. It's high paced with plenty of opportunity. There isn't long hours. It's solid banking hours. Due to the size of the company, there is opportunity to work in different areas.

    Cons

    It's a typical corporate company. There can be significant changes with very little notice. Management can seem distant and out of touch.


  6. "It felt like an unrewarding volunteer job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Banker in Franklin, TN
    Former Employee - Universal Banker in Franklin, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SunTrust full-time (Less than a year)

    Pros

    Nice people to work with.

    Cons

    Very low pay for your duties.
    Also,hours are all over the place.
    From an 8-6:15 schedule, you only get one half hour break the entire day!

    Advice to Management

    Raise the pay for the area and job descriptions.


  7. "HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Specialist in Nashville, TN
    Current Employee - Human Resources Specialist in Nashville, TN
    Recommends
    Positive Outlook

    I have been working at SunTrust (More than 5 years)

    Pros

    Great Support in development opportunities

    Cons

    NA/ None at this time.


  8. "Premier Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook

    I worked at SunTrust full-time (More than a year)

    Pros

    Decent Salary, Good People, Plenty of opportunity for business

    Cons

    Work out of bank branch


  9. "Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialty Loan Service Representative in Nashville, TN
    Current Employee - Specialty Loan Service Representative in Nashville, TN
    Recommends
    Positive Outlook

    I have been working at SunTrust full-time (Less than a year)

    Pros

    A great range of benefits

    Cons

    Lack of communication between departments

    Advice to Management

    Ensure more coordination between departments


  10. Helpful (1)

    "Premier Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premier Banker in Murfreesboro, TN
    Current Employee - Premier Banker in Murfreesboro, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SunTrust full-time (Less than a year)

    Pros

    Large base of clients to prospect from. Very good salary and bonus structures. Great team members at SunTrust. Fun to come to work.

    Cons

    Growing regulatory landscape may cause burdens down the road. Growing goals and managing a book of business. Count a lot on referrals.

    Advice to Management

    So far so good


  11. "Business Care Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SunTrust (Less than a year)

    Pros

    Generally a positive place to work. Direct management is encouraging and makes sure employees know what is expected of them.

    Cons

    Department tends to not have enough workers to handle the call volume. Procedures change often. The pay is very low and there are no incentives offered at this position.

    Advice to Management

    Add incentives to this position to retain workers longer and to add consistency for the clients.


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