SunTrust Reviews | Glassdoor

SunTrust Reviews

Updated May 22, 2017
1,833 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
698 Ratings

1,833 Employee Reviews

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Pros
Cons
  • Work-Life Balance (Team Dependent); technology should be more advanced for a corporation this size (in 48 reviews)

  • Constant turnover in upper management leads to perpetual reorganization (in 89 reviews)

More Pros and Cons

  1. "Client Advantage Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relationship Specialist in Cumming, GA
    Current Employee - Client Relationship Specialist in Cumming, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust full-time (More than 3 years)

    Pros

    Great culture!
    Truly care about people and their financial well being!
    Larger bank trying to operate with a small bank feel!
    Good benefits

    Cons

    Low salaries
    Hard to increase salaries once you're working here

    Advice to Management

    Allow salary increases to be larger


  2. Helpful (2)

    "Great bank with an identity crisis"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premier Banker II in Sarasota, FL
    Former Employee - Premier Banker II in Sarasota, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SunTrust full-time (More than 3 years)

    Pros

    Excellent pay and benefits, fantastic teammates. Strong brand in the region with solid market share. Resources of a large bank.

    Cons

    Organizational disarray. Constant turnover in upper management leads to perpetual reorganization. Goals and expectations change constantly, many times mid year. Tough to gauge what success looks like.

    Advice to Management

    Consistency would be a good place to start. Don't change the program every 3-6 months.


  3. "Consumer Loan collector II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consumer Loan Collector III in North Chesterfield, VA
    Current Employee - Consumer Loan Collector III in North Chesterfield, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SunTrust full-time (More than a year)

    Pros

    Benefits and pay is very good, 2weeks vacation start off, 1 week sick pay, 1 day of purpose. You can also op-out departments after 1 yr of being there. 2 days off for 1-count occurrence.

    Cons

    Schedule flexibility is terrible, only have 2 shifts to switch from unless someone who's been there a while leaves and they offer you that schedule, however it goes by senority. Occurences are a joke,if your late cause of traffic-too bad. If you leave early or your sick & can't come in or any emergency in general, another occurrence. Your monitorized in every single move you make in the Computer & Phone. Also if QA gives you a 0-on a call you lost your incentive.


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  5. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Atlanta, GA
    Former Employee - Teller in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SunTrust part-time (More than a year)

    Pros

    Good company to work for.

    Cons

    I started there with no banking experience and when I started our location had no manager so I didn't like how I was basically thrown into banking with no tools on how to be more successful.

    Advice to Management

    Better hands on training


  6. "Risk Review Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Review Officer in Atlanta, GA
    Former Employee - Credit Review Officer in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SunTrust full-time (More than 5 years)

    Pros

    They provide incentives for employees that make under a certain amount.

    Cons

    Faulty execution of some intiatives; then roll back or shift to something else.

    Advice to Management

    Di more downside analysis before jumping in with both feet. Thing things through nore thoroughly.


  7. "SunTrust Bank employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Baltimore, MD
    Former Employee - Personal Banker in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SunTrust full-time (More than 3 years)

    Pros

    Co- workers, fair salaries, good 401k match.

    Cons

    Behind in technology compared to other banks, transitioning to extreme sales pressure and goals.


  8. "Personal Banker Suntrust"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PB3 in Chattanooga, TN
    Former Employee - PB3 in Chattanooga, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SunTrust full-time (Less than a year)

    Pros

    Atmosphere, Flexibility, Training, Name recognition

    Cons

    Vertical advancement, limited commision opportunities

    Advice to Management

    Take care of talent


  9. "Branch Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Sebring, FL
    Current Employee - Branch Manager in Sebring, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust full-time (More than 3 years)

    Pros

    Good company. They treat their employees good and the customers best interests are at the fore front of the company.

    Cons

    It seems there a lot of fires to put out at the same time.

    Advice to Management

    Continue to make your employees feel valued.


  10. "Bank teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Palm Harbor, FL
    Current Employee - Bank Teller in Palm Harbor, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SunTrust part-time (Less than a year)

    Pros

    Benefits & hours , many locations so good chance you could work close to home. Good opportunity to get promoted if you meet or exceed sales quota.

    Cons

    Must be good at selling. It is not made clear during the hiring process that the majority of your performance will be based on how many new accounts you facilitate opening.

    Advice to Management

    Give extensive sales training


  11. "PBIG review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premier Banker in Orlando, FL
    Current Employee - Premier Banker in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SunTrust full-time (More than a year)

    Pros

    The premier banking and investment channel really works to reward the employees. We are highly compensated monetarily and they cater to our needs. Execs get 4 weeks of vacation and sick days as well as holidays.

    Cons

    The retail side is still widget focused and too concerned with transactions instead of profitability and customer experience. Otherwise the bank is progressing


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