SunTrust Reviews
Updated May 11, 2021
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Approve of CEO
William H. (Bill) Rogers Jr.
1,132 Ratings
Pros
"It’s a good company with good benefits" (in 194 reviews)
"Great company with great benefits" (in 166 reviews)
Cons
"Crooked upper management, low pay, company doesn’t promote the talent" (in 120 reviews)
"Sales goals can feel unobtainable depending on branch location" (in 100 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of SunTrust and is not affected by filters.
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- Current Employee, more than 8 years★★★★★
Pros
It is a strong opportunity based place
Cons
Bad leadership skills at remote locations
- Former Employee, more than 8 years★★★★★
Pros
Good ppl, good bene, good work/life balance
Cons
Need to be more tech advance...They are a bit behind hen it comes to the latest and greatest technology to help employees be more efficient and productive.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Company cares about their teammates.
Cons
There is no work life balance.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Ethics are good, good managent
Cons
I wouldn't say there are any for my time there
- Current Employee, more than 3 years★★★★★
Pros
Good employee discounts if that is why you go to work
Cons
The bank acts as though they have best interest of the clients at heart. No. They only want you to sell stuff to the clients that they do not need. they do this under the guise of a "needs met framework" conversation. They should just be honest & say we are here to sell you something without hiding behind something else
Continue reading - Former Employee, more than 3 years★★★★★
Pros
The company gives many perks like most banks and rewards successful employees.
Cons
Goals can be out of touch with actual consumer needs and force bankers into compromising situations.
- Former Employee, more than 5 years★★★★★
Pros
Flexible work schedule and on site medical and food supply.
Cons
Pay, advancement opportunities, change in senior management.
Continue reading - Current Employee, more than 5 years★★★★★
Pros
Well paid. Good benefits. The same holidays as any other bank.
Cons
Lack of training. No time to to absorb that training. They expect from the employees to watch a couple video trainings at the same time that they are taking care of clients, making calls, working on leads, procedures and all at the same time. If you didn’t learn then just rely on the procedures Wikipedia (Acadia). Most of the time you are by yourself struggling to do things right without no one to look up to and in case you reach the call center they usually know less than the branch employees.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Good work environment , work life balance and good management
Cons
Low salary- sometimes over time -
Continue reading - Current Employee, less than 1 year★★★★★
Pros
good to start as a teller
Cons
not customer service industry anymore
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