SunTrust Reviews

Updated May 11, 2021

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3.7
72%
Recommend to a Friend
89%
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
1,132 Ratings
Pros
  • "It’s a good company with good benefits(in 194 reviews)

  • "Great company with great benefits(in 166 reviews)

  • Cons
  • "Crooked upper management, low pay, company doesn’t promote the talent(in 120 reviews)

  • "Sales goals can feel unobtainable depending on branch location(in 100 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of SunTrust and is not affected by filters.

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    1. 5.0
      Current Employee, more than 8 years

      Great

      May 11, 2021 - Manager in Springfield, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is a strong opportunity based place

      Cons

      Bad leadership skills at remote locations

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    2. 4.0
      Former Employee, more than 8 years

      Nice place to work

      May 10, 2021 - License Banker in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good ppl, good bene, good work/life balance

      Cons

      Need to be more tech advance...They are a bit behind hen it comes to the latest and greatest technology to help employees be more efficient and productive.

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    3. 5.0
      Current Employee, less than 1 year

      Great place to work

      May 6, 2021 - Branch Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company cares about their teammates.

      Cons

      There is no work life balance.

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    4. 5.0
      Current Employee, less than 1 year

      Great company

      May 8, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Ethics are good, good managent

      Cons

      I wouldn't say there are any for my time there

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    5. 3.0
      Current Employee, more than 3 years

      All about sales

      May 7, 2021 - Personal Banker in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good employee discounts if that is why you go to work

      Cons

      The bank acts as though they have best interest of the clients at heart. No. They only want you to sell stuff to the clients that they do not need. they do this under the guise of a "needs met framework" conversation. They should just be honest & say we are here to sell you something without hiding behind something else

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    6. 4.0
      Former Employee, more than 3 years

      Company with Large Client Base

      May 4, 2021 - Branch Manager in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company gives many perks like most banks and rewards successful employees.

      Cons

      Goals can be out of touch with actual consumer needs and force bankers into compromising situations.

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    7. 2.0
      Former Employee, more than 5 years

      Ehhh

      Apr 27, 2021 - Operations Analyst in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible work schedule and on site medical and food supply.

      Cons

      Pay, advancement opportunities, change in senior management.

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    8. 3.0
      Current Employee, more than 5 years

      Fairy Tales

      Mar 26, 2021 - Universal Banker 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Well paid. Good benefits. The same holidays as any other bank.

      Cons

      Lack of training. No time to to absorb that training. They expect from the employees to watch a couple video trainings at the same time that they are taking care of clients, making calls, working on leads, procedures and all at the same time. If you didn’t learn then just rely on the procedures Wikipedia (Acadia). Most of the time you are by yourself struggling to do things right without no one to look up to and in case you reach the call center they usually know less than the branch employees.

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    9. 5.0
      Current Employee, more than 1 year

      Hkff

      Apr 29, 2021 - Front Desk Agent in Glenview, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work environment , work life balance and good management

      Cons

      Low salary- sometimes over time -

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    10. 4.0
      Current Employee, less than 1 year

      Good

      Apr 30, 2021 - Financial Management Program (FMP) in Virginia Beach, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good to start as a teller

      Cons

      not customer service industry anymore

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    Viewing 1 - 10 of 2,859 Reviews

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