SunTrust Reviews | Glassdoor

SunTrust Reviews

Updated March 27, 2017
940 reviews

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Current Employees

3.2
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
377 Ratings

940 Employee Reviews

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Pros
Cons
  • Work-Life Balance (Team Dependent); technology should be more advanced for a corporation this size (in 46 reviews)

  • Upper management isn't realistic when it comed to proper teammate staffing and teammate goals (in 86 reviews)

More Pros and Cons

  1. "Recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources
    Current Employee - Human Resources
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust full-time (More than 8 years)

    Pros

    Benefits, financial and physical well-being, development

    Cons

    None I have not experienced in other large firms.


  2. "Very warm welcoming team based environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wholesale Development Program Analyst in Atlanta, GA
    Current Employee - Wholesale Development Program Analyst in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust full-time (More than a year)

    Pros

    Teammates are amazing. Learning friendly environment facilitates growth and great career progression. Great volunteer opportunities. No sharp elbow environment at all.

    Cons

    Career paths EXTREMELY nebulous. Huge age gap between young analyst and seasoned relationship managers. Slightly below industry standard pay for analysts.


  3. "Marketing Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust full-time

    Pros

    Great work and life balance: 4 weeks of PTO + 1 day Day of Purpose + 10 bank holidays + 5 sick days.
    Options to work from home in most Marketing department

    Cons

    Flat hierarchy, company politics, limited resources


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  5. "Gives Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust full-time

    Pros

    Suntrust gives you plenty of opportunity to move up and the benefits are competitive. Learn as much as you can in your current role and apply to leadership roles. They make the transition easy.

    Cons

    poor work life balance in some retail branches


  6. "Do you like being over worked, unappreciated and underpaid? This is the job for you."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Coordinator in Edgewater, FL
    Current Employee - Teller Coordinator in Edgewater, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SunTrust full-time (More than 3 years)

    Pros

    Great benefits, paid vacation, paid holidays. Some branches are closed on Saturday so you may or may not have to work weekends. Getting to know your customers and help them when they are actually in need.

    Cons

    Where to start...
    Training is awful, you first have about 75 computer trading modules to complete. Then there is only three days of teller training where you learn how to use a system older than civilization and then you go observe someone for another few days. It's definitely a learn as you go and there are a lot of discretionary decisions that can be left up to each branch. If you need help you call India and hope to God you can understand the person who is doing their best to help.
    Sales, sales, sales!!! Customer service is supposedly top priority but you are required to sell or "help" the client. It is just like another big bank that was recently sued due to high pressure sales.
    Each year the bank makes it more and more difficult to meet goal. You are just a number and if you can't meet the goals they will coach you up or out.

    Advice to Management

    Treat your employees well, and give them the tools needed to do their jobs. Stop pressuring sales or else you will end up exactly where "the other bank" did except you aren't going to be able to recover. I'm so disappointed in SunTrust, they used to be a great company to work for and bank with.


  7. "Mortgage Loan Officer"

    Star Star Star Star Star
    Current Employee - Mortgage Loan Officer in Orlando, FL
    Current Employee - Mortgage Loan Officer in Orlando, FL

    I have been working at SunTrust full-time (More than a year)

    Pros

    Good bank in the southeast region. Management is really paying attention to the mortgage division and are behind a lot of what is going on...

    Cons

    a lot of the problems in processing have been fixed it seems...eager to see things keep improving...pay more for than 35 bps for branch referrals. You want the loan officers to work the branches but don't pay enough for them to want to.


  8. "Not Bad But Not Great"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SunTrust full-time

    Pros

    Large company! ! ! !

    Cons

    Growth is stagnant, promotions are given to those with the most years with the company not based on merit


  9. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at SunTrust full-time (Less than a year)

    Pros

    work life balance. the overall culture is no overtime and get things done in office between 9-5:30

    Cons

    things move slow; the health insurance is ok


  10. "OnUP?"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time

    Pros

    unable to provide positive comment at this time

    Cons

    salary, biannual restructuring of incentive compensation


  11. Helpful (1)

    "Branch Manager I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Gainesville, FL
    Current Employee - Branch Manager in Gainesville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SunTrust full-time (More than 3 years)

    Pros

    Decent benefits, company with a noble stated purpose.

    Cons

    Managers of banking center 1 locations are worked like dogs. Bare minimum staffing, many days you wind up running a teller drawer, on conference calls, expected to be out visiting businesses, AND you're still responsible for half the platform sales goal. Many days expected to work without a lunch break. When your staffing isn't bare bones, you wind up sending coverage to other branches and creating short staffing at your branch. Morale is extremely low internally and outlook seems to be roundly negative.

    Advice to Management

    Wake up. Staff your branches fully and pay your employees what other banks are willing to pay them or you will continue to lose top talent to competitors.



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