SunTrust Reviews | Glassdoor

SunTrust Reviews

Updated March 15, 2017
595 reviews

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3.0
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
175 Ratings

595 Employee Reviews

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Pros
Cons
  • Work-Life Balance (Team Dependent); technology should be more advanced for a corporation this size (in 46 reviews)

  • Upper management isn't realistic when it comed to proper teammate staffing and teammate goals (in 86 reviews)

More Pros and Cons

  1. "Loan Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SunTrust full-time (More than 10 years)

    Pros

    Good benefits, customer service oriented, PTO.

    Cons

    Sick time and Vacation lumped into one basket and does not carry over year to year. Salary structure. Slow career development. Annual review point system. Lack of raises.

    Advice to Management

    Need to change the way that you handle annual review process. Don't simply classify everyone based on a rating system. If you are going to use a metric, then qualify why you don't give raises for certain performance. Make it way less subjective in terms of evaluation process. Additionally, when opportunities for advancement come available, focus on individual's skill sets and ability, not just who you would like to see in a position. Needs to be more objective. Look at the overall picture of an employee's skill set, experience and background, not just one specific strength.


  2. "Good"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time

    Pros

    Good people in IT department

    Cons

    Lot's of silo's in IT departments


  3. "It's a delicate balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller
    Current Employee - Teller
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SunTrust full-time (Less than a year)

    Pros

    Great benefits, chance to earn bonuses every month

    Cons

    Sales goals,management is in flux, constant staff changes

    Advice to Management

    Stability is good for morale of stag and clients, constant moving of managers, bankers, and tellers is hard. Some managers feel that the sales goals are minimum requirements and make you feel like if you fail to meet them, you'll be terminated with a vengeance while others are not bothered by it. Not being while l able to apply for new position for 1 yr seems extreme.


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  5. "Managing Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Director in Atlanta, GA
    Former Employee - Managing Director in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SunTrust (More than 10 years)

    Pros

    Pay for performance
    Aggressive on credit

    Cons

    Your career gets decided in hallway conversations

    Advice to Management

    Invest in treasury management


  6. "Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at SunTrust full-time

    Pros

    The pay and the food. The teammates make it easier to deal with a long day.

    Cons

    Hardly any recognition and customers are always right even when they are wrong.

    Advice to Management

    Listen to your team. Like seriously listen.


  7. "Banking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SunTrust full-time

    Pros

    Small bank culture, good benefits

    Cons

    Small bank foot traffic=hard to get business


  8. "Personal banker"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time

    Pros

    I get to work with great people

    Cons

    Sometimes you get unruly customers


  9. "former manager"

    Star Star Star Star Star
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at SunTrust full-time (More than a year)

    Pros

    good benefits, they typically promote from within

    Cons

    poor training and onboarding, very unorganized as a company lots of "fire drills"

    Advice to Management

    better training and communication, more efficient with planning


  10. Helpful (1)

    "Good benefits but too much change that isn't well thought out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SunTrust full-time (More than 3 years)

    Pros

    Good benefits and compensation so far

    Cons

    Constant organization change in every part of the organization

    Advice to Management

    Stop changing management so much


  11. "Good company, no room for growth. Standard benefits. Employees underpaid and not competitive with competitors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Coordinator in Saint Augustine, FL
    Former Employee - Teller Coordinator in Saint Augustine, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SunTrust full-time (More than 3 years)

    Pros

    Good bank to start a career, will lean important bank skills and how to do multiple jobs at once, with most branches being understaffed

    Cons

    Low pay, horrible management, no room for growth, likes to hire Wells Fargo employees for openings for their selling techniques.

    Advice to Management

    Make sure management is qualified for position. Perhaps re-evaluate pay scale.



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