SunTrust Reviews | Glassdoor

SunTrust Reviews

Updated May 18, 2017
443 reviews

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4.0
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
192 Ratings

443 Employee Reviews

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Pros
Cons
  • Work-Life Balance (Team Dependent); technology should be more advanced for a corporation this size (in 48 reviews)

  • Constant turnover in upper management leads to perpetual reorganization (in 89 reviews)

More Pros and Cons

  1. "Risk Review Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Review Officer in Atlanta, GA
    Former Employee - Credit Review Officer in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SunTrust full-time (More than 5 years)

    Pros

    They provide incentives for employees that make under a certain amount.

    Cons

    Faulty execution of some intiatives; then roll back or shift to something else.

    Advice to Management

    Di more downside analysis before jumping in with both feet. Thing things through nore thoroughly.


  2. "Bank teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Palm Harbor, FL
    Current Employee - Bank Teller in Palm Harbor, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SunTrust part-time (Less than a year)

    Pros

    Benefits & hours , many locations so good chance you could work close to home. Good opportunity to get promoted if you meet or exceed sales quota.

    Cons

    Must be good at selling. It is not made clear during the hiring process that the majority of your performance will be based on how many new accounts you facilitate opening.

    Advice to Management

    Give extensive sales training


  3. "Great organization for development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Roanoke, VA
    Former Employee - Branch Manager in Roanoke, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SunTrust full-time (More than 8 years)

    Pros

    Great training, management is hands on and very supportive

    Cons

    Hard to advance after a certain level without being will to relocate


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  5. "Great opportunity, but not all local branch managers are equal."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Atlanta, GA
    Former Employee - Financial Services Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SunTrust full-time (Less than a year)

    Pros

    Work directly with clients, company training

    Cons

    Understaffed branches. Managers with an aggressive approach towards sales goals.

    Advice to Management

    Focus on service to current customers over rather than pushing non-members towards sign-ups and loan/credit applications.


  6. "IWM - Great working environment, not clear on strategy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SunTrust full-time (More than a year)

    Pros

    Very experienced team members
    Willing to share knowledge
    Very focused on helping international clients from Latin America/Caribbean mostly
    Teamwork is great
    Strong brand name and market presence
    Very good benefits - Health Plan, Insurance, 401k
    Excellent working environment
    Strong ethical organization
    Have all the branch, banking, lending products and market presence necessary

    Cons

    Systems can be outdated
    Not clear how IWM fits into broader ST strategy
    Unclear commitment from the top
    Limited product availability for international clients
    Very risk adverse, can go too far and damage decades long client relationships

    Advice to Management

    Communicate with the team and let them know where they fit into larger ST picture
    Remember you can manage risk, don't let it manage you


  7. "Very warm welcoming team based environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wholesale Development Program Analyst in Atlanta, GA
    Current Employee - Wholesale Development Program Analyst in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust full-time (More than a year)

    Pros

    Teammates are amazing. Learning friendly environment facilitates growth and great career progression. Great volunteer opportunities. No sharp elbow environment at all.

    Cons

    Career paths EXTREMELY nebulous. Huge age gap between young analyst and seasoned relationship managers. Slightly below industry standard pay for analysts.


  8. Helpful (2)

    "Good Benefits but Chaotic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Positive Outlook
    Approves of CEO

    I worked at SunTrust full-time

    Pros

    Great Benefits, good work-life balance and the teammates are wonderful people to work with. There is an emphasis on inclusion, diversity, health & wellness, and personal financial education.

    Cons

    The left hand NEVER seems to know what the right hand is doing. There seems to be very poor planning for the introduction of new (or changes to existing) functionality leading to confusion and a lot of fire-drills.

    Advice to Management

    Take a look at the business processes and where the breakdowns are occurring. Promote cross-team collaboration and whole project team responsibility to reduce the blame-game tactics.


  9. "Teller coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Port Richey, FL
    Current Employee - Anonymous Employee in New Port Richey, FL
    Recommends
    Positive Outlook

    I have been working at SunTrust full-time (More than 10 years)

    Pros

    Overall a pretty great company for. Branch management is very fair and flexible.

    Cons

    Upper management isn't realistic when it comed to proper teammate staffing and teammate goals


  10. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Myers, FL
    Current Employee - Anonymous Employee in Fort Myers, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SunTrust full-time (Less than a year)

    Pros

    Great opportunity to grow within the company. Amazing Incentive programs and perks, affordable health insurance. Nice business atmosphere. You'll get great customer service experience.

    Cons

    it was a surprise for me that Teller position is more of a "sales" person (you ll be under pressure about your numbers) trying to "sell" snow in the winter.


  11. Helpful (1)

    "Not a bad company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Athens, GA
    Former Employee - Customer Service Representative in Athens, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SunTrust full-time (More than a year)

    Pros

    Corporate bank with a local feel.
    Full service financial institution

    Cons

    Low pay leads to constant turnover
    Poor communication from management to staff
    Unrealistic sales goals lead to poor customer service


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